You might also check the codec order preference on your phones. G711ulaw and G711alaw should be first.
On Tue, Feb 16, 2010 at 7:08 PM, Tony Graziano <[email protected] > wrote: > 1. Did you make sure Internet calling was disabled? > 2. When you created the siptrunk, did you use the ATT template? > 3. Is AT&T behind your firewall or in front? > 4. Is the address of your sipx server added as a domain alias? > 5. Under Internet calling, did you ensure only your subnets are listed > under Intranet? What is checked under NAT Traversal there? Is AT&T on your > network as an IP or do you traverse a firewall> > > The fact that the call fails when dialing the voicemail user (where the > refer should be held by sipXbridge, but it sounds like something is wrong in > a configuration, so it helps to be sure by asking all these questions), is > bothersome. It sounds more like a NAT traversal or basic config issue once > the phone is removed from this. > > > > On Tue, Feb 16, 2010 at 6:51 PM, Andrew Cotter < > [email protected]> wrote: > >> To possibly rule out the Polycom firmware/bootrom issue, I created a >> phantom user and vmail box. Calling inbound to the AA and selecting the >> extension gives me the same dead air issue. >> >> btw - I think I said this before in previous emails on the subject, but >> the transfer issue is not a problem on an audiocodes MP118 fxo setup to the >> same sipx box. >> >> Andrew >> >> ------------------------------ >> *From:* [email protected] [mailto: >> [email protected]] *On Behalf Of *Andrew Cotter >> *Sent:* Tuesday, February 16, 2010 6:47 PM >> *To:* 'Tony Graziano' >> *Cc:* [email protected] >> >> *Subject:* Re: [sipx-users] Problem with transfers from external calls >> >> I have enabled MOH on the sipXbridge-1 and the only parameter on the >> phones I can find is "musicOnHold.uri" which is blank in two places. I am >> looking at the group the phones are in and under "Lines | Registration" as >> well as "Phones | SIP". >> >> I added in the SBC SIP config "Public Port" to be 5080 as well. The AT&T >> tech was watching traffic and she said she saw 5060 traffic after I would >> try a transfer. >> >> So.... If I originate a call from inside to my cell phone, answer, and >> then transfer (not sure about blind yet) it works with MOH playing. >> >> If I call in from my cell to my desk phone, answer, then try the transfer, >> my cell drops off the call. >> >> Closer, but not 100%. Time for a trace? >> >> Bootrom 4.2? >> >> Andrew >> >> ------------------------------ >> *From:* Tony Graziano [mailto:[email protected]] >> *Sent:* Tuesday, February 16, 2010 6:19 PM >> *To:* Andrew Cotter >> *Cc:* [email protected]; [email protected] >> *Subject:* Re: [sipx-users] Problem with transfers from external calls >> >> "If" it were me, I'd be using bootrom 4.2.(whatever) but I don't think >> it's the bootrom.I've been wrong a couple of times. >> >> I would make sure MOH is enabled on sipXbridge and that the MOH field is >> blanked out in the phone via sipxconfig and resend the profiles. >> >> If that does not work, I would do a siptrace and post it here. >> >> >> >> On Tue, Feb 16, 2010 at 6:15 PM, Andrew Cotter < >> [email protected]> wrote: >> >>> Polycoms 430 and 550. Testing on the 550. >>> >>> bootrom is 4.1.4 and firmware is 3.1.3RevC split. >>> >>> Andrew >>> >>> ------------------------------ >>> *From:* Tony Graziano [mailto:[email protected]] >>> *Sent:* Tuesday, February 16, 2010 6:13 PM >>> *To:* Andrew Cotter >>> *Cc:* [email protected]; [email protected] >>> >>> *Subject:* Re: [sipx-users] Problem with transfers from external calls >>> >>> What phone are you using? If Polycom, what bootrom and firmware? >>> >>> On Tue, Feb 16, 2010 at 6:11 PM, Andrew Cotter < >>> [email protected]> wrote: >>> >>>> Well... Got AT&T on the phone and they made the port change. I dropped >>>> the >>>> unmanged gateway and can once again make calls in and