btw, what ports are needed open in the firewall again? I opened all ports with the new endian, it might be that also, since it has to be 1:1 NAT right?
Thanks On Feb 16, 2010, at 6:30 PM, Tony Graziano wrote: > Moh needs to be disabled on the phone. > > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: Francis Tinio <[email protected]> > To: Tony Graziano <[email protected]> > Sent: Tue Feb 16 18:28:14 2010 > Subject: Re: [sipx-users] FTP and auto provision for polycom > > yup it's enabled. It's not only MOH that's having problems. Any audio > aside from the call itself is not going through. I mean, the phone does not > ring, although I can see on the screen that the call is going through. call > transfer doesn't play the music, and any other music or audio. It's weird > because aside from any music, I have 2 way conversation. > > > On Feb 16, 2010, at 6:25 PM, Tony Graziano wrote: > >> Then make sure moh is enabled on sipxbridge and disabled at the phone. >> ============================ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> ----- Original Message ----- >> From: Francis Tinio <[email protected]> >> To: Tony Graziano <[email protected]> >> Sent: Tue Feb 16 18:20:50 2010 >> Subject: Re: [sipx-users] FTP and auto provision for polycom >> >> I use gafachi both termination and origination. >> >> >> On Feb 16, 2010, at 6:19 PM, Tony Graziano wrote: >> >>> ITSP is the Internet Telephony Service Provider (carrier). >>> >>> Are you using one? >>> >>> On Tue, Feb 16, 2010 at 6:16 PM, Francis Tinio <[email protected]> wrote: >>> I have sipxbridge setup, Internal SBC on local. ITSP? >>> >>> >>> >>> On Feb 16, 2010, at 6:11 PM, Tony Graziano wrote: >>> >>>> Ah. Are you using an ITSP? sipXbridge? >>>> >>>> On Tue, Feb 16, 2010 at 6:10 PM, Francis Tinio <[email protected]> wrote: >>>> I already wiped the polycom phone. Even when I try to call the phone, >>>> the call goes through but it does not ring. Even the softphones are >>>> doing the same thing, no ring, no MOH, but there is two way audio when >>>> talking on the phone. >>>> >>>> The update I believe is stable version. It just popped out when I >>>> logged >>>> in lol. >>>> >>>> btw, thanks for taking time to help. >>>> >>>> >>>> On Feb 16, 2010, at 6:06 PM, Tony Graziano wrote: >>>> >>>>> The dialtone is generated by the handset (devices>choose phone>sound >>>>> effects (app local should be enabled). There is no such thing as >>>>> dialtone in sip. >>>>> >>>>> MOH is very dependent on your environment. ITSP or gateway? Standalone >>>>> SBC or sipxbridge (improper settings can cause this at sipxbridge or >>>>> the >>>>> handset)? >>>>> >>>>> Stable or DEV version? >>>>> >>>>> I think if you were to have the phone WIPED from the asterisk config, >>>>> this would not be a problem. Asterisk generated its own tones in lieu >>>>> of >>>>> the phone, there are settings on there that are not defaulted. >>>>> >>>>> On a polycom phone, in general: Select Admin Settings > Reset to >>>>> Default >>>>>> Reset Local Config. >>>>> >>>>> I have no idea what settings are on any of your softphones. >>>>> >>>>> >>>>> On Tue, Feb 16, 2010 at 5:57 PM, Francis Tinio <[email protected]> >>>>> wrote: >>>>> Thanks! >>>>> >>>>> I was able to get it to work, partially. I was able to get the >>>>> bootrom >>>>> and sip file from polycom site, then uploaded it to the sipx server. I >>>>> can make and receive calls, but something is weird. I do not hear any >>>>> dial tone, or music on hold. But I have 2 way audio. Now even my >>>>> softphones are exhibiting the same issue. I think it started when I >>>>> updated sipx server. calls are going through, just no music, or dial >>>>> tone that can be heard. >>>>> >>>>> >>>>> >>>>> >>>>> On Feb 16, 2010, at 5:51 PM, Tony Graziano wrote: >>>>> >>>>>> It should be able to use the bootrom/firmware on the phone. But to be >>>>>> sure, you should upload them properly via sipxconfig. >>>>>> >>>>>> >>>>>> http://www.polycom.com/support/voice/business_media_phones/vvx1500.html >>>>>> >>>>>> use bootrom 4.2.0 or later and formware 3.1.3RevC (split). >>>>>> >>>>>> Upload them in device files as the original ZIP file THEN activate >>>>>> them. Resend the profile to the phone then reboot the phone. >>>>>> >>>>>> On Tue, Feb 16, 2010 at 11:38 AM, Francis Tinio <[email protected]> >>>>>> wrote: >>>>>> Tony, >>>>>> >>>>>> Do I need to put a Polycom SoundPoint File on the Device Files of the >>>>>> sipx server? If I do this, it's asking for the Phone's Firmware Files >>>>>> which i don't have. >>>>>> >>>>>> Also, I was able to provision another softphone, meaning it's not a >>>>>> network issue that I'm