The phone is a Aastra 9133i (TalkSwitch brand) and it does not register with sipx directly, instead my Talkswitch device registers the phone to sipx... See registration from sipx below. I don't seem to have any problems accessing this extension if I call it directly, it's just when I try to call it from the auto attendant.
URI Contact Expiration [s] sip:[EMAIL PROTECTED] <[EMAIL PROTECTED]> 701011< sip:[EMAIL PROTECTED]:5060> 1218 On Sun, Jun 1, 2008 at 7:32 PM, Tony Graziano <[EMAIL PROTECTED]> wrote: > Did you check to see that the phone is actually registered and as a 6 > digit extension? > > What type of phone is it? Have you tested your DNS and made sure it is > working appropriately? Is the phone on the same subnet/network as the > sipx server? > > >>> "Lance Leger" <[EMAIL PROTECTED]> 06/01/08 20:14 PM >>> > Thanks for the response Tony, re-activating the voicemail dial plan > allows > me to dial 8-xxxxx and access a voice mailbox, however, I'm still unable > to > access 6 digit extensions from auto attendant. I get the transferring > message but hear nothing and the remote phone does not ring. Any > suggestions? Should I undo the change I made to EXTENSION_LENGTH in > config.defs? Thanks! > > > On Sun, Jun 1, 2008 at 5:56 AM, Tony Graziano > <[EMAIL PROTECTED]> > wrote: > > > Lance, > > > > Editing the files manually is not a good idea, since they will get > > overwritten by the system. > > > > When you modify/add/delete a dialing rule it's important to "activate" > > the dialing rule changes, which will restart the services and write > the > > new rule into the dialing plan so the system can use it. > > > > Manual edits will be overwritten at this point, so using sipXconfig to > > do this is the best approach. > > > > I'm curious if you changed the internal length back to "3" if it works > > at all. Can one assume it worked before the extension length was > > changed? > > > > I would assume, and might be wrong, that any edit shows up in your > > mappingrules.xml (click "show xml" on the activation screen) before > you > > activate it. > > > > What type of phone are you dialing from and was it configured via sipx > > (the phones have a dialing plan too)? With some ATA adapters there is > a > > "timeout" function or a "#" (terminate/send) character before the > string > > is sent. > > > > Tony > > > > >>> "Lance Leger" <[EMAIL PROTECTED]> 06/01/08 00:10 AM >>> > > Greetings, are there any special configuration changes that have to > be > > made > > to use 6 digit extensions? I'm able to define and use the extensions > > when > > making direct calls between phones, however, I can't access the > > extensions > > from the auto attendant or via the voicemail prefix. > > > > When I dial extension 100 to access the auto attendant, I enter the 6 > > digit > > extension and hear a prompt advising that I'm being transferred but > all > > I > > hear is silence and the remote phone never rings.... > > > > Additionally, when I dial the voicemail prefix which is 8 followed by > > the 6 > > digit extension, I hear a prompt advising that the destination is > > unknown, I > > get the same prompt if I dial any extension that is not 3 digits even > > though > > I have changed the extension length for my voicemail dial plan. > > > > I've also tried changing the EXTENSION_LENGTH variable in config.defs > > with > > the same result. > > > > Any suggestions? Thanks! > > > > > >
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