On 5/17/2011 12:13 PM, Tony Graziano wrote:
I would do a siptrace and see if the call is being PRACK'd or not. Is
this a HA system?
I will try next time she gets me some details on a failed call. It is
not HA. Plain vanilla setup.
On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet)
<[email protected] <mailto:[email protected]>> wrote:
On 5/17/2011 11:56 AM, Douglas Hubler wrote:
> On Tue, May 17, 2011 at 12:51 PM, Matthew Kitchin (usenet/public)
> <[email protected] <mailto:[email protected]>>
wrote:
>> Sorry. We switched from auto attendant to user at ext 10
handling most calls. That is when the problems began. 7 to 8 calls
per day now are unable to be answered, and 50% of pages are
unsuccessful.
> focusing on problem #1 first: Did you find anything in the logs, in
> particular sipxpark log?
Ok. This problem. "About 7-8 times a day when the main line rings,
I go
to answer it and no one is there, but on the LED screen the first
button
says “answer”. You cannot pick up the call at all and the caller hangs
up and calls back."
This is the user not being able to answer the original inbound call at
all. Are you saying evidence of this issue should be in sipxpark log?
_______________________________________________
sipx-users mailing list
[email protected] <mailto:[email protected]>
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected]
<mailto:[email protected]>
Fax: 434.326.5325
Email: [email protected] <mailto:[email protected]>
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected]
<mailto:[email protected]>
Helpdesk Contract Customers:
http://support.myitdepartment.net
Blog:
http://blog.myitdepartment.net
Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
_______________________________________________
sipx-users mailing list
[email protected]
List Archive: http://list.sipfoundry.org/archive/sipx-users/
_______________________________________________
sipx-users mailing list
[email protected]
List Archive: http://list.sipfoundry.org/archive/sipx-users/
