Thank you. That looks like it will work for me. On 1/13/2010 2:46 PM, Robert Joly wrote:
You can add an 'if no response' forwarding rule for extension 81111 which will ring 1111's voicemail box directly.------------------------------------------------------------------------ *From:* [email protected] [mailto:[email protected]] *Sent:* Wednesday, January 13, 2010 3:39 PM *To:* Joly, Robert AVAYA (CAR:9D30); [email protected] *Subject:* Re: [sipx-users] Forwarding issues with Polycom handsets Thank you. That makes a lot of sense. So, that brings me to a question on the web/gui based forwarding. Sometimes the users specifically wants the the call to go to the destination mailbox as well. If 1111 forwards his calls to 2222, and 2222 doesn't answer, it still goes to 1111s voicemail, right? "If none of the above answers, the call will be forwarded to your voice mailbox." I have cases where someone would definitely want to forward their calls and have them go to the other person voicemail as well. Thank you for the info! -Matthew On 1/13/2010 2:31 PM, Robert Joly wrote:I suppose that if none of your dialplan rules required permissions, you would not run into these issues but no sane person would do that in a real environment. The issue with the set-based call forwarding is as follows: Suppose that A calls B and B and does set-based call forwarding to C. In that scenario, what sipXecs ultimately see is A calling C and that call will be successful only if A has the permission to call C. In your specific case, that lack of permission is what is causing the failure. Suppose now that we have A calls B and B does sipXecs-based call forwarding to C. In that scenario, sipXecs knows that A wanted to call B but that user has activated his call forwarding feature to C. So, recognizing that scenario, sipXecs will use B's permissions instead of A's in authorizing the call to C. ------------------------------------------------------------------------ *From:* [email protected] [mailto:[email protected]] *Sent:* Wednesday, January 13, 2010 3:20 PM *To:* Joly, Robert AVAYA (CAR:9D30); [email protected] *Subject:* Re: [sipx-users] Forwarding issues with Polycom handsets Thanks. So, is that a definitive "it can't be done"? I would like to be able to present all the options. There are only a few users I would like to be able to enable it for. I would like to be able to give them all the options, and then explain why they should do what. On 1/13/2010 2:13 PM, Robert Joly wrote:This is another case of stale information on the wiki. This statement no longer applies. Also, the use of set-based call forwarding features is strongly discouraged as its usage brings about the permission problems that you are seeing. Instead, sipXconfig or the user portal should be used to configure call forwarding rules for a given user. This route offers a very flexible find-me/follow-me feature that can suite a very wide range of call forwarding needs and as an added bonus with permissions. ------------------------------------------------------------------------ *From:* [email protected] [mailto:[email protected]] *On Behalf Of *[email protected] *Sent:* Wednesday, January 13, 2010 3:06 PM *To:* [email protected] *Subject:* Re: [sipx-users] Forwarding issues with Polycom handsets I'm pretty sure this is the restriction I have come across. http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwarding "In order to be authorized to forward calls to external PSTN numbers, the individual user or the group to which the user belongs to has to have the permission "Forward Calls External" enabled. This option is /Disabled/ by default. Refer to how to configure users and groups </index.php/How_to_configure_Users#Creating_Groups_and_Users>. Having this permission allows the user to enter an exception to normal authorization rules so that the external call forwarding will work correctly even for callers that would not otherwise be allowed to make an external call (such as a call that it coming /in/ from the outside). " When I go to the permissions tab on a group I have created, I don't see anything like "Forward Calls External". This link: http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwarding#Do_Not_Use_Phone-based_Forwarding_To_External_Numbers says don't use it. Has the ability to allow this been removed? I understand why, but I would like the ability to enable it in some cases. On 1/13/2010 12:52 PM, [email protected] wrote:I'm not sure if this is maybe a security setting, a misconfiguration on my part, ignorance on my part, or something else. We have Polycom 450s and 550s. They are behaving the same. We are trying to use the call forwarding feature at the handset level. I enabled the feature to activate soft button for this. -Call forwarding works perfectly when calling from an internal handset to another. The calls can be forwarded to internal or external numbers. -Call forwarding does not work at all when the call originates from an outside caller. -If the the handset for extension 1111 is set to forward to an internal extension, the call rings several times and then goes to the 1111 voicemail -If the the handset for extension 1111 is set to forward to an external number, the call immediately goes to the 1111 voicemail Any ideas? I don't see anything obvious in the logs, but that could easily be because I'm not sure what to look for. I'm using Sipx 4.0.4, sixbridge, Verizon VOIP, No firewall (not needed, private connection), Polycom bootrom 4.2.1, and Polycom firmware 3.1.3C split. Any help would be greatly appreciated! Thanks, Matthew
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
