Well, the overall issue is understanding what AT&T is doing. A siptrace is meaningful. It's as if they are bypassing sipxbridge and sipxbridge manages REFER and they (AT&T) do not support it. Those functions (transfers to others, voicemail or MOH ) use REFER. AT&T should only be talking to sipxbridge, not to the phone directly. Get a siptrace.
On Tue, Feb 16, 2010 at 7:40 PM, Andrew Cotter < [email protected]> wrote: > Yes, Route is set to sipXbridge-1. > > So close but yet so far! > > Looks like an inbound call from my cell phone to my desk phone hangs up if > I put myself on hold. Same basic issue as with a transfer. > > I am going through piece by piece testing one change at a time. > > Andrew > > ------------------------------ > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Tuesday, February 16, 2010 7:31 PM > *To:* Andrew Cotter > > *Cc:* [email protected] > *Subject:* Re: [sipx-users] Problem with transfers from external calls > > I see the AT&T flex Ip is a local gateway. When you created the siptrunk, > did you choose sipxbridge as the default route for the trunk? > > On Tue, Feb 16, 2010 at 7:19 PM, Tony Graziano < > [email protected]> wrote: > >> forget the codec statement, my mind was elsewhere. >> >> >> On Tue, Feb 16, 2010 at 7:16 PM, Tony Graziano < >> [email protected]> wrote: >> >>> You might also check the codec order preference on your phones. G711ulaw >>> and G711alaw should be first. >>> >>> >>> On Tue, Feb 16, 2010 at 7:08 PM, Tony Graziano < >>> [email protected]> wrote: >>> >>>> 1. Did you make sure Internet calling was disabled? >>>> 2. When you created the siptrunk, did you use the ATT template? >>>> 3. Is AT&T behind your firewall or in front? >>>> 4. Is the address of your sipx server added as a domain alias? >>>> 5. Under Internet calling, did you ensure only your subnets are listed >>>> under Intranet? What is checked under NAT Traversal there? Is AT&T on your >>>> network as an IP or do you traverse a firewall> >>>> >>>> The fact that the call fails when dialing the voicemail user (where the >>>> refer should be held by sipXbridge, but it sounds like something is wrong >>>> in >>>> a configuration, so it helps to be sure by asking all these questions), is >>>> bothersome. It sounds more like a NAT traversal or basic config issue once >>>> the phone is removed from this. >>>> >>>> >>>> >>>> On Tue, Feb 16, 2010 at 6:51 PM, Andrew Cotter < >>>> [email protected]> wrote: >>>> >>>>> To possibly rule out the Polycom firmware/bootrom issue, I created a >>>>> phantom user and vmail box. Calling inbound to the AA and selecting the >>>>> extension gives me the same dead air issue. >>>>> >>>>> btw - I think I said this before in previous emails on the subject, but >>>>> the transfer issue is not a problem on an audiocodes MP118 fxo setup to >>>>> the >>>>> same sipx box. >>>>> >>>>> Andrew >>>>> >>>>> ------------------------------ >>>>> *From:* [email protected] [mailto: >>>>> [email protected]] *On Behalf Of *Andrew Cotter >>>>> *Sent:* Tuesday, February 16, 2010 6:47 PM >>>>> *To:* 'Tony Graziano' >>>>> *Cc:* [email protected] >>>>> >>>>> *Subject:* Re: [sipx-users] Problem with transfers from external calls >>>>> >>>>> I have enabled MOH on the sipXbridge-1 and the only parameter on >>>>> the phones I can find is "musicOnHold.uri" which is blank in two places. >>>>> I >>>>> am looking at the group the phones are in and under "Lines | Registration" >>>>> as well as "Phones | SIP". >>>>> >>>>> I added in the SBC SIP config "Public Port" to be 5080 as well. The >>>>> AT&T tech was watching traffic and she said she saw 5060 traffic after I >>>>> would try a transfer. >>>>> >>>>> So.... If I originate a call from inside to my cell