What phone are you using? If Polycom, what bootrom and firmware? On Tue, Feb 16, 2010 at 6:11 PM, Andrew Cotter < [email protected]> wrote:
> Well... Got AT&T on the phone and they made the port change. I dropped > the > unmanged gateway and can once again make calls in and out. AT&T tech > confirmed UDP traffic on port 5080. > > Transfers still don't work. Any thoughts? > > Andrew > > > -----Original Message----- > > From: Tony Graziano [mailto:[email protected]] > > Sent: Tuesday, February 16, 2010 4:15 PM > > To: [email protected]; > > [email protected]; [email protected] > > Subject: Re: [sipx-users] Problem with transfers from external calls > > > > Nothing pretty. > > ============================ > > Tony Graziano, Manager > > Telephone: 434.984.8430 > > Fax: 434.984.8431 > > > > Email: [email protected] > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > Fax: 434.984.8427 > > > > Helpdesk Contract Customers: > > http://www.myitdepartment.net/gethelp/ > > > > ----- Original Message ----- > > From: Andrew Cotter <[email protected]> > > To: 'Tony Graziano' <[email protected]>; > > [email protected] <[email protected]>; > > [email protected] <[email protected]> > > Sent: Tue Feb 16 16:13:19 2010 > > Subject: RE: [sipx-users] Problem with transfers from external calls > > > > OK. My guess is they don't. AT&T is not quite like some of > > the other players out there. I have played with folks like > > flowroute, junction, etc. > > that have interfaces. Nothing like that I have heard or from AT&T. > > > > Any route to take if the 800 pound gorilla won't budge and > > has to send the calls to 5060? > > > > Andrew > > > > > > > -----Original Message----- > > > From: Tony Graziano [mailto:[email protected]] > > > Sent: Tuesday, February 16, 2010 4:04 PM > > > To: [email protected]; > > > [email protected]; [email protected] > > > Subject: Re: [sipx-users] Problem with transfers from external calls > > > > > > I have no idea if they do, "MOST I > > > ITSP's do". > > > ============================ > > > Tony Graziano, Manager > > > Telephone: 434.984.8430 > > > Fax: 434.984.8431 > > > > > > Email: [email protected] > > > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > > Telephone: 434.984.8426 > > > Fax: 434.984.8427 > > > > > > Helpdesk Contract Customers: > > > http://www.myitdepartment.net/gethelp/ > > > > > > ----- Original Message ----- > > > From: Andrew Cotter <[email protected]> > > > To: 'Tony Graziano' <[email protected]>; > > > [email protected] <[email protected]>; > > > [email protected] <[email protected]> > > > Sent: Tue Feb 16 16:01:11 2010 > > > Subject: RE: [sipx-users] Problem with transfers from external calls > > > > > > They have a control panel? That one is news to me. Guess my > > > salesperson is about to get a call! > > > > > > Andrew > > > > > > > -----Original Message----- > > > > From: Tony Graziano [mailto:[email protected]] > > > > Sent: Tuesday, February 16, 2010 1:36 PM > > > > To: [email protected]; > > > > [email protected]; [email protected] > > > > Subject: Re: [sipx-users] Problem with transfers from > > external calls > > > > > > > > Or log into their control panel and set it yourself. > > > > ============================ > > > > Tony Graziano, Manager > > > > Telephone: 434.984.8430 > > > > Fax: 434.984.8431 > > > > > > > > Email: [email protected] > > > > > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > > > Telephone: 434.984.8426 > > > > Fax: 434.984.8427 > > > > > > > > Helpdesk Contract Customers: > > > > http://www.myitdepartment.net/gethelp/ > > > > > > > > ----- Original Message ----- > > > > From: [email protected] > > > > <[email protected]> > > > > To: 'Picher, Michael' <[email protected]>; > > > > [email protected] <[email protected]> > > > > Sent: Tue Feb 16 12:52:59 2010 > > > > Subject: Re: [sipx-users] Problem with transfers from > > external calls > > > > > > > > I know that 5080 is the default port for sipXbridge. To > > > make sure my > > > > calls are coming on in 5080, do I need to request that from AT&T? > > > > > > > > Andrew > > > > > > > > > -----Original Message----- > > > > > From: Picher, Michael [mailto:[email protected]] > > > > > Sent: Tuesday, February 16, 2010 12:47 PM > > > > > To: Andrew Cotter; [email protected] > > > > > Subject: RE: [sipx-users] Problem with transfers from > > > external calls > > > > > > > > > > Make sure that Internet Calling check box is off and that > > > > your calls > > > > > are actually coming in on 5080 and not 5060. > > > > > > > > > > > -----Original Message----- > > > > > > From: [email protected] > > > [mailto:sipx-users- > > > > > > [email protected]] On Behalf Of Andrew Cotter > > > > > > Sent: Tuesday, February 16, 2010 5:04 AM > > > > > > To: [email protected] > > > > > > Subject: [sipx-users] Problem with transfers from > > external calls > > > > > > > > > > > > Good morning, > > > > > > > > > > > > Almost there with our system, but it appears that I have > > > > > one issue to > > > > > > resolve. AT&T finally got around to putting in their IP > > > > > Flex product > > > > > > and it works well except for transfers. > > > > > > > > > > > > The problem shows up in two places which seem like the > > > same issue. > > > > > > First, when an outside call comes in to the AA I try > > > > either dial by > > > > > > name or dialing the extension. Both end up recognizing > > > > the tones, > > > > > > announce that I will be transferred, and then dead air. > > > > > Phone to be > > > > > > transferred to never rings. > > > > > > Second is a DID call to a phone and that phone tries to > > > > > transfer the > > > > > > call to another phone. Internal transfers work and > > > transfers work > > > > > when > > > > > > coming in from the copper lines using an AudioCodes MP-118 fxo > > > > > gateway. > > > > > > > > > > > > Lay of the land.... > > > > > > > > > > > > Sipx is set as 172.21.210.10 and is using 4.0.4 > > > > > > > > > > > > Cisco 7604 router has three ports, WAN, LAN, SIP. While > > > > > setting this > > > > > > up with AT&T it was my understanding that I should have an > > > > > internal IP > > > > > > on the SIP port. We had them set it as 172.21.210.9. > > > > > Seems to work > > > > > > except for this. > > > > > > > > > > > > We setup sipx to use an unmanaged gateway that points to > > > > > the public IP > > > > > > AT&T gave us to connect to. > > > > > > > > > > > > Attached is a merged trace file that I have been > > looking at in > > > > > > sipviewer. > > > > > > Just wish I knew what I was looking for in this. The two > > > > > lines that > > > > > > from a newbie perspective look like possible culprates > > > > are the "407 > > > > > > Proxy Authentication Required" and "408 Request timeout". > > > > > > > > > > > > Everything I have been reading points be back to > > REFER, but I am > > > > > stuck. > > > > > > Any pointers or thoughts? > > > > > > > > > > > > > > > > > > BTW - sipviewer seems like a great debug tool! > > > > > > > > > > > > > > > > > > Andrew > > > > > > > > > > > > > _______________________________________________ > > > > sipx-users mailing list [email protected] List > > > > Archive: http://list.sipfoundry.org/archive/sipx-users > > > > Unsubscribe: > > http://list.sipfoundry.org/mailman/listinfo/sipx-users > > > > sipXecs IP PBX -- http://www.sipfoundry.org/ > > > > > > > > > > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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