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 From looking at this thread I believe that the issue was
not fix, correct??

 I'm having the exact same issue, also, another issue that I
believe is related to this one is that the ACD can't call
the Cisco phones either.

 I tried many different things in the past and was
unsuccessful on both count but did see some similar things
between the Polycom/ACD and the Cisco phones.

Can someone tells me what do they need to troubleshoot this
further and possible find a solution??

 I know one of the first things would be a trace/packet
capture from a polycom phone calling a cisco phone and vice
versa, is a Wireshark one ok??

 Let me know, I really would like to figure this out.

 Thanks,
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