1. Did you make sure Internet calling was disabled? 2. When you created the siptrunk, did you use the ATT template? 3. Is AT&T behind your firewall or in front? 4. Is the address of your sipx server added as a domain alias? 5. Under Internet calling, did you ensure only your subnets are listed under Intranet? What is checked under NAT Traversal there? Is AT&T on your network as an IP or do you traverse a firewall>
The fact that the call fails when dialing the voicemail user (where the refer should be held by sipXbridge, but it sounds like something is wrong in a configuration, so it helps to be sure by asking all these questions), is bothersome. It sounds more like a NAT traversal or basic config issue once the phone is removed from this. On Tue, Feb 16, 2010 at 6:51 PM, Andrew Cotter < [email protected]> wrote: > To possibly rule out the Polycom firmware/bootrom issue, I created a > phantom user and vmail box. Calling inbound to the AA and selecting the > extension gives me the same dead air issue. > > btw - I think I said this before in previous emails on the subject, but the > transfer issue is not a problem on an audiocodes MP118 fxo setup to the same > sipx box. > > Andrew > > ------------------------------ > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Andrew Cotter > *Sent:* Tuesday, February 16, 2010 6:47 PM > *To:* 'Tony Graziano' > *Cc:* [email protected] > > *Subject:* Re: [sipx-users] Problem with transfers from external calls > > I have enabled MOH on the sipXbridge-1 and the only parameter on the > phones I can find is "musicOnHold.uri" which is blank in two places. I am > looking at the group the phones are in and under "Lines | Registration" as > well as "Phones | SIP". > > I added in the SBC SIP config "Public Port" to be 5080 as well. The AT&T > tech was watching traffic and she said she saw 5060 traffic after I would > try a transfer. > > So.... If I originate a call from inside to my cell phone, answer, and then > transfer (not sure about blind yet) it works with MOH playing. > > If I call in from my cell to my desk phone, answer, then try the transfer, > my cell drops off the call. > > Closer, but not 100%. Time for a trace? > > Bootrom 4.2? > > Andrew > > ------------------------------ > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Tuesday, February 16, 2010 6:19 PM > *To:* Andrew Cotter > *Cc:* [email protected]; [email protected] > *Subject:* Re: [sipx-users] Problem with transfers from external calls > > "If" it were me, I'd be using bootrom 4.2.(whatever) but I don't think it's > the bootrom.I've been wrong a couple of times. > > I would make sure MOH is enabled on sipXbridge and that the MOH field is > blanked out in the phone via sipxconfig and resend the profiles. > > If that does not work, I would do a siptrace and post it here. > > > > On Tue, Feb 16, 2010 at 6:15 PM, Andrew Cotter < > [email protected]> wrote: > >> Polycoms 430 and 550. Testing on the 550. >> >> bootrom is 4.1.4 and firmware is 3.1.3RevC split. >> >> Andrew >> >> ------------------------------ >> *From:* Tony Graziano [mailto:[email protected]] >> *Sent:* Tuesday, February 16, 2010 6:13 PM >> *To:* Andrew Cotter >> *Cc:* [email protected]; [email protected] >> >> *Subject:* Re: [sipx-users] Problem with transfers from external calls >> >> What phone are you using? If Polycom, what bootrom and firmware? >> >> On Tue, Feb 16, 2010 at 6:11 PM, Andrew Cotter < >> [email protected]> wrote: >> >>> Well... Got AT&T on the phone and they made the port change. I dropped >>> the >>> unmanged gateway and can once again make calls in and out. AT&T tech >>> confirmed UDP traffic on port 5080. >>> >>> Transfers still don't work. Any thoughts? >>> >>> Andrew >>> >>> > -----Original Message----- >>> > From: