Hi Cristi,
Display message as "Cannot connect to Call Center"
Thanks,
Kumaran T
Cristi Starasciuc wrote:
> On 03/30/2011 10:09 AM, Kumaran wrote:
>
>> Hi George,
>> I hope you misunderstand my query.Here the scenario
>> Scenario:
>> 1.user 200 is Agent in OpenACD
>> 2.Stop mongod service
>> 3.Navigate to users->200
>> 4.Modify the user setting like pin or name and Click on Apply
>> button
>> 5."Cannot Connect Call Center" message will be displayed
>> 6.Navigate to users->200->speed Dial
>> *7.Set Speed dial for any extension.Click on Apply button
>> 8.Changes Applied successfully.*
>>
>> So Point *7&8 *is Valid or Invalid when Mongod services is not running
>> but user present in Agent group.
>>
>> Thanks
>> Kumaran T
>>
>>
>>
>>
>> George Niculae wrote:
>>
>>> On Wed, Mar 30, 2011 at 9:46 AM, Kumaran
>>> <[email protected]> wrote:
>>>
>>>
>>>> Hi George,
>>>> Thanks for your update.So we can set the speed dial and delete
>>>> phone for user in user setting tab.
>>>>
>>>>
>>>>
>>> Yes, start mongodb and you'll be able to modify agents
>>>
>>> George
>>>
>>>
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>>
>>
> Point 5 i noticed also, and I think the message is wrong, it should be
> more clear.
> Point 7: Speed dials do not go into Mongo DB so saving them does not
> trigger a replication.
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