Lance, Editing the files manually is not a good idea, since they will get overwritten by the system.
When you modify/add/delete a dialing rule it's important to "activate" the dialing rule changes, which will restart the services and write the new rule into the dialing plan so the system can use it. Manual edits will be overwritten at this point, so using sipXconfig to do this is the best approach. I'm curious if you changed the internal length back to "3" if it works at all. Can one assume it worked before the extension length was changed? I would assume, and might be wrong, that any edit shows up in your mappingrules.xml (click "show xml" on the activation screen) before you activate it. What type of phone are you dialing from and was it configured via sipx (the phones have a dialing plan too)? With some ATA adapters there is a "timeout" function or a "#" (terminate/send) character before the string is sent. Tony >>> "Lance Leger" <[EMAIL PROTECTED]> 06/01/08 00:10 AM >>> Greetings, are there any special configuration changes that have to be made to use 6 digit extensions? I'm able to define and use the extensions when making direct calls between phones, however, I can't access the extensions from the auto attendant or via the voicemail prefix. When I dial extension 100 to access the auto attendant, I enter the 6 digit extension and hear a prompt advising that I'm being transferred but all I hear is silence and the remote phone never rings.... Additionally, when I dial the voicemail prefix which is 8 followed by the 6 digit extension, I hear a prompt advising that the destination is unknown, I get the same prompt if I dial any extension that is not 3 digits even though I have changed the extension length for my voicemail dial plan. I've also tried changing the EXTENSION_LENGTH variable in config.defs with the same result. Any suggestions? Thanks! _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
