Heather
Going back to the beginning of this thread. It's not a bad looking phone, but I assume you did not select them based on a beauty contest. I would put them into the category of 'closed' phones, meaning that they are really not made with the intent to work on other systems than Avaya's. On the Nortel side the 11xx improved quite a bit, especially with firmware 3.x, but then an upgrade to firmware 3.x requires a new license. There are always surprises. The biggest issue for us supporting these phones has been that we have no ability to open a ticket with Avaya to get things fixed. Therefore, taking all this and including support cost into account, new phones might not be that bad an option. --martin From: [email protected] [mailto:[email protected]] On Behalf Of Heather L. Sanders Sent: Wednesday, August 25, 2010 12:10 PM To: [email protected] Subject: [sipx-users] From Header Info Incomplete on Unmanaged Phones My organization requires that we use the Avaya 9640 handsets for our SIP phone implementation. So far, I have not had many issues with this deployment. However, I am stuck on an issue with these phones because they are 'unmanaged'. If you examine the attached pcaps, you will see where the problem lies. In the 'topolycom' pcap, the phonecall is from the avaya 9640 handset. In frame 9, you can see that the caller's name information is missing. In the 'toavaya' pcap, the phonecall is from a polycom 670 handset. In frame 9, you can see that the caller's name information is present. I know that this is not an Avaya 9640 issue, because I can also reproduce the issue with the Adore sip phone client on my iPhone, and the X-Lite soft phone client on my windows pc. It is an unmanaged phone issue. I tried to explore adding support for the phones in sipX. I found this page: http://sipx-wiki.calivia.com/index.php/Adding_support_for_managed_phones ... However, the links to download the code are all broken, thus making it difficult for me to add the support.... -Or- Is there a much simpler way for me to get complete from header information to be passed on unmanaged phones? -- _____ Heather L. Sanders Linux Systems Administrator Saginaw Valley State University 7400 Bay Road 374 Wickes Hall University Center, MI 48710 Office: (989) 964-2156 Mobile: (989) 326-3300 Email: [email protected]
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