I'm pretty sure this is the restriction I have come across.
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwarding
"In order to be authorized to forward calls to external PSTN numbers,
the individual user or the group to which the user belongs to has to
have the permission "Forward Calls External" enabled. This option is
/Disabled/ by default. Refer to how to configure users and groups
</index.php/How_to_configure_Users#Creating_Groups_and_Users>. Having
this permission allows the user to enter an exception to normal
authorization rules so that the external call forwarding will work
correctly even for callers that would not otherwise be allowed to make
an external call (such as a call that it coming /in/ from the outside). "
When I go to the permissions tab on a group I have created, I don't see
anything like "Forward Calls External".
This link:
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwarding#Do_Not_Use_Phone-based_Forwarding_To_External_Numbers
says don't use it. Has the ability to allow this been removed? I
understand why, but I would like the ability to enable it in some cases.
On 1/13/2010 12:52 PM, [email protected] wrote:
I'm not sure if this is maybe a security setting, a misconfiguration
on my part, ignorance on my part, or something else.
We have Polycom 450s and 550s. They are behaving the same.
We are trying to use the call forwarding feature at the handset level.
I enabled the feature to activate soft button for this.
-Call forwarding works perfectly when calling from an internal handset
to another. The calls can be forwarded to internal or external numbers.
-Call forwarding does not work at all when the call originates from an
outside caller.
-If the the handset for extension 1111 is set to forward to an
internal extension, the call rings several times and then goes to the
1111 voicemail
-If the the handset for extension 1111 is set to forward to an
external number, the call immediately goes to the 1111 voicemail
Any ideas? I don't see anything obvious in the logs, but that could
easily be because I'm not sure what to look for.
I'm using Sipx 4.0.4, sixbridge, Verizon VOIP, No firewall (not
needed, private connection), Polycom bootrom 4.2.1, and Polycom
firmware 3.1.3C split.
Any help would be greatly appreciated!
Thanks,
Matthew
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