The auto attendant 'transfers' calls. The Talkswitch needs to be able to handle the refer properly. It's getting the "refer' but not handling it, and am unafmiliar with Talkswitch so i can't offer more.
As I see it, the Talkswitch is sitting in between the registered user and sipx, so it is a gateway. What kind of gateway it is does matter. This sort of thing has been well discussed so maybe someone here can assist you. The way sipx handles calls depends on the function. Once the AA answers and you enter in your desired extension, your gateway needs to be able to interpret the messages and right now I'm sure it is not. Dialing user to user may not even pass through sipx, since Talkswitch sits in the middle, the CDR would tell you more. This is very much like the sort of issues I found when trying to find a gateway to register sip trunks with ITSP's. I finally had to settle on Ingate, since they could deliver on all the problems we had. We could call DID numbers, but couldn't route through the AA --OR-- transfer outside calls from an outside user to another extension with some gateways. Hope this helps. Tony >>> "Lance Leger" <[EMAIL PROTECTED]> 06/02/08 12:58PM >>> The phone is a Aastra 9133i (TalkSwitch brand) and it does not register with sipx directly, instead my Talkswitch device registers the phone to sipx... See registration from sipx below. I don't seem to have any problems accessing this extension if I call it directly, it's just when I try to call it from the auto attendant. URI Contact Expiration [s] sip:[EMAIL PROTECTED] <[EMAIL PROTECTED]> 701011< sip:[EMAIL PROTECTED]:5060> 1218 On Sun, Jun 1, 2008 at 7:32 PM, Tony Graziano <[EMAIL PROTECTED]> wrote: > Did you check to see that the phone is actually registered and as a 6 > digit extension? > > What type of phone is it? Have you tested your DNS and made sure it is > working appropriately? Is the phone on the same subnet/network as the > sipx server? > > >>> "Lance Leger" <[EMAIL PROTECTED]> 06/01/08 20:14 PM >>> > Thanks for the response Tony, re-activating the voicemail dial plan > allows > me to dial 8-xxxxx and access a voice mailbox, however, I'm still unable > to > access 6 digit extensions from auto attendant. I get the transferring > message but hear nothing and the remote phone does not ring. Any > suggestions? Should I undo the change I made to EXTENSION_LENGTH in > config.defs? Thanks! > > > On Sun, Jun 1, 2008 at 5:56 AM, Tony Graziano > <[EMAIL PROTECTED]> > wrote: > > > Lance, > > > > Editing the files manually is not a good idea, since they will get > > overwritten by the system. > > > > When you modify/add/delete a dialing rule it's important to "activate" > > the dialing rule changes, which will restart the services and write > the > > new rule into the dialing plan so the system can use it. > > > > Manual edits will be overwritten at this point, so using sipXconfig to > > do this is the best approach. > > > > I'm curious if you changed the internal length back to "3" if it works > > at all. Can one assume it worked before the extension length was > > changed? > > > > I would assume, and might be wrong, that any edit shows up in your > > mappingrules.xml (click "show xml" on the activation screen) before > you > > activate it. > > > > What type of phone are you dialing from and was it configured via sipx > > (the phones have a dialing plan too)? With some ATA adapters there is > a > > "timeout" function or a "#" (terminate/send) character before the > string > > is sent. > > > > Tony > > > > >>> "Lance Leger" <[EMAIL PROTECTED]> 06/01/08 00:10 AM >>> > > Greetings, are there any special configuration changes that have to > be > > made > > to use 6 digit extensions? I'm able to define and use the extensions > > when > > making direct calls between phones, however, I can't access the > > extensions > > from the auto attendant or via the voicemail prefix. > > > > When I dial extension 100 to access the auto attendant, I enter the 6 > > digit > > extension and hear a prompt advising that I'm being transferred but > all > > I > > hear is silence and the remote phone never rings.... > > > > Additionally, when I dial the voicemail prefix which is 8 followed by > > the 6 > > digit extension, I hear a prompt advising that the destination is > > unknown, I > > get the same prompt if I dial any extension that is not 3 digits even > > though > > I have changed the extension length for my voicemail dial plan. > > > > I've also tried changing the EXTENSION_LENGTH variable in config.defs > > with > > the same result. > > > > Any suggestions? Thanks! > > > > > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
