Yea, but i think he's going to need to get to the audiocodes layer to see the dtmf tones...
On Tue, Nov 15, 2011 at 12:59 PM, Todd Hodgen <[email protected]> wrote: > On the wiki, find the article on the use of Sipviewer. There are log > files that you can get that shows every step of the call, and you can view > them with sipviewer in a graphical display to show you what the call has > done, errors associated with it, etc.**** > > ** ** > > You can look at the log entries as they happen as well with Tail if I > remember correctly. There are plenty of troubleshooting tips on the wiki. > **** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Mark Wood > *Sent:* Tuesday, November 15, 2011 8:53 AM > > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > No, the inbound caller knows the extension they want and dials it > directly. Is there a log somewhere that would supply the line by line > detail of a call, or even a command line real time display like we use in > Asterisk for troubleshooting?**** > > ** ** > > *Thanks,* > > *Mark W. Wood* > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]* > > www.redphonetech.com**** > > ** ** > > ** ** > > * * > > ** ** > > *From:* Todd Hodgen [mailto:[email protected]] > *Sent:* Monday, November 14, 2011 10:40 PM > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > Is this happening on the dial by name directory option? I’ve found that > if you dial more than three characters, sometimes you get a menu of users > and end up pressing one of the options for one of the users in that list. > TO resolve this, I have updated the recording to say please enter the first > THREE characters of the First or Last name – problem goes away for these > circumstances**** > > ** ** > > *From:* [email protected] > [mailto:[email protected]] *On Behalf Of *Mark Wood > *Sent:* Monday, November 14, 2011 5:21 PM > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > I upgraded the system and Media Pack and I thought this was resolved; > however the customer let me know today that they still experience it > intermittently. We also checked all the POTS lines for proper voltage and > current levels. I can’t duplicate reliably unless I deliberately misdial. > On occasion I experience this on our in house system, but mostly with a > cell connection and I am able to recover with no problems. We are scheduled > out again this week to monitor the Audiocodes and pull the logs for review. > The problem has expanded to include direct dialed extensions, mostly just > one though(211, she’s the most vocal………)**** > > ** ** > > *Thanks,* > > *Mark W. Wood* > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]* > > www.redphonetech.com**** > > ** ** > > ** ** > > * * > > ** ** > > *From:* Mark Wood [mailto:[email protected]] > *Sent:* Tuesday, October 18, 2011 2:12 PM > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > Thanks Tony. They are scheduled for an upgrade the end of the week. I’m > sure they were only updated at the time of installation (6 months ago). ** > ** > > ** ** > > *Thanks,* > > *Mark W. Wood* > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]* > > www.redphonetech.com**** > > ** ** > > ** ** > > * * > > ** ** > > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Tuesday, October 18, 2011 2:07 PM > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > you need to see what the audiocodes says was pressed. at the same time, > 4.2 should be updated to 4.4 before jumping to too many conclusions. you > didn't mention if 4.2 was fully updated to its last iteration. a iptrace > would be most meaningful.**** > > On Tue, Oct 18, 2011 at 4:35 PM, Mark Wood <[email protected]> > wrote:**** > > I have an end user system (4.2) with and Audiocodes MP-118 gateway > connected to the PSTN. On rare occasions an inbound caller will press an > IVR option and get an invalid extension response. Of course when I test it, > it works fine. On the rare occasion that I get it to fail, it seems there > is no recovery. I have to call back in.**** > > **** > > *Thanks,***** > > *Mark W. Wood***** > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]***** > > www.redphonetech.com**** > > **** > > **** > > * ***** > > **** > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > > > **** > > ** ** > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Contract Customers: > http://support.myitdepartment.net**** > > ** ** > > Blog:**** > > http://blog.myitdepartment.net**** > > ** ** > > Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4*** > * > > ** ** > > Ask about our Internet Fax services!**** > > ** ** > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square**** Suite 201**** Andover, MA. 01810 O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> www.ezuce.com
<<image001.png>>
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
