You can add an 'if no response' forwarding rule for extension 81111
which will ring 1111's voicemail box directly.
________________________________
From: [email protected]
[mailto:[email protected]]
Sent: Wednesday, January 13, 2010 3:39 PM
To: Joly, Robert AVAYA (CAR:9D30);
[email protected]
Subject: Re: [sipx-users] Forwarding issues with Polycom
handsets
Thank you. That makes a lot of sense. So, that brings me to a
question on the web/gui based forwarding. Sometimes the users
specifically wants the the call to go to the destination mailbox as
well. If 1111 forwards his calls to 2222, and 2222 doesn't answer, it
still goes to 1111s voicemail, right?
"If none of the above answers, the call will be forwarded to
your voice mailbox."
I have cases where someone would definitely want to forward
their calls and have them go to the other person voicemail as well.
Thank you for the info!
-Matthew
On 1/13/2010 2:31 PM, Robert Joly wrote:
I suppose that if none of your dialplan rules required
permissions, you would not run into these issues but no sane person
would do that in a real environment.
The issue with the set-based call forwarding is as
follows:
Suppose that A calls B and B and does set-based call
forwarding to C. In that scenario, what sipXecs ultimately see is A
calling C and that call will be successful only if A has the permission
to call C. In your specific case, that lack of permission is what is
causing the failure.
Suppose now that we have A calls B and B does
sipXecs-based call forwarding to C. In that scenario, sipXecs knows
that A wanted to call B but that user has activated his call forwarding
feature to C. So, recognizing that scenario, sipXecs will use B's
permissions instead of A's in authorizing the call to C.
________________________________
From: [email protected]
[mailto:[email protected]]
Sent: Wednesday, January 13, 2010 3:20 PM
To: Joly, Robert AVAYA (CAR:9D30);
[email protected]
Subject: Re: [sipx-users] Forwarding issues with
Polycom handsets
Thanks. So, is that a definitive "it can't be
done"? I would like to be able to present all the options. There are
only a few users I would like to be able to enable it for. I would like
to be able to give them all the options, and then explain why they
should do what.
On 1/13/2010 2:13 PM, Robert Joly wrote:
This is another case of stale
information on the wiki. This statement no longer applies.
Also, the use of set-based call
forwarding features is strongly discouraged as its usage brings about
the permission problems that you are seeing. Instead, sipXconfig or the
user portal should be used to configure call forwarding rules for a
given user. This route offers a very flexible find-me/follow-me feature
that can suite a very wide range of call forwarding needs and as an
added bonus with permissions.
________________________________
From:
[email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: Wednesday, January 13, 2010 3:06
PM
To: [email protected]
Subject: Re: [sipx-users] Forwarding
issues with Polycom handsets
I'm pretty sure this is the restriction
I have come across.
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwar
ding
"In order to be authorized to forward
calls to external PSTN numbers, the individual user or the group to
which the user belongs to has to have the permission "Forward Calls
External" enabled. This option is Disabled by default. Refer to how to
configure users and groups. Having this permission allows the user to
enter an exception to normal authorization rules so that the external
call forwarding will work correctly even for callers that would not
otherwise be allowed to make an external call (such as a call that it
coming in from the outside). "
When I go to the permissions tab on a
group I have created, I don't see anything like "Forward Calls
External".
This link:
http://sipx-wiki.calivia.com/index.php/How_to_configure_User_Call_Forwar
ding#Do_Not_Use_Phone-based_Forwarding_To_External_Numbers
says don't use it. Has the ability to
allow this been removed? I understand why, but I would like the ability
to enable it in some cases.
On 1/13/2010 12:52 PM,
[email protected] wrote:
I'm not sure if this is maybe a security
setting, a misconfiguration on my part, ignorance on my part, or
something else.
We have Polycom 450s and 550s. They are
behaving the same.
We are trying to use the call forwarding
feature at the handset level. I enabled the feature to activate soft
button for this.
-Call forwarding works perfectly when
calling from an internal handset to another. The calls can be forwarded
to internal or external numbers.
-Call forwarding does not work at all
when the call originates from an outside caller.
-If the the handset for extension
1111 is set to forward to an internal extension, the call rings several
times and then goes to the 1111 voicemail
-If the the handset for extension
1111 is set to forward to an external number, the call immediately goes
to the 1111 voicemail
Any ideas? I don't see anything obvious
in the logs, but that could easily be because I'm not sure what to look
for.
I'm using Sipx 4.0.4, sixbridge,
Verizon VOIP, No firewall (not needed, private connection), Polycom
bootrom 4.2.1, and Polycom firmware 3.1.3C split.
Any help would be greatly appreciated!
Thanks,
Matthew
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