Sincerely, I think you have a DB issue. This:
delete from phone_group where phone_id = 12; delete from line where line_id = 15; delete from phone where phone_id = 12; And this: org.sipfoundry.sipxconfig.phone.polycom.PolycomPhone incompatible with org.sipfoundry.sipxconfig.phone.cisco.CiscoPhone Tells me that a table is hosed. This is unusual in that version. If you have a backup from when it was not hosed, you might consider that as your way out of this mess. Additionally, do not attempt to upgrade it, I don't think it would be a good idea. You might do an export of users/phones that are still there, since they will import into a new system, but there are a few things you'd have to recreate manually so you need to make sure you get everything. To prove my point, in a few days time you will find if your table is indeed corrupt or broken, that you will not be able to make subtle changes (like the description) of any phone or add/delete a line from a phone, etc. to the point where nothing can be done with phones at all. I've been through this a few times with 4.2, but never with 4.0. Had any abrupt power or related issues that would cause a systems problem? Were you in sipxconfig doing something that seemed to take forever and pulled a "Tony" and restarted services because you were impatient? (that would do it too, as I learned if done at the wrong moment). At least even if it is a rebuild, it's not impossible to recover from. Just some time. On Fri, Jun 11, 2010 at 5:21 PM, Tony Graziano <[email protected]> wrote: > OK, I see it is from the sipxconfig.log. While there are a lot of > similarities, don't necessarily interchange the term SCS500 and > sipxecs. They use different version number and there are subtle > differences, which are changing daily. > > On Fri, Jun 11, 2010 at 5:19 PM, Tony Graziano > <[email protected]> wrote: >> Your sipxconfig.log is where you saw these errors? >> >> You are using IE or Firefox for your sipxconfig session? Chrome and >> others may not work properly. >> >> Do you have a recent backup? >> >> Can you create a "fake" phone of the same make/model? No line needs to be >> added. >> >> On Fri, Jun 11, 2010 at 4:57 PM, Thomas Packert <[email protected]> >> wrote: >>> We are on version 4.0.4 (specifically 4.0.4-017289 2009-11-19) >>> >>> It has not been upgraded recently, it is a recent install on this version. >>> >>> >>> -----Original Message----- >>> From: Tony Graziano [mailto:[email protected]] >>> Sent: Friday, June 11, 2010 3:32 PM >>> To: Thomas Packert >>> Cc: Josh Patten; [email protected] >>> Subject: Re: [sipx-users] Need the community's help with a error - Unable >>> to read OGNL expression >>> >>> I have seen this before on systems upgraded from 4.0.4 to 4.2, it >>> related to users, but the error was similar. Out of order data, >>> meaning a corrupt database. >>> >>> Your messages: >>> >>> delete from phone_group where phone_id = 12; >>> delete from line where line_id = 15; >>> delete from phone where phone_id = 12; >>> >>> Make me believe this is the case. Was the system upgraded? >>> >>> On Fri, Jun 11, 2010 at 3:11 PM, Thomas Packert <[email protected]> >>> wrote: >>>> All, Thanks for all the ideas and suggestions. >>>> >>>> 1 - The FTP server is running the Cisco 7960 phones can reboot just >>> fine, >>>> and I see the DHCPDISCOVER, DHCPOFFER and TFT request perfectly. >>>> >>>> Jun 11 15:00:43 phonesystem in.tftpd[2083]: RRQ from 10.123.1.215 >>> filename >>>> SIP001B0C183702.cnf >>>> Jun 11 15:01:15 phonesystem in.tftpd[2095]: RRQ from 10.123.1.215 >>> filename >>>> SIP001B0C183702.cnf >>>> Jun 11 15:01:25 phonesystem dhcpd: DHCPDISCOVER from 00:04:f2:26:27:9f >>> via >>>> eth0 >>>> Jun 11 15:01:26 phonesystem dhcpd: DHCPOFFER on 10.123.1.247 to >>>> 00:04:f2:26:27:9f via eth0 >>>> Jun 11 15:01:46 phonesystem in.tftpd[2099]: RRQ from 10.123.1.215 >>> filename >>>> SIP001B0C183702.cnf >>>> Jun 11 15:02:17 phonesystem in.tftpd[2100]: RRQ from 10.123.1.215 >>> filename >>>> SIP001B0C183702.cnf >>>> Jun 11 15:02:28 phonesystem dhcpd: DHCPDISCOVER from 00:04:f2:26:27:9f >>> via >>>> eth0 >>>> Jun 11 15:02:29 phonesystem dhcpd: DHCPOFFER on 10.123.1.247 to >>>> 00:04:f2:26:27:9f via eth0 >>>> Jun 11 15:02:48 phonesystem in.tftpd[2104]: RRQ from 10.123.1.215 >>> filename >>>> SIP001B0C183702.cnf >>>> Jun 11 15:02:49 phonesystem snmpd[2632]: Connection from UDP: >>>> [10.123.1.1]:46545 >>>> >>>> 2 - I deleted one of the Polycom 550s manually from the database and >>> tried >>>> to re-add the phone, as soon as I click on the Polycom 550 to add it, >>> the >>>> same error " An internal error has occurred. Click here to continue. " >>>> and it logs me off, then log file shows the error >>>> >>>> Caused by: org.apache.hivemind.ApplicationRuntimeException: Unable to >>> read >>>> OGNL expression '<parsed OGNL expression>' of >>>> $phonelabel_...