I would do a siptrace and see if the call is being PRACK'd or not. Is this a HA system?
On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet) < [email protected]> wrote: > On 5/17/2011 11:56 AM, Douglas Hubler wrote: > > On Tue, May 17, 2011 at 12:51 PM, Matthew Kitchin (usenet/public) > > <[email protected]> wrote: > >> Sorry. We switched from auto attendant to user at ext 10 handling most > calls. That is when the problems began. 7 to 8 calls per day now are unable > to be answered, and 50% of pages are unsuccessful. > > focusing on problem #1 first: Did you find anything in the logs, in > > particular sipxpark log? > Ok. This problem. "About 7-8 times a day when the main line rings, I go > to answer it and no one is there, but on the LED screen the first button > says “answer”. You cannot pick up the call at all and the caller hangs > up and calls back." > This is the user not being able to answer the original inbound call at > all. Are you saying evidence of this issue should be in sipxpark log? > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.326.5325 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net <http://support.myitdepartment.net>Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
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