"If" it were me, I'd be using bootrom 4.2.(whatever) but I don't think it's the bootrom.I've been wrong a couple of times.
I would make sure MOH is enabled on sipXbridge and that the MOH field is blanked out in the phone via sipxconfig and resend the profiles. If that does not work, I would do a siptrace and post it here. On Tue, Feb 16, 2010 at 6:15 PM, Andrew Cotter < [email protected]> wrote: > Polycoms 430 and 550. Testing on the 550. > > bootrom is 4.1.4 and firmware is 3.1.3RevC split. > > Andrew > > ------------------------------ > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Tuesday, February 16, 2010 6:13 PM > *To:* Andrew Cotter > *Cc:* [email protected]; [email protected] > > *Subject:* Re: [sipx-users] Problem with transfers from external calls > > What phone are you using? If Polycom, what bootrom and firmware? > > On Tue, Feb 16, 2010 at 6:11 PM, Andrew Cotter < > [email protected]> wrote: > >> Well... Got AT&T on the phone and they made the port change. I dropped >> the >> unmanged gateway and can once again make calls in and out. AT&T tech >> confirmed UDP traffic on port 5080. >> >> Transfers still don't work. Any thoughts? >> >> Andrew >> >> > -----Original Message----- >> > From: Tony Graziano [mailto:[email protected]] >> > Sent: Tuesday, February 16, 2010 4:15 PM >> > To: [email protected]; >> > [email protected]; [email protected] >> > Subject: Re: [sipx-users] Problem with transfers from external calls >> > >> > Nothing pretty. >> > ============================ >> > Tony Graziano, Manager >> > Telephone: 434.984.8430 >> > Fax: 434.984.8431 >> > >> > Email: [email protected] >> > >> > LAN/Telephony/Security and Control Systems Helpdesk: >> > Telephone: 434.984.8426 >> > Fax: 434.984.8427 >> > >> > Helpdesk Contract Customers: >> > http://www.myitdepartment.net/gethelp/ >> > >> > ----- Original Message ----- >> > From: Andrew Cotter <[email protected]> >> > To: 'Tony Graziano' <[email protected]>; >> > [email protected] <[email protected]>; >> > [email protected] <[email protected]> >> > Sent: Tue Feb 16 16:13:19 2010 >> > Subject: RE: [sipx-users] Problem with transfers from external calls >> > >> > OK. My guess is they don't. AT&T is not quite like some of >> > the other players out there. I have played with folks like >> > flowroute, junction, etc. >> > that have interfaces. Nothing like that I have heard or from AT&T. >> > >> > Any route to take if the 800 pound gorilla won't budge and >> > has to send the calls to 5060? >> > >> > Andrew >> > >> > >> > > -----Original Message----- >> > > From: Tony Graziano [mailto:[email protected]] >> > > Sent: Tuesday, February 16, 2010 4:04 PM >> > > To: [email protected]; >> > > [email protected]; [email protected] >> > > Subject: Re: [sipx-users] Problem with transfers from external calls >> > > >> > > I have no idea if they do, "MOST I >> > > ITSP's do". >> > > ============================ >> > > Tony Graziano, Manager >> > > Telephone: 434.984.8430 >> > > Fax: 434.984.8431 >> > > >> > > Email: [email protected] >> > > >> > > LAN/Telephony/Security and Control Systems Helpdesk: >> > > Telephone: 434.984.8426 >> > > Fax: 434.984.8427 >> > > >> > > Helpdesk Contract Customers: >> > > http://www.myitdepartment.net/gethelp/ >> > > >> > > ----- Original Message ----- >> > > From: Andrew Cotter <[email protected]> >> > > To: 'Tony Graziano' <[email protected]>; >> > > [email protected] <[email protected]>; >> > > [email protected] <[email protected]> >> > > Sent: Tue Feb 16 16:01:11 2010 >> > > Subject: RE: [sipx-users] Problem with transfers from external calls >> > > >> > > They have a control panel? That one is news to me. Guess my >> > > salesperson is about to get a call! >> > > >> > > Andrew >> > > >> > > > -----Original Message----- >> > > > From: Tony Graziano [mailto:[email protected]] >> > > > Sent: Tuesday, February 16, 2010 1:36 PM >> > > > To: [email protected]; >> > > > [email protected]; [email protected] >> > > > Subject: Re: [sipx-users] Problem with transfers from >> > external calls >> > > > >> > > > Or log into their control panel and set it yourself. >> > > > ============================ >> > > > Tony Graziano, Manager >> > > > Telephone: 434.984.8430 >> > > > Fax: 434.984.8431 >> > > > >> > > > Email: [email protected] >> > > > >> > > > LAN/Telephony/Security and Control Systems Helpdesk: >> > > > Telephone: 434.984.8426 >> > > > Fax: 434.984.8427 >> > > > >> > > > Helpdesk Contract Customers: >> > > > http://www.myitdepartment.net/gethelp/ >> > > > >> > > > ----- Original Message ----- >> > > > From: [email protected] >> > > > <[email protected]> >> > > > To: 'Picher, Michael' <[email protected]>; >> > > > [email protected] <[email protected]> >> > > > Sent: Tue Feb 16 12:52:59 2010 >> > > > Subject: Re: [sipx-users] Problem with transfers from >> > external calls >> > > > >> > > > I know that 5080 is the default port for sipXbridge. To >> > > make sure my >> > > > calls are coming on in 5080, do I need to request that from AT&T? >> > > > >> > > > Andrew >> > > > >> > > > > -----Original Message----- >> > > > > From: Picher, Michael [mailto:[email protected]] >> > > > > Sent: Tuesday, February 16, 2010 12:47 PM >> > > > > To: Andrew Cotter; [email protected] >> > > > > Subject: RE: [sipx-users] Problem with transfers from >> > > external calls >> > > > > >> > > > > Make sure that Internet Calling check box is off and that >> > > > your calls >> > > > > are actually coming in on 5080 and not 5060. >> > > > > >> > > > > > -----Original Message----- >> > > > > > From: [email protected] >> > > [mailto:sipx-users- >> > > > > > [email protected]] On Behalf Of Andrew Cotter >> > > > > > Sent: Tuesday, February 16, 2010 5:04 AM >> > > > > > To: [email protected] >> > > > > > Subject: [sipx-users] Problem with transfers from >> > external calls >> > > > > > >> > > > > > Good morning, >> > > > > > >> > > > > > Almost there with our system, but it appears that I have >> > > > > one issue to >> > > > > > resolve. AT&T finally got around to putting in their IP >> > > > > Flex product >> > > > > > and it works well except for transfers. >> > > > > > >> > > > > > The problem shows up in two places which seem like the >> > > same issue. >> > > > > > First, when an outside call comes in to the AA I try >> > > > either dial by >> > > > > > name or dialing the extension. Both end up recognizing >> > > > the tones, >> > > > > > announce that I will be transferred, and then dead air. >> > > > > Phone to be >> > > > > > transferred to never rings. >> > > > > > Second is a DID call to a phone and that phone tries to >> > > > > transfer the >> > > > > > call to another phone. Internal transfers work and >> > > transfers work >> > > > > when >> > > > > > coming in from the copper lines using an AudioCodes MP-118 fxo >> > > > > gateway. >> > > > > > >> > > > > > Lay of the land.... >> > > > > > >> > > > > > Sipx is set as 172.21.210.10 and is using 4.0.4 >> > > > > > >> > > > > > Cisco 7604 router has three ports, WAN, LAN, SIP. While >> > > > > setting this >> > > > > > up with AT&T it was my understanding that I should have an >> > > > > internal IP >> > > > > > on the SIP port. We had them set it as 172.21.210.9. >> > > > > Seems to work >> > > > > > except for this. >> > > > > > >> > > > > > We setup sipx to use an unmanaged gateway that points to >> > > > > the public IP >> > > > > > AT&T gave us to connect to. >> > > > > > >> > > > > > Attached is a merged trace file that I have been >> > looking at in >> > > > > > sipviewer. >> > > > > > Just wish I knew what I was looking for in this. The two >> > > > > lines that >> > > > > > from a newbie perspective look like possible culprates >> > > > are the "407 >> > > > > > Proxy Authentication Required" and "408 Request timeout". >> > > > > > >> > > > > > Everything I have been reading points be back to >> > REFER, but I am >> > > > > stuck. >> > > > > > Any pointers or thoughts? >> > > > > > >> > > > > > >> > > > > > BTW - sipviewer seems like a great debug tool! >> > > > > > >> > > > > > >> > > > > > Andrew >> > > > > >> > > > >> > > > _______________________________________________ >> > > > sipx-users mailing list [email protected] List >> > > > Archive: http://list.sipfoundry.org/archive/sipx-users >> > > > Unsubscribe: >> > http://list.sipfoundry.org/mailman/listinfo/sipx-users >> > > > sipXecs IP PBX -- http://www.sipfoundry.org/ >> > > > >> > > >> > >> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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