This is another case of stale information on the wiki. This statement
no longer applies.
Also, the use of set-based call forwarding features is strongly
discouraged as its usage brings about the permission problems that you
are seeing. Instead, sipXconfig or the user portal should be used to
configure call forwarding rules for a given user. This route offers a
very flexible find-me/follow-me feature that can suite a very wide range
of call forwarding needs and as an added bonus with permissions.
________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: Wednesday, January 13, 2010 3:06 PM
To: [email protected]
Subject: Re: [sipx-users] Forwarding issues with Polycom
handsets
I'm pretty sure this is the restriction I have come across.
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwar
ding
"In order to be authorized to forward calls to external PSTN
numbers, the individual user or the group to which the user belongs to
has to have the permission "Forward Calls External" enabled. This option
is Disabled by default. Refer to how to configure users and groups.
Having this permission allows the user to enter an exception to normal
authorization rules so that the external call forwarding will work
correctly even for callers that would not otherwise be allowed to make
an external call (such as a call that it coming in from the outside). "
When I go to the permissions tab on a group I have created, I
don't see anything like "Forward Calls External".
This link:
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwar
ding#Do_Not_Use_Phone-based_Forwarding_To_External_Numbers
says don't use it. Has the ability to allow this been removed? I
understand why, but I would like the ability to enable it in some cases.
On 1/13/2010 12:52 PM, [email protected] wrote:
I'm not sure if this is maybe a security setting, a
misconfiguration on my part, ignorance on my part, or something else.
We have Polycom 450s and 550s. They are behaving the
same.
We are trying to use the call forwarding feature at the
handset level. I enabled the feature to activate soft button for this.
-Call forwarding works perfectly when calling from an
internal handset to another. The calls can be forwarded to internal or
external numbers.
-Call forwarding does not work at all when the call
originates from an outside caller.
-If the the handset for extension 1111 is set to
forward to an internal extension, the call rings several times and then
goes to the 1111 voicemail
-If the the handset for extension 1111 is set to
forward to an external number, the call immediately goes to the 1111
voicemail
Any ideas? I don't see anything obvious in the logs, but
that could easily be because I'm not sure what to look for.
I'm using Sipx 4.0.4, sixbridge, Verizon VOIP, No
firewall (not needed, private connection), Polycom bootrom 4.2.1, and
Polycom firmware 3.1.3C split.
Any help would be greatly appreciated!
Thanks,
Matthew
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