On Thu, 2009-06-18 at 08:55 +0100, Damian Dowling wrote: > Damian, > > I really need an answer to the following. > > According to this issue: > http://track.sipfoundry.org/browse/XX-4880 > > The ACD Server can handle 30 actives calls at any one time. My > understanding, thanks to Pawel, is that this is a hard coded limit in > the ACD Server. > > > Now according to this issue: > http://track.sipfoundry.org/browse/XX-4891. > > Any call that passes through a queue has the media bridged to the agent > and even to normal users if the call is transferred. > > > Just to confirm the 30 active calls include the following: > 1. Calls queued. > 2. Calls connected to agents. > 3. Calls transferred from an agent to a normal user. > > > Is this correct?
A call in one side of the ACD and out the other side counts as one call. A transfer does not remove the call from this count, since it is still traversing the ACD. So you can have 30 agents each speaking to a caller, but if one of those agents transfers their call to some other phone, that agent will not be able to take a new caller until some other call terminates. Does that help? _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
