ITSP is the Internet Telephony Service Provider (carrier). Are you using one?
On Tue, Feb 16, 2010 at 6:16 PM, Francis Tinio <[email protected]> wrote: > I have sipxbridge setup, Internal SBC on local. ITSP? > > > > On Feb 16, 2010, at 6:11 PM, Tony Graziano wrote: > > Ah. Are you using an ITSP? sipXbridge? > > On Tue, Feb 16, 2010 at 6:10 PM, Francis Tinio <[email protected]> wrote: > >> I already wiped the polycom phone. Even when I try to call the phone, the >> call goes through but it does not ring. Even the softphones are doing the >> same thing, no ring, no MOH, but there is two way audio when talking on the >> phone. >> >> The update I believe is stable version. It just popped out when I logged >> in lol. >> >> btw, thanks for taking time to help. >> >> >> On Feb 16, 2010, at 6:06 PM, Tony Graziano wrote: >> >> The dialtone is generated by the handset (devices>choose phone>sound >> effects (app local should be enabled). There is no such thing as dialtone in >> sip. >> >> MOH is very dependent on your environment. ITSP or gateway? Standalone SBC >> or sipxbridge (improper settings can cause this at sipxbridge or the >> handset)? >> >> Stable or DEV version? >> >> I think if you were to have the phone WIPED from the asterisk config, this >> would not be a problem. Asterisk generated its own tones in lieu of the >> phone, there are settings on there that are not defaulted. >> >> On a polycom phone, in general: Select Admin Settings > Reset to Default > >> Reset *Local Config*. >> >> I have no idea what settings are on any of your softphones. >> >> >> On Tue, Feb 16, 2010 at 5:57 PM, Francis Tinio <[email protected]> wrote: >> >>> Thanks! >>> >>> I was able to get it to work, partially. I was able to get the bootrom >>> and sip file from polycom site, then uploaded it to the sipx server. I can >>> make and receive calls, but something is weird. I do not hear any dial >>> tone, or music on hold. But I have 2 way audio. Now even my softphones are >>> exhibiting the same issue. I think it started when I updated sipx server. >>> calls are going through, just no music, or dial tone that can be heard. >>> >>> >>> >>> >>> On Feb 16, 2010, at 5:51 PM, Tony Graziano wrote: >>> >>> It should be able to use the bootrom/firmware on the phone. But to be >>> sure, you should upload them properly via sipxconfig. >>> >>> >>> http://www.polycom.com/support/voice/business_media_phones/vvx1500.html >>> >>> <http://www.polycom.com/support/voice/business_media_phones/vvx1500.html>use >>> bootrom 4.2.0 or later and formware 3.1.3RevC (split). >>> >>> Upload them in device files as the original ZIP file THEN activate them. >>> Resend the profile to the phone then reboot the phone. >>> >>> On Tue, Feb 16, 2010 at 11:38 AM, Francis Tinio <[email protected]>wrote: >>> >>>> Tony, >>>> >>>> Do I need to put a Polycom SoundPoint File on the Device Files of the >>>> sipx server? If I do this, it's asking for the Phone's Firmware Files >>>> which >>>> i don't have. >>>> >>>> Also, I was able to provision another softphone, meaning it's not a >>>> network issue that I'm experiencing. >>>> >>>> Thanks >>>> >>>> --F >>>> >>>> >>>> On Feb 16, 2010, at 11:01 AM, Tony Graziano wrote: >>>> >>>> You HAVE TO send the profile for sipx to create it, otherwise there is >>>> nothing for the phone to pickup. >>>> >>>> On Tue, Feb 16, 2010 at 10:58 AM, Francis Tinio <[email protected]>wrote: >>>> >>>>> Ok I did just as you said. Reset everything and just plug in the IP. >>>>> During boot up, I did not see any error like cannot find Boot Server or >>>>> anything like that. It tried to load application. >>>>> >>>>> However, after booting, the phone logo is white, meaning it's not >>>>> connecting to the network. >>>>> >>>>> Did I miss anything? Do I need to do any thing else on the sipx server >>>>> aside from adding a polycom phone and putting its MAC address and >>>>> assigning >>>>> it a line? >>>>> >>>>> >>>>> >>>>> On Feb 16, 2010, at 10:47 AM, Tony Graziano wrote: >>>>> >>>>> >>>>> >>>>> On Tue, Feb 16, 2010 at 10:44 AM, Francis Tinio <[email protected]>wrote: >>>>> >>>>>> uhmmm.....that'll be a problem, coz the phone was deployed for >>>>>> asterisk before...all the settings relating to servers I had them point >>>>>> to >>>>>> the sipx server, as is the FTP server. But for user/pass for FTP I have >>>>>> no >>>>>> clue what to put so I left them blank. It's not provisioning still :( >>>>>> >>>>>> >>>>>> On Feb 16, 2010, at 10:41 AM, Tony Graziano wrote: >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Feb 16, 2010 at 10:38 AM, Francis Tinio <[email protected]>wrote: >>>>>> >>>>>>> Public IP in the FTP setting? What about the user/password, or I >>>>>>> just leave them blank? >>>>>>> >>>>>>> >>>>>>> On Feb 16, 2010, at 10:37 AM, Tony Graziano wrote: >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Tue, Feb 16, 2010 at 10:34 AM, Francis Tinio <[email protected]>wrote: >>>>>>> >>>>>>>> Do I need to put anything in the FTP settings in the polycom phone? >>>>>>>> >>>>>>>> Also, the server is located remotely. and The polycom is on another >>>>>>>> network via NAT. The Bria works fine, but I can't get this to auto >>>>>>>> provision. >>>>>>>> >>>>>>>> >>>>>>>> On Feb 16, 2010, at 10:33 AM, Tony Graziano wrote: >>>>>>>> >>>>>>>> > l fail to restart the phone because it was not registered to begin >>>>>>>> with, 4. O >>>>>>>> >>>>>>>> >>>>>>> Thanks for filling in the missing pieces... >>>>>>> >>>>>>> At your firewall, point port 21 to your sipx server IP address. >>>>>>> >>>>>>> At the polycom phone, make sure you input the public IP address of >>>>>>> the sipx server. Reboot the phone. >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> sipx uses the default polycom settings... don't touch the. Like I >>>>>> said, just input the IP and reboot the phone. >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> You're making this harder than it needs to be. You can reset/wipe the >>>>> phone to defaults, and then add the IP, then reboot. >>>>> >>>>> PlcmSpIp is the Polycom default username/password BUT since it was >>>>> deployed with something else, a complete erase is STRONGLY suggested. >>>>> >>>>> >>>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>>> >>>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >>> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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