Scott Lawrence wrote: > On Thu, 2009-06-18 at 08:55 +0100, Damian Dowling wrote: > >> Damian, >> >> I really need an answer to the following. >> >> According to this issue: >> http://track.sipfoundry.org/browse/XX-4880 >> >> The ACD Server can handle 30 actives calls at any one time. My >> understanding, thanks to Pawel, is that this is a hard coded limit in >> the ACD Server. >> >> >> Now according to this issue: >> http://track.sipfoundry.org/browse/XX-4891. >> >> Any call that passes through a queue has the media bridged to the agent >> and even to normal users if the call is transferred. >> >> >> Just to confirm the 30 active calls include the following: >> 1. Calls queued. >> 2. Calls connected to agents. >> 3. Calls transferred from an agent to a normal user. >> >> >> Is this correct? >> > > A call in one side of the ACD and out the other side counts as one call. > A transfer does not remove the call from this count, since it is still > traversing the ACD. > > So you can have 30 agents each speaking to a caller, but if one of those > agents transfers their call to some other phone, that agent will not be > able to take a new caller until some other call terminates. > > Does that help? > Scott,
Thanks, that does help. Unfortunately not in a good way. This limit, which seems extremely low to me, makes the ACD Server useless to us. Is there a way to take Agent's calls and transfers out of the count and have the 30 just apply to queued? In other words stop the ACD Server from bridging the media stream? Regards Damain _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
