Thanks. So, is that a definitive "it can't be done"? I would like to be
able to present all the options. There are only a few users I would like
to be able to enable it for. I would like to be able to give them all
the options, and then explain why they should do what.
On 1/13/2010 2:13 PM, Robert Joly wrote:
This is another case of stale information on the wiki. This statement
no longer applies.
Also, the use of set-based call forwarding features is strongly
discouraged as its usage brings about the permission problems that you
are seeing. Instead, sipXconfig or the user portal should be used to
configure call forwarding rules for a given user. This route offers a
very flexible find-me/follow-me feature that can suite a very wide
range of call forwarding needs and as an added bonus with permissions.
------------------------------------------------------------------------
*From:* [email protected]
[mailto:[email protected]] *On Behalf Of
*[email protected]
*Sent:* Wednesday, January 13, 2010 3:06 PM
*To:* [email protected]
*Subject:* Re: [sipx-users] Forwarding issues with Polycom handsets
I'm pretty sure this is the restriction I have come across.
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwarding
"In order to be authorized to forward calls to external PSTN
numbers, the individual user or the group to which the user
belongs to has to have the permission "Forward Calls External"
enabled. This option is /Disabled/ by default. Refer to how to
configure users and groups
</index.php/How_to_configure_Users#Creating_Groups_and_Users>.
Having this permission allows the user to enter an exception to
normal authorization rules so that the external call forwarding
will work correctly even for callers that would not otherwise be
allowed to make an external call (such as a call that it coming
/in/ from the outside). "
When I go to the permissions tab on a group I have created, I
don't see anything like "Forward Calls External".
This link:
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwarding#Do_Not_Use_Phone-based_Forwarding_To_External_Numbers
says don't use it. Has the ability to allow this been removed? I
understand why, but I would like the ability to enable it in some
cases.
On 1/13/2010 12:52 PM, [email protected] wrote:
I'm not sure if this is maybe a security setting, a
misconfiguration on my part, ignorance on my part, or something
else.
We have Polycom 450s and 550s. They are behaving the same.
We are trying to use the call forwarding feature at the handset
level. I enabled the feature to activate soft button for this.
-Call forwarding works perfectly when calling from an internal
handset to another. The calls can be forwarded to internal or
external numbers.
-Call forwarding does not work at all when the call originates
from an outside caller.
-If the the handset for extension 1111 is set to forward to
an internal extension, the call rings several times and then goes
to the 1111 voicemail
-If the the handset for extension 1111 is set to forward to
an external number, the call immediately goes to the 1111 voicemail
Any ideas? I don't see anything obvious in the logs, but that
could easily be because I'm not sure what to look for.
I'm using Sipx 4.0.4, sixbridge, Verizon VOIP, No firewall (not
needed, private connection), Polycom bootrom 4.2.1, and Polycom
firmware 3.1.3C split.
Any help would be greatly appreciated!
Thanks,
Matthew
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