phone, answer, and >>>>> then transfer (not sure about blind yet) it works with MOH playing. >>>>> >>>>> If I call in from my cell to my desk phone, answer, then try the >>>>> transfer, my cell drops off the call. >>>>> >>>>> Closer, but not 100%. Time for a trace? >>>>> >>>>> Bootrom 4.2? >>>>> >>>>> Andrew >>>>> >>>>> ------------------------------ >>>>> *From:* Tony Graziano [mailto:[email protected]] >>>>> *Sent:* Tuesday, February 16, 2010 6:19 PM >>>>> *To:* Andrew Cotter >>>>> *Cc:* [email protected]; [email protected] >>>>> *Subject:* Re: [sipx-users] Problem with transfers from external calls >>>>> >>>>> "If" it were me, I'd be using bootrom 4.2.(whatever) but I don't think >>>>> it's the bootrom.I've been wrong a couple of times. >>>>> >>>>> I would make sure MOH is enabled on sipXbridge and that the MOH field >>>>> is blanked out in the phone via sipxconfig and resend the profiles. >>>>> >>>>> If that does not work, I would do a siptrace and post it here. >>>>> >>>>> >>>>> >>>>> On Tue, Feb 16, 2010 at 6:15 PM, Andrew Cotter < >>>>> [email protected]> wrote: >>>>> >>>>>> Polycoms 430 and 550. Testing on the 550. >>>>>> >>>>>> bootrom is 4.1.4 and firmware is 3.1.3RevC split. >>>>>> >>>>>> Andrew >>>>>> >>>>>> ------------------------------ >>>>>> *From:* Tony Graziano [mailto:[email protected]] >>>>>> *Sent:* Tuesday, February 16, 2010 6:13 PM >>>>>> *To:* Andrew Cotter >>>>>> *Cc:* [email protected]; [email protected] >>>>>> >>>>>> *Subject:* Re: [sipx-users] Problem with transfers from external >>>>>> calls >>>>>> >>>>>> What phone are you using? If Polycom, what bootrom and firmware? >>>>>> >>>>>> On Tue, Feb 16, 2010 at 6:11 PM, Andrew Cotter < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> Well... Got AT&T on the phone and they made the port change. I >>>>>>> dropped the >>>>>>> unmanged gateway and can once again make calls in and out. AT&T tech >>>>>>> confirmed UDP traffic on port 5080. >>>>>>> >>>>>>> Transfers still don't work. Any thoughts? >>>>>>> >>>>>>> Andrew >>>>>>> >>>>>>> > -----Original Message----- >>>>>>> > From: Tony Graziano [mailto:[email protected]] >>>>>>> > Sent: Tuesday, February 16, 2010 4:15 PM >>>>>>> > To: [email protected]; >>>>>>> > [email protected]; [email protected] >>>>>>> > Subject: Re: [sipx-users] Problem with transfers from external >>>>>>> calls >>>>>>> > >>>>>>> > Nothing pretty. >>>>>>> > ============================ >>>>>>> > Tony Graziano, Manager >>>>>>> > Telephone: 434.984.8430 >>>>>>> > Fax: 434.984.8431 >>>>>>> > >>>>>>> > Email: [email protected] >>>>>>> > >>>>>>> > LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>> > Telephone: 434.984.8426 >>>>>>> > Fax: 434.984.8427 >>>>>>> > >>>>>>> > Helpdesk Contract Customers: >>>>>>> > http://www.myitdepartment.net/gethelp/ >>>>>>> > >>>>>>> > ----- Original Message ----- >>>>>>> > From: Andrew Cotter <[email protected]> >>>>>>> > To: 'Tony Graziano' <[email protected]>; >>>>>>> > [email protected] <[email protected]>; >>>>>>> > [email protected] <[email protected]> >>>>>>> > Sent: Tue Feb 16 16:13:19 2010 >>>>>>> > Subject: RE: [sipx-users] Problem with transfers from external >>>>>>> calls >>>>>>> > >>>>>>> > OK. My guess is they don't. AT&T is not quite like some of >>>>>>> > the other players out there. I have played with folks like >>>>>>> > flowroute, junction, etc. >>>>>>> > that have interfaces. Nothing like that I have heard or from AT&T. >>>>>>> > >>>>>>> > Any route to take if the 800 pound gorilla won't budge and >>>>>>> > has to send the calls to 5060? >>>>>>> > >>>>>>> > Andrew >>>>>>> > >>>>>>> > >>>>>>> > > -----Original Message----- >>>>>>> > > From: Tony Graziano [mailto:[email protected]] >>>>>>> > > Sent: Tuesday, February 16, 2010 4:04 