Tony Graziano [mailto:[email protected]] >>> > Sent: Tuesday, February 16, 2010 4:15 PM >>> > To: [email protected]; >>> > [email protected]; [email protected] >>> > Subject: Re: [sipx-users] Problem with transfers from external calls >>> > >>> > Nothing pretty. >>> > ============================ >>> > Tony Graziano, Manager >>> > Telephone: 434.984.8430 >>> > Fax: 434.984.8431 >>> > >>> > Email: [email protected] >>> > >>> > LAN/Telephony/Security and Control Systems Helpdesk: >>> > Telephone: 434.984.8426 >>> > Fax: 434.984.8427 >>> > >>> > Helpdesk Contract Customers: >>> > http://www.myitdepartment.net/gethelp/ >>> > >>> > ----- Original Message ----- >>> > From: Andrew Cotter <[email protected]> >>> > To: 'Tony Graziano' <[email protected]>; >>> > [email protected] <[email protected]>; >>> > [email protected] <[email protected]> >>> > Sent: Tue Feb 16 16:13:19 2010 >>> > Subject: RE: [sipx-users] Problem with transfers from external calls >>> > >>> > OK. My guess is they don't. AT&T is not quite like some of >>> > the other players out there. I have played with folks like >>> > flowroute, junction, etc. >>> > that have interfaces. Nothing like that I have heard or from AT&T. >>> > >>> > Any route to take if the 800 pound gorilla won't budge and >>> > has to send the calls to 5060? >>> > >>> > Andrew >>> > >>> > >>> > > -----Original Message----- >>> > > From: Tony Graziano [mailto:[email protected]] >>> > > Sent: Tuesday, February 16, 2010 4:04 PM >>> > > To: [email protected]; >>> > > [email protected]; [email protected] >>> > > Subject: Re: [sipx-users] Problem with transfers from external calls >>> > > >>> > > I have no idea if they do, "MOST I >>> > > ITSP's do". >>> > > ============================ >>> > > Tony Graziano, Manager >>> > > Telephone: 434.984.8430 >>> > > Fax: 434.984.8431 >>> > > >>> > > Email: [email protected] >>> > > >>> > > LAN/Telephony/Security and Control Systems Helpdesk: >>> > > Telephone: 434.984.8426 >>> > > Fax: 434.984.8427 >>> > > >>> > > Helpdesk Contract Customers: >>> > > http://www.myitdepartment.net/gethelp/ >>> > > >>> > > ----- Original Message ----- >>> > > From: Andrew Cotter <[email protected]> >>> > > To: 'Tony Graziano' <[email protected]>; >>> > > [email protected] <[email protected]>; >>> > > [email protected] <[email protected]> >>> > > Sent: Tue Feb 16 16:01:11 2010 >>> > > Subject: RE: [sipx-users] Problem with transfers from external calls >>> > > >>> > > They have a control panel? That one is news to me. Guess my >>> > > salesperson is about to get a call! >>> > > >>> > > Andrew >>> > > >>> > > > -----Original Message----- >>> > > > From: Tony Graziano [mailto:[email protected]] >>> > > > Sent: Tuesday, February 16, 2010 1:36 PM >>> > > > To: [email protected]; >>> > > > [email protected]; [email protected] >>> > > > Subject: Re: [sipx-users] Problem with transfers from >>> > external calls >>> > > > >>> > > > Or log into their control panel and set it yourself. >>> > > > ============================ >>> > > > Tony Graziano, Manager >>> > > > Telephone: 434.984.8430 >>> > > > Fax: 434.984.8431 >>> > > > >>> > > > Email: [email protected] >>> > > > >>> > > > LAN/Telephony/Security and Control Systems Helpdesk: >>> > > > Telephone: 434.984.8426 >>> > > > Fax: 434.984.8427 >>> > > > >>> > > > Helpdesk Contract Customers: >>> > > > http://www.myitdepartment.net/gethelp/ >>> > > > >>> > > > ----- Original Message ----- >>> > > > From: [email protected] >>> > > > <[email protected]> >>> > > > To: 'Picher, Michael' <[email protected]>; >>> > > > [email protected] <[email protected]> >>> > > > Sent: Tue Feb 16 12:52:59 2010 >>> > > > Subject: Re: [sipx-users] Problem with transfers from >>> > external calls >>> > > > >>> > > > I know that 