I have sipxbridge setup, Internal SBC on local. ITSP?
On Feb 16, 2010, at 6:11 PM, Tony Graziano wrote: > Ah. Are you using an ITSP? sipXbridge? > > On Tue, Feb 16, 2010 at 6:10 PM, Francis Tinio <[email protected]> wrote: > I already wiped the polycom phone. Even when I try to call the phone, the > call goes through but it does not ring. Even the softphones are doing the > same thing, no ring, no MOH, but there is two way audio when talking on the > phone. > > The update I believe is stable version. It just popped out when I logged in > lol. > > btw, thanks for taking time to help. > > > On Feb 16, 2010, at 6:06 PM, Tony Graziano wrote: > >> The dialtone is generated by the handset (devices>choose phone>sound effects >> (app local should be enabled). There is no such thing as dialtone in sip. >> >> MOH is very dependent on your environment. ITSP or gateway? Standalone SBC >> or sipxbridge (improper settings can cause this at sipxbridge or the >> handset)? >> >> Stable or DEV version? >> >> I think if you were to have the phone WIPED from the asterisk config, this >> would not be a problem. Asterisk generated its own tones in lieu of the >> phone, there are settings on there that are not defaulted. >> >> On a polycom phone, in general: Select Admin Settings > Reset to Default > >> Reset Local Config. >> >> I have no idea what settings are on any of your softphones. >> >> >> On Tue, Feb 16, 2010 at 5:57 PM, Francis Tinio <[email protected]> wrote: >> Thanks! >> >> I was able to get it to work, partially. I was able to get the bootrom and >> sip file from polycom site, then uploaded it to the sipx server. I can make >> and receive calls, but something is weird. I do not hear any dial tone, or >> music on hold. But I have 2 way audio. Now even my softphones are >> exhibiting the same issue. I think it started when I updated sipx server. >> calls are going through, just no music, or dial tone that can be heard. >> >> >> >> >> On Feb 16, 2010, at 5:51 PM, Tony Graziano wrote: >> >>> It should be able to use the bootrom/firmware on the phone. But to be sure, >>> you should upload them properly via sipxconfig. >>> >>> >>> http://www.polycom.com/support/voice/business_media_phones/vvx1500.html >>> >>> use bootrom 4.2.0 or later and formware 3.1.3RevC (split). >>> >>> Upload them in device files as the original ZIP file THEN activate them. >>> Resend the profile to the phone then reboot the phone. >>> >>> On Tue, Feb 16, 2010 at 11:38 AM, Francis Tinio <[email protected]> wrote: >>> Tony, >>> >>> Do I need to put a Polycom SoundPoint File on the Device Files of the sipx >>> server? If I do this, it's asking for the Phone's Firmware Files which i >>> don't have. >>> >>> Also, I was able to provision another softphone, meaning it's not a network >>> issue that I'm experiencing. >>> >>> Thanks >>> >>> --F >>> >>> >>> On Feb 16, 2010, at 11:01 AM, Tony Graziano wrote: >>> >>>> You HAVE TO send the profile for sipx to create it, otherwise there is >>>> nothing for the phone to pickup. >>>> >>>> On Tue, Feb 16, 2010 at 10:58 AM, Francis Tinio <[email protected]> wrote: >>>> Ok I did just as you said. Reset everything and just plug in the IP. >>>> During boot up, I did not see any error like cannot find Boot Server or >>>> anything like that. It tried to load application. >>>> >>>> However, after booting, the phone logo is white, meaning it's not >>>> connecting to the network. >>>> >>>> Did I miss anything? Do I need to do any thing else on the sipx server >>>> aside from adding a polycom phone and putting its MAC address and >>>> assigning it a line? >>>> >>>> >>>> >>>> On Feb 16, 2010, at 10:47 AM, Tony Graziano wrote: >>>> >>>>> >>>>> >>>>> On Tue, Feb 16, 2010 at 10:44 AM, Francis Tinio <[email protected]> wrote: >>>>> uhmmm.....that'll be a problem, coz the phone was deployed for asterisk >>>>> before...all the settings relating to servers I had them point to the >>>>> sipx server, as is the FTP server. But for user/pass for FTP I have no >>>>> clue what to put so I left them blank. It's not provisioning still :( >>>>> >>>>> >>>>> On Feb 16, 2010, at 10:41 AM, Tony Graziano wrote: >>>>> >>>>>> >>>>>> >>>>>> On Tue, Feb 16, 2010 at 10:38 AM, Francis Tinio <[email protected]> wrote: >>>>>> Public IP in the FTP setting? What about the user/password, or I just >>>>>> leave them blank? >>>>>> >>>>>> >>>>>> On Feb 16, 2010, at 10:37 AM, Tony Graziano wrote: >>>>>> >>>>>>> >>>>>>> >>>>>>> On Tue, Feb 16, 2010 at 10:34 AM, Francis Tinio <[email protected]> >>>>>>> wrote: >>>>>>> Do I need to put anything in the FTP settings in the polycom phone? >>>>>>> >>>>>>> Also, the server is located remotely. and The polycom is on another >>>>>>> network via NAT. The Bria works fine, but I can't get this to auto >>>>>>> provision. >>>>>>> >>>>>>> >>>>>>> On Feb 16, 2010, at 10:33 AM, Tony Graziano wrote: >>>>>>> >>>>>>> > l fail to restart the phone because it was not registered to begin >>>>>>> > with, 4. O >>>>>>> >>>>>>> >>>>>>> Thanks for filling in the missing pieces... >>>>>>> >>>>>>> At your firewall, point port 21 to your sipx server IP address. >>>>>>> >>>>>>> At the polycom phone, make sure you input the public IP address of the >>>>>>> sipx server. Reboot the phone. >>>>>> >>>>>> >>>>>> >>>>>> sipx uses the default polycom settings... don't touch the. Like I said, >>>>>> just input the IP and reboot the phone. >>>>>> >>>>>> >>>>> >>>>> >>>>> >>>>> >>>>> You're making this harder than it needs to be. You can reset/wipe the >>>>> phone to defaults, and then add the IP, then reboot. >>>>> >>>>> PlcmSpIp is the Polycom default username/password BUT since it was >>>>> deployed with something else, a complete erase is STRONGLY suggested. >>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. >
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