OK this is really weird. Now all my installations exhibit the same behavior. The existing Bria softphones that were working before now are not giving any dial tone or MOH or any audio....although when a call is placed or received there is still 2-way communication....
..what's worse is now the bria phones cannot login via the http://IP:12000 link, and I have to create the account manually now....very weird....I think the problem is with the server after running an update or something.... On Feb 16, 2010, at 6:30 PM, Tony Graziano wrote: > Moh needs to be disabled on the phone. > > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: Francis Tinio <[email protected]> > To: Tony Graziano <[email protected]> > Sent: Tue Feb 16 18:28:14 2010 > Subject: Re: [sipx-users] FTP and auto provision for polycom > > yup it's enabled. It's not only MOH that's having problems. Any audio > aside from the call itself is not going through. I mean, the phone does not > ring, although I can see on the screen that the call is going through. call > transfer doesn't play the music, and any other music or audio. It's weird > because aside from any music, I have 2 way conversation. > > > On Feb 16, 2010, at 6:25 PM, Tony Graziano wrote: > >> Then make sure moh is enabled on sipxbridge and disabled at the phone. >> ============================ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> ----- Original Message ----- >> From: Francis Tinio <[email protected]> >> To: Tony Graziano <[email protected]> >> Sent: Tue Feb 16 18:20:50 2010 >> Subject: Re: [sipx-users] FTP and auto provision for polycom >> >> I use gafachi both termination and origination. >> >> >> On Feb 16, 2010, at 6:19 PM, Tony Graziano wrote: >> >>> ITSP is the Internet Telephony Service Provider (carrier). >>> >>> Are you using one? >>> >>> On Tue, Feb 16, 2010 at 6:16 PM, Francis Tinio <[email protected]> wrote: >>> I have sipxbridge setup, Internal SBC on local. ITSP? >>> >>> >>> >>> On Feb 16, 2010, at 6:11 PM, Tony Graziano wrote: >>> >>>> Ah. Are you using an ITSP? sipXbridge? >>>> >>>> On Tue, Feb 16, 2010 at 6:10 PM, Francis Tinio <[email protected]> wrote: >>>> I already wiped the polycom phone. Even when I try to call the phone, >>>> the call goes through but it does not ring. Even the softphones are >>>> doing the same thing, no ring, no MOH, but there is two way audio when >>>> talking on the phone. >>>> >>>> The update I believe is stable version. It just popped out when I >>>> logged >>>> in lol. >>>> >>>> btw, thanks for taking time to help. >>>> >>>> >>>> On Feb 16, 2010, at 6:06 PM, Tony Graziano wrote: >>>> >>>>> The dialtone is generated by the handset (devices>choose phone>sound >>>>> effects (app local should be enabled). There is no such thing as >>>>> dialtone in sip. >>>>> >>>>> MOH is very dependent on your environment. ITSP or gateway? Standalone >>>>> SBC or sipxbridge (improper settings can cause this at sipxbridge or >>>>> the >>>>> handset)? >>>>> >>>>> Stable or DEV version? >>>>> >>>>> I think if you were to have the phone WIPED from the asterisk config, >>>>> this would not be a problem. Asterisk generated its own tones in lieu >>>>> of >>>>> the phone, there are settings on there that are not defaulted. >>>>> >>>>> On a polycom phone, in general: Select Admin Settings > Reset to >>>>> Default >>>>>> Reset Local Config. >>>>> >>>>> I have no idea what settings are on any of your softphones. >>>>> >>>>> >>>>> On Tue, Feb 16, 2010 at 5:57 PM, Francis Tinio <[email protected]> >>>>> wrote: >>>>> Thanks! >>>>> >>>>> I was able to get it to work, partially. I was able to get the >>>>> bootrom >>>>> and sip file from polycom site, then uploaded it to the sipx server. I >>>>> can make and receive calls, but something is weird. I do not hear any >>>>> dial tone, or music on hold. But I have 2 way audio. Now even my >>>>> softphones are exhibiting the same issue. I think it started when I >>>>> updated sipx server. calls are going through, just no music, or dial >>>>> tone that can be heard. >>>>> >>>>> >>>>> >>>>> >>>>> On Feb 16, 2010, at 5:51 PM, Tony Graziano wrote: >>>>> >>>>>> It should be able to use the bootrom/firmware on the phone. But to be >>>>>> sure, you should upload them properly via sipxconfig. >>>>>> >>>>>> >>>>>> http://www.polycom.com/support/voice/business_media_phones/vvx1500.html >>>>>> >>>>>> use bootrom 4.2.0 or later and formware 3.1.3RevC (split). >>>>>> >>>>>> Upload them in device files as the original ZIP file THEN activate >>>>>> them. Resend the profile to the phone then reboot the phone. >>>>>> >>>>>> On Tue, Feb 16, 2010 at 11:38 AM, Francis Tinio <[email protected]> >>>>>> wrote: >>>>>> Tony, >>>>>> >>>>>> Do I need to put a Polycom SoundPoint File on the Device Files of the >>>>>> sipx server? If I do this, it's asking for the Phone's