On 5/17/2011 12:15 PM, Douglas Hubler wrote: > On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet) > <[email protected]> wrote: >> Ok. This problem. "About 7-8 times a day when the main line rings, I go >> to answer it and no one is there, but on the LED screen the first button >> says “answer”. You cannot pick up the call at all and the caller hangs >> up and calls back." >> This is the user not being able to answer the original inbound call at >> all. Are you saying evidence of this issue should be in sipxpark log? > In short, 7 to 8 calls a day from your ITSP are dead. What happens > for successful calls i would say is irrelevant, wouldn't you? > They ring, but she cannot answer them. She physically answers the phone, but the 'answer' option is still there on the handset. > "You cannot pick up the call at all" > So the buttons on the polycom buttons appear to not be responding? > Phone continues to ring but user w/extension 10 smashes on the polycom > phone buttons in vain? She picks up the phone, and the call doesn't answer. She presses answer on the handset, and it does not actually answer. We are sending a replacement Polycom 550 overnight today. > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/
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