PM >>>>>>> > > To: [email protected]; >>>>>>> > > [email protected]; [email protected] >>>>>>> > > Subject: Re: [sipx-users] Problem with transfers from external >>>>>>> calls >>>>>>> > > >>>>>>> > > I have no idea if they do, "MOST I >>>>>>> > > ITSP's do". >>>>>>> > > ============================ >>>>>>> > > Tony Graziano, Manager >>>>>>> > > Telephone: 434.984.8430 >>>>>>> > > Fax: 434.984.8431 >>>>>>> > > >>>>>>> > > Email: [email protected] >>>>>>> > > >>>>>>> > > LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>> > > Telephone: 434.984.8426 >>>>>>> > > Fax: 434.984.8427 >>>>>>> > > >>>>>>> > > Helpdesk Contract Customers: >>>>>>> > > http://www.myitdepartment.net/gethelp/ >>>>>>> > > >>>>>>> > > ----- Original Message ----- >>>>>>> > > From: Andrew Cotter <[email protected]> >>>>>>> > > To: 'Tony Graziano' <[email protected]>; >>>>>>> > > [email protected] <[email protected]>; >>>>>>> > > [email protected] <[email protected]> >>>>>>> > > Sent: Tue Feb 16 16:01:11 2010 >>>>>>> > > Subject: RE: [sipx-users] Problem with transfers from external >>>>>>> calls >>>>>>> > > >>>>>>> > > They have a control panel? That one is news to me. Guess my >>>>>>> > > salesperson is about to get a call! >>>>>>> > > >>>>>>> > > Andrew >>>>>>> > > >>>>>>> > > > -----Original Message----- >>>>>>> > > > From: Tony Graziano [mailto:[email protected]] >>>>>>> > > > Sent: Tuesday, February 16, 2010 1:36 PM >>>>>>> > > > To: [email protected]; >>>>>>> > > > [email protected]; [email protected] >>>>>>> > > > Subject: Re: [sipx-users] Problem with transfers from >>>>>>> > external calls >>>>>>> > > > >>>>>>> > > > Or log into their control panel and set it yourself. >>>>>>> > > > ============================ >>>>>>> > > > Tony Graziano, Manager >>>>>>> > > > Telephone: 434.984.8430 >>>>>>> > > > Fax: 434.984.8431 >>>>>>> > > > >>>>>>> > > > Email: [email protected] >>>>>>> > > > >>>>>>> > > > LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>> > > > Telephone: 434.984.8426 >>>>>>> > > > Fax: 434.984.8427 >>>>>>> > > > >>>>>>> > > > Helpdesk Contract Customers: >>>>>>> > > > http://www.myitdepartment.net/gethelp/ >>>>>>> > > > >>>>>>> > > > ----- Original Message ----- >>>>>>> > > > From: [email protected] >>>>>>> > > > <[email protected]> >>>>>>> > > > To: 'Picher, Michael' <[email protected]>; >>>>>>> > > > [email protected] <[email protected] >>>>>>> > >>>>>>> > > > Sent: Tue Feb 16 12:52:59 2010 >>>>>>> > > > Subject: Re: [sipx-users] Problem with transfers from >>>>>>> > external calls >>>>>>> > > > >>>>>>> > > > I know that 5080 is the default port for sipXbridge. To >>>>>>> > > make sure my >>>>>>> > > > calls are coming on in 5080, do I need to request that from >>>>>>> AT&T? >>>>>>> > > > >>>>>>> > > > Andrew >>>>>>> > > > >>>>>>> > > > > -----Original Message----- >>>>>>> > > > > From: Picher, Michael [mailto:[email protected]] >>>>>>> > > > > Sent: Tuesday, February 16, 2010 12:47 PM >>>>>>> > > > > To: Andrew Cotter; [email protected] >>>>>>> > > > > Subject: RE: [sipx-users] Problem with transfers from >>>>>>> > > external calls >>>>>>> > > > > >>>>>>> > > > > Make sure that Internet Calling check box is off and that >>>>>>> > > > your calls >>>>>>> > > > > are actually coming in on 5080 and not 5060. >>>>>>> > > > > >>>>>>> > > > > > -----Original Message----- >>>>>>> > > > > > From: [email protected] >>>>>>> > > [mailto:sipx-users- >>>>>>> > > > > > [email protected]] On Behalf Of Andrew Cotter >>>>>>> > > > > > Sent: Tuesday, February 16, 2010 5:04 AM >>>>>>> > > > > > To: [email protected] >>>>>>> > > > > > Subject: [sipx-users] Problem with transfers from >>>>>>> > external calls >>>>>>> > > > > > >>>>>>> > > > > > Good morning, >>>>>>> > > > > > >>>>>>> > > > > > Almost