Thanks for the response Tony, re-activating the voicemail dial plan allows me to dial 8-xxxxx and access a voice mailbox, however, I'm still unable to access 6 digit extensions from auto attendant. I get the transferring message but hear nothing and the remote phone does not ring. Any suggestions? Should I undo the change I made to EXTENSION_LENGTH in config.defs? Thanks!
> > On Sun, Jun 1, 2008 at 5:56 AM, Tony Graziano < > [EMAIL PROTECTED]> wrote: > >> Lance, >> Editing the files manually is not a good idea, since they will get >> overwritten by the system. >> When you modify/add/delete a dialing rule it's important to "activate" >> the dialing rule changes, which will restart the services and write the >> new rule into the dialing plan so the system can use it. >> Manual edits will be overwritten at this point, so using sipXconfig to >> do this is the best approach. >> I'm curious if you changed the internal length back to "3" if it works >> at all. Can one assume it worked before the extension length was >> changed? >> > I would assume, and might be wrong, that any edit shows up in your >> mappingrules.xml (click "show xml" on the activation screen) before you >> activate it. >> What type of phone are you dialing from and was it configured via sipx >> (the phones have a dialing plan too)? With some ATA adapters there is a >> "timeout" function or a "#" (terminate/send) character before the string >> is sent. >> Tony >> >>> "Lance Leger" <[EMAIL PROTECTED]> 06/01/08 00:10 AM >>> >> Greetings, are there any special configuration changes that have to be >> made >> to use 6 digit extensions? I'm able to define and use the extensions >> when >> making direct calls between phones, however, I can't access the >> extensions >> from the auto attendant or via the voicemail prefix. >> When I dial extension 100 to access the auto attendant, I enter the 6 >> digit >> extension and hear a prompt advising that I'm being transferred but all >> I >> hear is silence and the remote phone never rings.... >> Additionally, when I dial the voicemail prefix which is 8 followed by >> the 6 >> digit extension, I hear a prompt advising that the destination is >> unknown, I >> get the same prompt if I dial any extension that is not 3 digits even >> though >> I have changed the extension length for my voicemail dial plan. >> I've also tried changing the EXTENSION_LENGTH variable in config.defs >> with >> the same result. >> Any suggestions? Thanks! >> >
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