Are you trying to use the combined version of the firmware? If so, try
using the split.
Josh Patten
Assistant Network Administrator
Brazos County IT Dept.
(979) 361-4676
On 7/21/2010 2:31 PM, McIlvin, Don wrote:
Sorry for the delayed response.. I did not do anything manually in
/tfptroot other than see what files were there (ls --al) and read the
readme to see what version was there. I strictly used the web
Sipconfigure 4.2 interface.
Tony,
By not being able to duplicating this are you saying.. I should be
able to have two entries listed on the Device files page with loaded
zip files in each for Polycom phones with different versions of the
firmware?
Regards,
Don
*From:* Tony Graziano [mailto:[email protected]]
*Sent:* Friday, July 16, 2010 12:21 PM
*To:* McIlvin, Don
*Cc:* Douglas Hubler; [email protected]
*Subject:* Re: [sipx-users] "Internal Error" trying to activate in
Device files 3.1.3revC for Polycom phones
I have not been able to duplicate this.
At any time did you touch or manually put any files in tftproot?
Before you deleted the files did you verify they had the proper
ownership and permissions? I've seen this type of behavior when people
either uploaded or unzipped files in there manually, so I have to ask.
On Fri, Jul 16, 2010 at 11:38 AM, McIlvin, Don
<[email protected] <mailto:[email protected]>>
wrote:
Douglas,
Tony G identified http://track.sipfoundry.org/browse/XX-6856
While the same error, the discussion on the conditions causing it (in
the above) are a bit different.
Regards,
Don McIlvin
Telecom Department
Realogy/NRT/Coldwell Banker
52 Second Ave. (3rd Floor)
Waltham, MA 02451
Office 781-684-5669
-----Original Message-----
From: Douglas Hubler [mailto:[email protected] <mailto:[email protected]>]
Sent: Wednesday, July 14, 2010 8:04 PM
To: McIlvin, Don
Cc: [email protected] <mailto:[email protected]>
Subject: Re: [sipx-users] "Internal Error" trying to activate in Device
files 3.1.3revC for Polycom phones
On Wed, Jul 14, 2010 at 4:43 PM, McIlvin, Don
<[email protected] <mailto:[email protected]>>
wrote:
> The error occurred on both the "device file" page and "upload" page
> after clicking <activate>.. "An internal error has occurred. Click
> (here) to continue". The (here) brought me to the SipXecs config 4.2
> login page. All the other device file sets where deactivated at the
> time. Only by deleting list entries so only one Polycom remained,
would
> it successfully activate.
it also sounded like you had an internal error, you might want to check
/var/log/sipxpbx/sipxconfig.log
and post the error message.
> Is there an XX-nnnn entry to fix this? I sure would like very much to
> vote for it :).
>
> Making it easier to manage and apply different versions or
combinations
> of boot and SIP sw for varied phone models would be rather helpful.
I couldn't believe there wasn't one so i created it
http://track.sipfoundry.org/browse/XX-8651
it's been talked about quite a while. if there was one , i couldn't
find it.
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--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected]
<mailto:[email protected]>
Fax: 434.984.8431
Email: [email protected] <mailto:[email protected]>
LAN/Telephony/Security and Control Systems Helpdesk:
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sip: [email protected]
<mailto:[email protected]>
Fax: 434.984.8427
Helpdesk Contract Customers:
http://www.myitdepartment.net/gethelp/
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