5080 is the default port for sipXbridge. To >>> > > make sure my >>> > > > calls are coming on in 5080, do I need to request that from AT&T? >>> > > > >>> > > > Andrew >>> > > > >>> > > > > -----Original Message----- >>> > > > > From: Picher, Michael [mailto:[email protected]] >>> > > > > Sent: Tuesday, February 16, 2010 12:47 PM >>> > > > > To: Andrew Cotter; [email protected] >>> > > > > Subject: RE: [sipx-users] Problem with transfers from >>> > > external calls >>> > > > > >>> > > > > Make sure that Internet Calling check box is off and that >>> > > > your calls >>> > > > > are actually coming in on 5080 and not 5060. >>> > > > > >>> > > > > > -----Original Message----- >>> > > > > > From: [email protected] >>> > > [mailto:sipx-users- >>> > > > > > [email protected]] On Behalf Of Andrew Cotter >>> > > > > > Sent: Tuesday, February 16, 2010 5:04 AM >>> > > > > > To: [email protected] >>> > > > > > Subject: [sipx-users] Problem with transfers from >>> > external calls >>> > > > > > >>> > > > > > Good morning, >>> > > > > > >>> > > > > > Almost there with our system, but it appears that I have >>> > > > > one issue to >>> > > > > > resolve. AT&T finally got around to putting in their IP >>> > > > > Flex product >>> > > > > > and it works well except for transfers. >>> > > > > > >>> > > > > > The problem shows up in two places which seem like the >>> > > same issue. >>> > > > > > First, when an outside call comes in to the AA I try >>> > > > either dial by >>> > > > > > name or dialing the extension. Both end up recognizing >>> > > > the tones, >>> > > > > > announce that I will be transferred, and then dead air. >>> > > > > Phone to be >>> > > > > > transferred to never rings. >>> > > > > > Second is a DID call to a phone and that phone tries to >>> > > > > transfer the >>> > > > > > call to another phone. Internal transfers work and >>> > > transfers work >>> > > > > when >>> > > > > > coming in from the copper lines using an AudioCodes MP-118 fxo >>> > > > > gateway. >>> > > > > > >>> > > > > > Lay of the land.... >>> > > > > > >>> > > > > > Sipx is set as 172.21.210.10 and is using 4.0.4 >>> > > > > > >>> > > > > > Cisco 7604 router has three ports, WAN, LAN, SIP. While >>> > > > > setting this >>> > > > > > up with AT&T it was my understanding that I should have an >>> > > > > internal IP >>> > > > > > on the SIP port. We had them set it as 172.21.210.9. >>> > > > > Seems to work >>> > > > > > except for this. >>> > > > > > >>> > > > > > We setup sipx to use an unmanaged gateway that points to >>> > > > > the public IP >>> > > > > > AT&T gave us to connect to. >>> > > > > > >>> > > > > > Attached is a merged trace file that I have been >>> > looking at in >>> > > > > > sipviewer. >>> > > > > > Just wish I knew what I was looking for in this. The two >>> > > > > lines that >>> > > > > > from a newbie perspective look like possible culprates >>> > > > are the "407 >>> > > > > > Proxy Authentication Required" and "408 Request timeout". >>> > > > > > >>> > > > > > Everything I have been reading points be back to >>> > REFER, but I am >>> > > > > stuck. >>> > > > > > Any pointers or thoughts? >>> > > > > > >>> > > > > > >>> > > > > > BTW - sipviewer seems like a great debug tool! >>> > > > > > >>> > > > > > >>> > > > > > Andrew >>> > > > > >>> > > > >>> > > > _______________________________________________ >>> > > > sipx-users mailing list [email protected] List >>> > > > Archive: http://list.sipfoundry.org/archive/sipx-users >>> > > > Unsubscribe: >>> > http://list.sipfoundry.org/mailman/listinfo/sipx-users >>> > > > sipXecs IP PBX -- http://www.sipfoundry.org/ >>> > > > >>> > > >>> > >>> >>> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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