there with our system, but it appears that I have >>>>>>> > > > > one issue to >>>>>>> > > > > > resolve. AT&T finally got around to putting in their IP >>>>>>> > > > > Flex product >>>>>>> > > > > > and it works well except for transfers. >>>>>>> > > > > > >>>>>>> > > > > > The problem shows up in two places which seem like the >>>>>>> > > same issue. >>>>>>> > > > > > First, when an outside call comes in to the AA I try >>>>>>> > > > either dial by >>>>>>> > > > > > name or dialing the extension. Both end up recognizing >>>>>>> > > > the tones, >>>>>>> > > > > > announce that I will be transferred, and then dead air. >>>>>>> > > > > Phone to be >>>>>>> > > > > > transferred to never rings. >>>>>>> > > > > > Second is a DID call to a phone and that phone tries to >>>>>>> > > > > transfer the >>>>>>> > > > > > call to another phone. Internal transfers work and >>>>>>> > > transfers work >>>>>>> > > > > when >>>>>>> > > > > > coming in from the copper lines using an AudioCodes MP-118 >>>>>>> fxo >>>>>>> > > > > gateway. >>>>>>> > > > > > >>>>>>> > > > > > Lay of the land.... >>>>>>> > > > > > >>>>>>> > > > > > Sipx is set as 172.21.210.10 and is using 4.0.4 >>>>>>> > > > > > >>>>>>> > > > > > Cisco 7604 router has three ports, WAN, LAN, SIP. While >>>>>>> > > > > setting this >>>>>>> > > > > > up with AT&T it was my understanding that I should have an >>>>>>> > > > > internal IP >>>>>>> > > > > > on the SIP port. We had them set it as 172.21.210.9. >>>>>>> > > > > Seems to work >>>>>>> > > > > > except for this. >>>>>>> > > > > > >>>>>>> > > > > > We setup sipx to use an unmanaged gateway that points to >>>>>>> > > > > the public IP >>>>>>> > > > > > AT&T gave us to connect to. >>>>>>> > > > > > >>>>>>> > > > > > Attached is a merged trace file that I have been >>>>>>> > looking at in >>>>>>> > > > > > sipviewer. >>>>>>> > > > > > Just wish I knew what I was looking for in this. The two >>>>>>> > > > > lines that >>>>>>> > > > > > from a newbie perspective look like possible culprates >>>>>>> > > > are the "407 >>>>>>> > > > > > Proxy Authentication Required" and "408 Request timeout". >>>>>>> > > > > > >>>>>>> > > > > > Everything I have been reading points be back to >>>>>>> > REFER, but I am >>>>>>> > > > > stuck. >>>>>>> > > > > > Any pointers or thoughts? >>>>>>> > > > > > >>>>>>> > > > > > >>>>>>> > > > > > BTW - sipviewer seems like a great debug tool! >>>>>>> > > > > > >>>>>>> > > > > > >>>>>>> > > > > > Andrew >>>>>>> > > > > >>>>>>> > > > >>>>>>> > > > _______________________________________________ >>>>>>> > > > sipx-users mailing list [email protected] List >>>>>>> > > > Archive: http://list.sipfoundry.org/archive/sipx-users >>>>>>> > > > Unsubscribe: >>>>>>> > http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>>>>> > > > sipXecs IP PBX -- http://www.sipfoundry.org/ >>>>>>> > > > >>>>>>> > > >>>>>>> > >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> ====================== >>>>>> Tony Graziano, Manager >>>>>> Telephone: 434.984.8430 >>>>>> Fax: 434.984.8431 >>>>>> >>>>>> Email: [email protected] >>>>>> >>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> Telephone: 434.984.8426 >>>>>> Fax: 434.984.8427 >>>>>> >>>>>> Helpdesk Contract Customers: >>>>>> http://www.myitdepartment.net/gethelp/ >>>>>> >>>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>>> Because 31 Oct = 25 Dec. >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> ====================== >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: [email protected] >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>> Because 31 Oct = 25 Dec. >>>>> >>>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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