I see the AT&T flex Ip is a local gateway. When you created the siptrunk, did you choose sipxbridge as the default route for the trunk?
On Tue, Feb 16, 2010 at 7:19 PM, Tony Graziano <[email protected] > wrote: > forget the codec statement, my mind was elsewhere. > > > On Tue, Feb 16, 2010 at 7:16 PM, Tony Graziano < > [email protected]> wrote: > >> You might also check the codec order preference on your phones. G711ulaw >> and G711alaw should be first. >> >> >> On Tue, Feb 16, 2010 at 7:08 PM, Tony Graziano < >> [email protected]> wrote: >> >>> 1. Did you make sure Internet calling was disabled? >>> 2. When you created the siptrunk, did you use the ATT template? >>> 3. Is AT&T behind your firewall or in front? >>> 4. Is the address of your sipx server added as a domain alias? >>> 5. Under Internet calling, did you ensure only your subnets are listed >>> under Intranet? What is checked under NAT Traversal there? Is AT&T on your >>> network as an IP or do you traverse a firewall> >>> >>> The fact that the call fails when dialing the voicemail user (where the >>> refer should be held by sipXbridge, but it sounds like something is wrong in >>> a configuration, so it helps to be sure by asking all these questions), is >>> bothersome. It sounds more like a NAT traversal or basic config issue once >>> the phone is removed from this. >>> >>> >>> >>> On Tue, Feb 16, 2010 at 6:51 PM, Andrew Cotter < >>> [email protected]> wrote: >>> >>>> To possibly rule out the Polycom firmware/bootrom issue, I created a >>>> phantom user and vmail box. Calling inbound to the AA and selecting the >>>> extension gives me the same dead air issue. >>>> >>>> btw - I think I said this before in previous emails on the subject, but >>>> the transfer issue is not a problem on an audiocodes MP118 fxo setup to the >>>> same sipx box. >>>> >>>> Andrew >>>> >>>> ------------------------------ >>>> *From:* [email protected] [mailto: >>>> [email protected]] *On Behalf Of *Andrew Cotter >>>> *Sent:* Tuesday, February 16, 2010 6:47 PM >>>> *To:* 'Tony Graziano' >>>> *Cc:* [email protected] >>>> >>>> *Subject:* Re: [sipx-users] Problem with transfers from external calls >>>> >>>> I have enabled MOH on the sipXbridge-1 and the only parameter on the >>>> phones I can find is "musicOnHold.uri" which is blank in two places. I am >>>> looking at the group the phones are in and under "Lines | Registration" as >>>> well as "Phones | SIP". >>>> >>>> I added in the SBC SIP config "Public Port" to be 5080 as well. The >>>> AT&T tech was watching traffic and she said she saw 5060 traffic after I >>>> would try a transfer. >>>> >>>> So.... If I originate a call from inside to my cell phone, answer, and >>>> then transfer (not sure about blind yet) it works with MOH playing. >>>> >>>> If I call in from my cell to my desk phone, answer, then try the >>>> transfer, my cell drops off the call. >>>> >>>> Closer, but not 100%. Time for a trace? >>>> >>>> Bootrom 4.2? >>>> >>>> Andrew >>>> >>>> ------------------------------ >>>> *From:* Tony Graziano [mailto:[email protected]] >>>> *Sent:* Tuesday, February 16, 2010 6:19 PM >>>> *To:* Andrew Cotter >>>> *Cc:* [email protected]; [email protected] >>>> *Subject:* Re: [sipx-users] Problem with transfers from external calls >>>> >>>> "If" it were me, I'd be using bootrom 4.2.(whatever) but I don't think >>>> it's the bootrom.I've been wrong a couple of times. >>>> >>>> I would make sure MOH is enabled on sipXbridge and that the MOH field is >>>> blanked out in the phone via sipxconfig and resend the profiles. >>>> >>>> If that does not work, I would do a siptrace and post it here. >>>> >>>> >>>> >>>> On Tue, Feb 16, 2010 at 6:15 PM, Andrew Cotter < >>>> [email protected]> wrote: >>>> >>>>> Polycoms 430 and 550. Testing on the 550. >>>>> >>>>> bootrom is 4.1.4 and firmware is 3.1.3RevC split. >>>>> >>>>> Andrew >>>>> >>>>> ------------------------------ >>>>> *From:* Tony Graziano [mailto:[email protected]] >>>>> *Sent:* Tuesday, February 16, 2010 6:13 PM >>>>> *To:* Andrew Cotter >>>>> *Cc:* [email protected]; [email protected] >>>>> >>>>> *Subject:* Re: [sipx-users] Problem with transfers from external calls >>>>> >>>>> What phone are you using? If Polycom, what bootrom and firmware? >>>>> >>>>> On Tue, Feb 16, 2010 at 6:11 PM, Andrew Cotter < >>>>> [email protected]> wrote: >>>>> >>>>>> Well... Got