Firmware Files >>>>>> which i don't have. >>>>>> >>>>>> Also, I was able to provision another softphone, meaning it's not a >>>>>> network issue that I'm experiencing. >>>>>> >>>>>> Thanks >>>>>> >>>>>> --F >>>>>> >>>>>> >>>>>> On Feb 16, 2010, at 11:01 AM, Tony Graziano wrote: >>>>>> >>>>>>> You HAVE TO send the profile for sipx to create it, otherwise there >>>>>>> is >>>>>>> nothing for the phone to pickup. >>>>>>> >>>>>>> On Tue, Feb 16, 2010 at 10:58 AM, Francis Tinio <[email protected]> >>>>>>> wrote: >>>>>>> Ok I did just as you said. Reset everything and just plug in the IP. >>>>>>> During boot up, I did not see any error like cannot find Boot Server >>>>>>> or anything like that. It tried to load application. >>>>>>> >>>>>>> However, after booting, the phone logo is white, meaning it's not >>>>>>> connecting to the network. >>>>>>> >>>>>>> Did I miss anything? Do I need to do any thing else on the sipx >>>>>>> server aside from adding a polycom phone and putting its MAC address >>>>>>> and assigning it a line? >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Feb 16, 2010, at 10:47 AM, Tony Graziano wrote: >>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Tue, Feb 16, 2010 at 10:44 AM, Francis Tinio <[email protected]> >>>>>>>> wrote: >>>>>>>> uhmmm.....that'll be a problem, coz the phone was deployed for >>>>>>>> asterisk before...all the settings relating to servers I had them >>>>>>>> point to the sipx server, as is the FTP server. But for user/pass >>>>>>>> for FTP I have no clue what to put so I left them blank. It's not >>>>>>>> provisioning still :( >>>>>>>> >>>>>>>> >>>>>>>> On Feb 16, 2010, at 10:41 AM, Tony Graziano wrote: >>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Tue, Feb 16, 2010 at 10:38 AM, Francis Tinio <[email protected]> >>>>>>>>> wrote: >>>>>>>>> Public IP in the FTP setting? What about the user/password, or I >>>>>>>>> just leave them blank? >>>>>>>>> >>>>>>>>> >>>>>>>>> On Feb 16, 2010, at 10:37 AM, Tony Graziano wrote: >>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Tue, Feb 16, 2010 at 10:34 AM, Francis Tinio <[email protected]> >>>>>>>>>> wrote: >>>>>>>>>> Do I need to put anything in the FTP settings in the polycom >>>>>>>>>> phone? >>>>>>>>>> >>>>>>>>>> Also, the server is located remotely. and The polycom is on >>>>>>>>>> another >>>>>>>>>> network via NAT. The Bria works fine, but I can't get this to >>>>>>>>>> auto >>>>>>>>>> provision. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Feb 16, 2010, at 10:33 AM, Tony Graziano wrote: >>>>>>>>>> >>>>>>>>>>> l fail to restart the phone because it was not registered to >>>>>>>>>>> begin with, 4. O >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Thanks for filling in the missing pieces... >>>>>>>>>> >>>>>>>>>> At your firewall, point port 21 to your sipx server IP address. >>>>>>>>>> >>>>>>>>>> At the polycom phone, make sure you input the public IP address of >>>>>>>>>> the sipx server. Reboot the phone. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> sipx uses the default polycom settings... don't touch the. Like I >>>>>>>>> said, just input the IP and reboot the phone. >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> You're making this harder than it needs to be. You can reset/wipe >>>>>>>> the >>>>>>>> phone to defaults, and then add the IP, then reboot. >>>>>>>> >>>>>>>> PlcmSpIp is the Polycom default username/password BUT since it was >>>>>>>> deployed with something else, a complete erase is STRONGLY >>>>>>>> suggested. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> ====================== >>>>>>> Tony Graziano, Manager >>>>>>> Telephone: 434.984.8430 >>>>>>> Fax: 434.984.8431 >>>>>>> >>>>>>> Email: [email protected] >>>>>>> >>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>> Telephone: 434.984.8426 >>>>>>> Fax: 434.984.8427 >>>>>>> >>>>>>> Helpdesk Contract Customers: >>>>>>> http://www.myitdepartment.net/gethelp/ >>>>>>> >>>>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>>>> Because 31 Oct = 25 Dec. >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> ====================== >>>>>> Tony Graziano, Manager >>>>>> Telephone: 434.984.8430 >>>>>> Fax: 434.984.8431 >>>>>> >>>>>> Email: [email protected] >>>>>> >>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> Telephone: 434.984.8426 >>>>>> Fax: 434.984.8427 >>>>>> >>>>>> Helpdesk Contract Customers: >>>>>> http://www.myitdepartment.net/gethelp/ >>>>>> >>>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>>> Because 31 Oct = 25 Dec. >>>>>> >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> ====================== >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: [email protected] >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>> Because 31 Oct = 25 Dec. >>>>> >>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