@f3fb404a[phone/NewPhone/$phone$PhoneLabel]: >>>> org.sipfoundry.sipxconfig.phone.polycom.PolycomPhone incompatible with >>>> org.sipfoundry.sipxconfig.phone.cisco.CiscoPhone >>>> [context:/WEB-INF/phone/NewPhone.html, line 5] >>>> at >>>> >>> org.apache.tapestry.services.impl.ExpressionEvaluatorImpl.read(ExpressionE >>>> valuatorImpl.java:145) >>>> at >>>> >>> $ExpressionEvaluator_129136fd0c2.read($ExpressionEvaluator_129136fd0c2.jav >>>> a) >>>> at >>>> >>> org.apache.tapestry.binding.ExpressionBinding.resolveExpression(Expression >>>> Binding.java:139) >>>> at >>>> >>> org.apache.tapestry.binding.ExpressionBinding.getObject(ExpressionBinding. >>>> java) >>>> ... 74 more >>>> Caused by: java.lang.ClassCastException: >>>> org.sipfoundry.sipxconfig.phone.polycom.PolycomPhone incompatible with >>>> org.sipfoundry.sipxconfig.phone.cisco.CiscoPhone >>>> at $ASTChain_129136fd2aa.get($ASTChain_129136fd2aa.java) >>>> at >>>> >>> org.apache.tapestry.services.impl.ExpressionEvaluatorImpl.read(ExpressionE >>>> valuatorImpl.java:141) >>>> >>>> delete from phone_group where phone_id = 12; >>>> delete from line where line_id = 15; >>>> delete from phone where phone_id = 12; >>>> >>>> 3 - The device would not discover either. >>>> >>>> Tom >>>> >>>> -----Original Message----- >>>> From: Josh Patten [mailto:[email protected]] >>>> Sent: Friday, June 11, 2010 12:57 PM >>>> To: [email protected] >>>> Subject: Re: [sipx-users] Need the community's help with a error - >>> Unable >>>> to read OGNL expression >>>> >>>> Or the FTP server isn't running >>>> >>>> Josh Patten >>>> Assistant Network Administrator >>>> Brazos County IT Dept. >>>> (979) 361-4676 >>>> >>>> >>>> On 6/11/2010 11:55 AM, Tony Graziano wrote: >>>>> If the phone isn't booting it can't be discovered. It likely can't boot >>>>> because its being offered incompatible bootrom/firmware. >>>>> ============================ >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: [email protected] >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> ----- Original Message ----- >>>>> From: [email protected] >>>>> <[email protected]> >>>>> To: Thomas Packert<[email protected]> >>>>> Cc: [email protected]<[email protected]> >>>>> Sent: Fri Jun 11 12:51:46 2010 >>>>> Subject: Re: [sipx-users] Need the community's help with a error - >>>>> Unable toreadOGNL expression >>>>> >>>>> On Fri, Jun 11, 2010 at 11:40 AM, Thomas Packert >>>>> <[email protected]>wrote: >>>>> >>>>> >>>>>> We have a new Nortel SCS500 system and have an error with the Polycom >>>>>> Phones. If they reboot they will not come back up. We have 9 Polycom >>>> 550 >>>>>> phones. The Cisco 7960s boot up fine and are working perfectly. It >>> is >>>>>> just >>>>>> the 9 Polycom 550s. They used to work, but when I added speed dial >>>>>> entries >>>>>> and pushed profiles, something broke last Wednesday. >>>>>> >>>>>> >>>>>> >>>>>> >>>>> Have you tried defaulting one of the phones? I would also delete one >>> of >>>> the >>>>> phones and let it re-discover it. >>>>> _______________________________________________ >>>>> sipx-users mailing list [email protected] >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>>> >>>> >>>> >>>> The information contained in this e-mail is strictly confidential and >>> for the intended use of the addressee only as it may contain information >>> that is privileged and confidential. Any disclosure, use or copying of >>> the information by anyone other than the intended recipient is prohibited. >>> If you have received this message in error, please notify the sender >>> immediately by return e-mail and delete the message and any attachments >>> from your system. >>>> >>>> 2009 CareCloudSM Intellectual Property. All rights reserved. CareCloud >>> and the CareCloud logo are trademarks of CareCloud Corporation. >>>> _______________________________________________ >>>> sipx-users mailing list [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: [email protected] >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: [email protected] >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> The information contained in this e-mail is strictly confidential and for >>> the intended use of the addressee only as it may contain information that >>> is privileged and confidential. Any disclosure, use or copying of the >>> information by anyone other than the intended recipient is prohibited. If >>> you have received this message in error, please notify the sender >>> immediately by return e-mail and delete the message and any attachments >>> from your system. >>> >>> 2009 CareCloudSM Intellectual Property. All rights reserved. CareCloud >>> and the CareCloud logo are trademarks of CareCloud Corporation. >>> >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
