I'm not sure if this is maybe a security setting, a misconfiguration on
my part, ignorance on my part, or something else.
We have Polycom 450s and 550s. They are behaving the same.
We are trying to use the call forwarding feature at the handset level. I
enabled the feature to activate soft button for this.
-Call forwarding works perfectly when calling from an internal handset
to another. The calls can be forwarded to internal or external numbers.
-Call forwarding does not work at all when the call originates from an
outside caller.
-If the the handset for extension 1111 is set to forward to an
internal extension, the call rings several times and then goes to the
1111 voicemail
-If the the handset for extension 1111 is set to forward to an
external number, the call immediately goes to the 1111 voicemail
Any ideas? I don't see anything obvious in the logs, but that could
easily be because I'm not sure what to look for.
I'm using Sipx 4.0.4, sixbridge, Verizon VOIP, No firewall (not needed,
private connection), Polycom bootrom 4.2.1, and Polycom firmware 3.1.3C
split.
Any help would be greatly appreciated!
Thanks,
Matthew
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