out. AT&T tech >>>> confirmed UDP traffic on port 5080. >>>> >>>> Transfers still don't work. Any thoughts? >>>> >>>> Andrew >>>> >>>> > -----Original Message----- >>>> > From: Tony Graziano [mailto:[email protected]] >>>> > Sent: Tuesday, February 16, 2010 4:15 PM >>>> > To: [email protected]; >>>> > [email protected]; [email protected] >>>> > Subject: Re: [sipx-users] Problem with transfers from external calls >>>> > >>>> > Nothing pretty. >>>> > ============================ >>>> > Tony Graziano, Manager >>>> > Telephone: 434.984.8430 >>>> > Fax: 434.984.8431 >>>> > >>>> > Email: [email protected] >>>> > >>>> > LAN/Telephony/Security and Control Systems Helpdesk: >>>> > Telephone: 434.984.8426 >>>> > Fax: 434.984.8427 >>>> > >>>> > Helpdesk Contract Customers: >>>> > http://www.myitdepartment.net/gethelp/ >>>> > >>>> > ----- Original Message ----- >>>> > From: Andrew Cotter <[email protected]> >>>> > To: 'Tony Graziano' <[email protected]>; >>>> > [email protected] <[email protected]>; >>>> > [email protected] <[email protected]> >>>> > Sent: Tue Feb 16 16:13:19 2010 >>>> > Subject: RE: [sipx-users] Problem with transfers from external calls >>>> > >>>> > OK. My guess is they don't. AT&T is not quite like some of >>>> > the other players out there. I have played with folks like >>>> > flowroute, junction, etc. >>>> > that have interfaces. Nothing like that I have heard or from AT&T. >>>> > >>>> > Any route to take if the 800 pound gorilla won't budge and >>>> > has to send the calls to 5060? >>>> > >>>> > Andrew >>>> > >>>> > >>>> > > -----Original Message----- >>>> > > From: Tony Graziano [mailto:[email protected]] >>>> > > Sent: Tuesday, February 16, 2010 4:04 PM >>>> > > To: [email protected]; >>>> > > [email protected]; [email protected] >>>> > > Subject: Re: [sipx-users] Problem with transfers from external calls >>>> > > >>>> > > I have no idea if they do, "MOST I >>>> > > ITSP's do". >>>> > > ============================ >>>> > > Tony Graziano, Manager >>>> > > Telephone: 434.984.8430 >>>> > > Fax: 434.984.8431 >>>> > > >>>> > > Email: [email protected] >>>> > > >>>> > > LAN/Telephony/Security and Control Systems Helpdesk: >>>> > > Telephone: 434.984.8426 >>>> > > Fax: 434.984.8427 >>>> > > >>>> > > Helpdesk Contract Customers: >>>> > > http://www.myitdepartment.net/gethelp/ >>>> > > >>>> > > ----- Original Message ----- >>>> > > From: Andrew Cotter <[email protected]> >>>> > > To: 'Tony Graziano' <[email protected]>; >>>> > > [email protected] <[email protected]>; >>>> > > [email protected] <[email protected]> >>>> > > Sent: Tue Feb 16 16:01:11 2010 >>>> > > Subject: RE: [sipx-users] Problem with transfers from external calls >>>> > > >>>> > > They have a control panel? That one is news to me. Guess my >>>> > > salesperson is about to get a call! >>>> > > >>>> > > Andrew >>>> > > >>>> > > > -----Original Message----- >>>> > > > From: Tony Graziano [mailto:[email protected]] >>>> > > > Sent: Tuesday, February 16, 2010 1:36 PM >>>> > > > To: [email protected]; >>>> > > > [email protected]; [email protected] >>>> > > > Subject: Re: [sipx-users] Problem with transfers from >>>> > external calls >>>> > > > >>>> > > > Or log into their control panel and set it yourself. >>>> > > > ============================ >>>> > > > Tony Graziano, Manager >>>> > > > Telephone: 434.984.8430 >>>> > > > Fax: 434.984.8431 >>>> > > > >>>> > > > Email: [email protected] >>>> > > > >>>> > > > LAN/Telephony/Security and Control Systems Helpdesk: >>>> > > > Telephone: 434.984.8426 >>>> > > > Fax: 434.984.8427 >>>> > > > >>>> > > > Helpdesk Contract Customers: >>>> > > > http://www.myitdepartment.net/gethelp/ >>>> > > > >>>> > > > ----- Original Message ----- >>>> > > > From: [email protected] >>>> > > > <[email protected]> >>>> > > > To: 'Picher, Michael' <[email protected]>; >>>> > > > [email protected] <[email protected]> >>>> > > > Sent: Tue Feb 16 12:52:59 2010 >>>> > > > Subject: Re: [sipx-users] Problem with transfers from >>>> > external calls >>>> > > > >>>> > > > I know that 5080 is the default port for sipXbridge. To >>>> > > make sure my >>>> > > > calls are coming on in 5080, do I need to request that from AT&T? >>>> > > > >>>> > > > Andrew >>>> > > > >>>> > > > > -----Original Message----- >>>> > > > > From: Picher, Michael [mailto:[email protected]] >>>> > > > > Sent: Tuesday, February 16, 2010 12:47 PM >>>> > > > > To: Andrew Cotter; [email protected] >>>> > > > > Subject: RE: [sipx-users] Problem with transfers from >>>> > > external calls >>>> > > > > >>>> > > > > Make sure that Internet Calling check box is off and that >>>> > > > your calls >>>> > > > > are actually coming in on 5080 and not 5060. >>>> > > > > >>>> > > > > > -----Original Message----- >>>> > > > > > From: [email protected] >>>> > > [mailto:sipx-users- >>>> > > > > > [email protected]] On Behalf Of Andrew Cotter >>>> > > > > > Sent: Tuesday, February 16, 2010 5:04 AM >>>> > > > > > To: [email protected] >>>> > > > > > Subject: [sipx-users] Problem with transfers from >>>> > external calls >>>> > > > > > >>>> > > > > > Good morning, >>>> > > > > > >>>> > > > > > Almost there with our system, but it appears that I have >>>> > > > > one issue to >>>> > > > > > resolve. AT&T finally got around to putting in their IP >>>> > > > > Flex product >>>> > > > > > and it works well except for transfers. >>>> > > > > > >>>> > > > > > The problem shows up in two places which seem like the >>>> > > same issue. >>>> > > > > > First, when an outside call comes in to the AA I try >>>> > > > either dial by >>>> > > > > > name or dialing the extension. Both end up recognizing >>>> > > > the tones, >>>> > > > > > announce that I will be transferred, and then dead air. >>>> > > > > Phone to be >>>> > > > > > transferred to never rings. >>>> > > > > > Second is a DID call to a phone and that phone tries to >>>> > > > > transfer the >>>> > > > > > call to another phone. Internal transfers work and >>>> > > transfers work >>>> > > > > when >>>> > > > > > coming in from the copper lines using an AudioCodes MP-118 fxo >>>> > > > > gateway. >>>> > > > > > >>>> > > > > > Lay of the land.... >>>> > > > > > >>>> > > > > > Sipx is set as 172.21.210.10 and is using 4.0.4 >>>> > > > > > >>>> > > > > > Cisco 7604 router has three ports, WAN, LAN, SIP. While >>>> > > > > setting this >>>> > > > > > up with AT&T it was my understanding that I should have an >>>> > > > > internal IP >>>> > > > > > on the SIP port. We had them set it as 172.21.210.9. >>>> > > > > Seems to work >>>> > > > > > except for this. >>>> > > > > > >>>> > > > > > We setup sipx to use an unmanaged gateway that points to >>>> > > > > the public IP >>>> > > > > > AT&T gave us to connect to. >>>> > > > > > >>>> > > > > > Attached is a merged trace file that I have been >>>> > looking at in >>>> > > > > > sipviewer. >>>> > > > > > Just wish I knew what I was looking for in this. The two >>>> > > > > lines that >>>> > > > > > from a newbie perspective look like possible culprates >>>> > > > are the "407 >>>> > > > > > Proxy Authentication Required" and "408 Request timeout". >>>> > > > > > >>>> > > > > > Everything I have been reading points be back to >>>> > REFER, but I am >>>> > > > > stuck. >>>> > > > > > Any pointers or thoughts? >>>> > > > > > >>>> > > > > > >>>> > > > > > BTW - sipviewer seems like a great debug tool! >>>> > > > > > >>>> > > > > > >>>> > > > > > Andrew >>>> > > > > >>>> > > > >>>> > > > _______________________________________________ >>>> > > > sipx-users mailing list [email protected] List >>>> > > > Archive: http://list.sipfoundry.org/archive/sipx-users >>>> > > > Unsubscribe: >>>> > http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> > > > sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> > > > >>>> > > >>>> > >>>> >>>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