experiencing. >>>>>> >>>>>> Thanks >>>>>> >>>>>> --F >>>>>> >>>>>> >>>>>> On Feb 16, 2010, at 11:01 AM, Tony Graziano wrote: >>>>>> >>>>>>> You HAVE TO send the profile for sipx to create it, otherwise there >>>>>>> is >>>>>>> nothing for the phone to pickup. >>>>>>> >>>>>>> On Tue, Feb 16, 2010 at 10:58 AM, Francis Tinio <[email protected]> >>>>>>> wrote: >>>>>>> Ok I did just as you said. Reset everything and just plug in the IP. >>>>>>> During boot up, I did not see any error like cannot find Boot Server >>>>>>> or anything like that. It tried to load application. >>>>>>> >>>>>>> However, after booting, the phone logo is white, meaning it's not >>>>>>> connecting to the network. >>>>>>> >>>>>>> Did I miss anything? Do I need to do any thing else on the sipx >>>>>>> server aside from adding a polycom phone and putting its MAC address >>>>>>> and assigning it a line? >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Feb 16, 2010, at 10:47 AM, Tony Graziano wrote: >>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Tue, Feb 16, 2010 at 10:44 AM, Francis Tinio <[email protected]> >>>>>>>> wrote: >>>>>>>> uhmmm.....that'll be a problem, coz the phone was deployed for >>>>>>>> asterisk before...all the settings relating to servers I had them >>>>>>>> point to the sipx server, as is the FTP server. But for user/pass >>>>>>>> for FTP I have no clue what to put so I left them blank. It's not >>>>>>>> provisioning still :( >>>>>>>> >>>>>>>> >>>>>>>> On Feb 16, 2010, at 10:41 AM, Tony Graziano wrote: >>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Tue, Feb 16, 2010 at 10:38 AM, Francis Tinio <[email protected]> >>>>>>>>> wrote: >>>>>>>>> Public IP in the FTP setting? What about the user/password, or I >>>>>>>>> just leave them blank? >>>>>>>>> >>>>>>>>> >>>>>>>>> On Feb 16, 2010, at 10:37 AM, Tony Graziano wrote: >>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Tue, Feb 16, 2010 at 10:34 AM, Francis Tinio <[email protected]> >>>>>>>>>> wrote: >>>>>>>>>> Do I need to put anything in the FTP settings in the polycom >>>>>>>>>> phone? >>>>>>>>>> >>>>>>>>>> Also, the server is located remotely. and The polycom is on >>>>>>>>>> another >>>>>>>>>> network via NAT. The Bria works fine, but I can't get this to >>>>>>>>>> auto >>>>>>>>>> provision. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Feb 16, 2010, at 10:33 AM, Tony Graziano wrote: >>>>>>>>>> >>>>>>>>>>> l fail to restart the phone because it was not registered to >>>>>>>>>>> begin with, 4. O >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Thanks for filling in the missing pieces... >>>>>>>>>> >>>>>>>>>> At your firewall, point port 21 to your sipx server IP address. >>>>>>>>>> >>>>>>>>>> At the polycom phone, make sure you input the public IP address of >>>>>>>>>> the sipx server. Reboot the phone. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> sipx uses the default polycom settings... don't touch the. Like I >>>>>>>>> said, just input the IP and reboot the phone. >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> You're making this harder than it needs to be. You can reset/wipe >>>>>>>> the >>>>>>>> phone to defaults, and then add the IP, then reboot. >>>>>>>> >>>>>>>> PlcmSpIp is the Polycom default username/password BUT since it was >>>>>>>> deployed with something else, a complete erase is STRONGLY >>>>>>>> suggested. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> ====================== >>>>>>> Tony Graziano, Manager >>>>>>> Telephone: 434.984.8430 >>>>>>> Fax: 434.984.8431 >>>>>>> >>>>>>> Email: [email protected] >>>>>>> >>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>> Telephone: 434.984.8426 >>>>>>> Fax: 434.984.8427 >>>>>>> >>>>>>> Helpdesk Contract Customers: >>>>>>> http://www.myitdepartment.net/gethelp/ >>>>>>> >>>>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>>>> Because 31 Oct = 25 Dec. >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> ====================== >>>>>> Tony Graziano, Manager >>>>>> Telephone: 434.984.8430 >>>>>> Fax: 434.984.8431 >>>>>> >>>>>> Email: [email protected] >>>>>> >>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> Telephone: 434.984.8426 >>>>>> Fax: 434.984.8427 >>>>>> >>>>>> Helpdesk Contract Customers: >>>>>> http://www.myitdepartment.net/gethelp/ >>>>>> >>>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>>> Because 31 Oct = 25 Dec. >>>>>> >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> ====================== >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: [email protected] >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>> Because 31 Oct = 25 Dec. >>>>> >>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