AT&T on the phone and they made the port change. I >>>>>> dropped the >>>>>> unmanged gateway and can once again make calls in and out. AT&T tech >>>>>> confirmed UDP traffic on port 5080. >>>>>> >>>>>> Transfers still don't work. Any thoughts? >>>>>> >>>>>> Andrew >>>>>> >>>>>> > -----Original Message----- >>>>>> > From: Tony Graziano [mailto:[email protected]] >>>>>> > Sent: Tuesday, February 16, 2010 4:15 PM >>>>>> > To: [email protected]; >>>>>> > [email protected]; [email protected] >>>>>> > Subject: Re: [sipx-users] Problem with transfers from external calls >>>>>> > >>>>>> > Nothing pretty. >>>>>> > ============================ >>>>>> > Tony Graziano, Manager >>>>>> > Telephone: 434.984.8430 >>>>>> > Fax: 434.984.8431 >>>>>> > >>>>>> > Email: [email protected] >>>>>> > >>>>>> > LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> > Telephone: 434.984.8426 >>>>>> > Fax: 434.984.8427 >>>>>> > >>>>>> > Helpdesk Contract Customers: >>>>>> > http://www.myitdepartment.net/gethelp/ >>>>>> > >>>>>> > ----- Original Message ----- >>>>>> > From: Andrew Cotter <[email protected]> >>>>>> > To: 'Tony Graziano' <[email protected]>; >>>>>> > [email protected] <[email protected]>; >>>>>> > [email protected] <[email protected]> >>>>>> > Sent: Tue Feb 16 16:13:19 2010 >>>>>> > Subject: RE: [sipx-users] Problem with transfers from external calls >>>>>> > >>>>>> > OK. My guess is they don't. AT&T is not quite like some of >>>>>> > the other players out there. I have played with folks like >>>>>> > flowroute, junction, etc. >>>>>> > that have interfaces. Nothing like that I have heard or from AT&T. >>>>>> > >>>>>> > Any route to take if the 800 pound gorilla won't budge and >>>>>> > has to send the calls to 5060? >>>>>> > >>>>>> > Andrew >>>>>> > >>>>>> > >>>>>> > > -----Original Message----- >>>>>> > > From: Tony Graziano [mailto:[email protected]] >>>>>> > > Sent: Tuesday, February 16, 2010 4:04 PM >>>>>> > > To: [email protected]; >>>>>> > > [email protected]; [email protected] >>>>>> > > Subject: Re: [sipx-users] Problem with transfers from external >>>>>> calls >>>>>> > > >>>>>> > > I have no idea if they do, "MOST I >>>>>> > > ITSP's do". >>>>>> > > ============================ >>>>>> > > Tony Graziano, Manager >>>>>> > > Telephone: 434.984.8430 >>>>>> > > Fax: 434.984.8431 >>>>>> > > >>>>>> > > Email: [email protected] >>>>>> > > >>>>>> > > LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> > > Telephone: 434.984.8426 >>>>>> > > Fax: 434.984.8427 >>>>>> > > >>>>>> > > Helpdesk Contract Customers: >>>>>> > > http://www.myitdepartment.net/gethelp/ >>>>>> > > >>>>>> > > ----- Original Message ----- >>>>>> > > From: Andrew Cotter <[email protected]> >>>>>> > > To: 'Tony Graziano' <[email protected]>; >>>>>> > > [email protected] <[email protected]>; >>>>>> > > [email protected] <[email protected]> >>>>>> > > Sent: Tue Feb 16 16:01:11 2010 >>>>>> > > Subject: RE: [sipx-users] Problem with transfers from external >>>>>> calls >>>>>> > > >>>>>> > > They have a control panel? That one is news to me. Guess my >>>>>> > > salesperson is about to get a call! >>>>>> > > >>>>>> > > Andrew >>>>>> > > >>>>>> > > > -----Original Message----- >>>>>> > > > From: Tony Graziano [mailto:[email protected]] >>>>>> > > > Sent: Tuesday, February 16, 2010 1:36 PM >>>>>> > > > To: [email protected]; >>>>>> > > > [email protected]; [email protected] >>>>>> > > > Subject: Re: [sipx-users] Problem with transfers from >>>>>> > external calls >>>>>> > > > >>>>>> > > > Or log into their control panel and set it yourself. >>>>>> > > > ============================ >>>>>> > > > Tony Graziano, Manager >>>>>> > > > Telephone: 434.984.8430 >>>>>> > > > Fax: 434.984.8431 >>>>>> > > > >>>>>> > > > Email: [email protected] >>>>>> > > > >>>>>> > > > LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> > > > Telephone: 434.984.8426 >>>>>> > > > Fax: 434.984.8427 >>>>>> > > > >>>>>> > > > Helpdesk Contract Customers: >>>>>> > > > http://www.myitdepartment.net/gethelp/ >>>>>> > > > >>>>>> > > > ----- Original Message ----- >>>>>> > > > From: [email protected] >>>>>> > > > <[email protected]> >>>>>> > > > To: 'Picher, Michael' <[email protected]>; >>>>>> > > > [email protected] <[email protected]> >>>>>> > > > Sent: Tue Feb 16 12:52:59 2010 >>>>>> > > > Subject: Re: [sipx-users] Problem with transfers from >>>>>> > external calls >>>>>> > > > >>>>>> > > > I know that 5080 is the default port for sipXbridge. To >>>>>> > > make sure my >>>>>> > > > calls are coming on in 5080, do I need to request that from >>>>>> AT&T? >>>>>> > > > >>>>>> > > > Andrew >>>>>> > > > >>>>>> > > > > -----Original Message----- >>>>>> > > > > From: Picher, Michael [mailto:[email protected]] >>>>>> > > > > Sent: Tuesday, February 16, 2010 12:47 PM >>>>>> > > > > To: Andrew Cotter; [email protected] >>>>>> > > > > Subject: RE: [sipx-users] Problem with transfers from >>>>>> > > external calls >>>>>> > > > > >>>>>> > > > > Make sure that Internet Calling check box is off and that >>>>>> > > > your calls >>>>>> > > > > are actually coming in on 5080 and not 5060. >>>>>> > > > > >>>>>> > > > > > -----Original Message----- >>>>>> > > > > > From: [email protected] >>>>>> > > [mailto:sipx-users- >>>>>> > > > > > [email protected]] On Behalf Of Andrew Cotter >>>>>> > > > > > Sent: Tuesday, February 16, 2010 5:04 AM >>>>>> > > > > > To: [email protected] >>>>>> > > > > > Subject: [sipx-users] Problem with transfers from >>>>>> > external calls >>>>>> > > > > > >>>>>> > > > > > Good morning, >>>>>> > > > > > >>>>>> > > > > > Almost there with our system, but it appears that I have >>>>>> > > > > one issue to >>>>>> > > > > > resolve. AT&T finally got around to putting in their IP >>>>>> > > > > Flex product >>>>>> > > > > > and it works well except for transfers. >>>>>> > > > > > >>>>>> > > > > > The problem shows up in two places which seem like the >>>>>> > > same issue. >>>>>> > > > > > First, when an outside call comes in to the AA I try >>>>>> > > > either dial by >>>>>> > > > > > name or dialing the extension. Both end up recognizing >>>>>> > > > the tones, >>>>>> > > > > > announce that I will be transferred, and then dead air. >>>>>> > > > > Phone to be >>>>>> > > > > > transferred to never rings. >>>>>> > > > > > Second is a DID call to a phone and that phone tries to >>>>>> > > > > transfer the >>>>>> > > > > > call to another phone. Internal transfers work and >>>>>> > > transfers work >>>>>> > > > > when >>>>>> > > > > > coming in from the copper lines using an AudioCodes MP-118 >>>>>> fxo >>>>>> > > > > gateway. >>>>>> > > > > > >>>>>> > > > > > Lay of the land.... >>>>>> > > > > > >>>>>> > > > > > Sipx is set as 172.21.210.10 and is using 4.0.4 >>>>>> > > > > > >>>>>> > > > > > Cisco 7604 router has three ports, WAN, LAN, SIP. While >>>>>> > > > > setting this >>>>>> > > > > > up with AT&T it was my understanding that I should have an >>>>>> > > > > internal IP >>>>>> > > > > > on the SIP port. We had them set it as 172.21.210.9. >>>>>> > > > > Seems to work >>>>>> > > > > > except for this. >>>>>> > > > > > >>>>>> > > > > > We setup sipx to use an unmanaged gateway that points to >>>>>> > > > > the public IP >>>>>> > > > > > AT&T gave us to connect to. >>>>>> > > > > > >>>>>> > > > > > Attached is a merged trace file that I have been >>>>>> > looking at in >>>>>> > > > > > sipviewer. >>>>>> > > > > > Just wish I knew what I was looking for in this. The two >>>>>> > > > > lines that >>>>>> > > > > > from a newbie perspective look like possible culprates >>>>>> > > > are the "407 >>>>>> > > > > > Proxy Authentication Required" and "408 Request timeout". >>>>>> > > > > > >>>>>> > > > > > Everything I have been reading points be back to >>>>>> > REFER, but I am >>>>>> > > > > stuck. >>>>>> > > > > > Any pointers or thoughts? >>>>>> > > > > > >>>>>> > > > > > >>>>>> > > > > > BTW - sipviewer seems like a great debug tool! >>>>>> > > > > > >>>>>> > > > > > >>>>>> > > > > > Andrew >>>>>> > > > > >>>>>> > > > >>>>>> > > > _______________________________________________ >>>>>> > > > sipx-users mailing list [email protected] List >>>>>> > > > Archive: http://list.sipfoundry.org/archive/sipx-users >>>>>> > > > Unsubscribe: >>>>>> > http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>>>> > > > sipXecs IP PBX -- http://www.sipfoundry.org/ >>>>>> > > > >>>>>> > > >>>>>> > >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> ====================== >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: [email protected] >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>> Because 31 Oct = 25 Dec. >>>>> >>>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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