Put Voicemail and Auto Attendant and Media Services logging levels to DEBUG, restart those services, and send a fax. Look at the sipXivr.log and see what it shows about the call.
On Sat, Jan 21, 2012 at 10:44 AM, Tony Graziano <[email protected]> wrote: > mine shows the tiff file in /tmp while the fax comes in. As soon as it > disconnects, it is gone from /tmp and shows up as pdf in my email. > > On Sat, Jan 21, 2012 at 10:41 AM, Tony Graziano > <[email protected]> wrote: >> there are essentially two files that would control this. >> >> /usr/share/java/sipXecs/sipXivrsipxivr.jar >> -rwxr-xr-x 1 sipxchange sipxchange 246284 Jan 12 06:43 sipXivr.jar >> >> /usr/bin/sipxivr.sh >> -rwxr-xr-x 1 sipxchange sipxchange 2949 Jan 12 06:43 sipxivr.sh >> >> please confirm these are the correct files on your system. >> >> On Sat, Jan 21, 2012 at 10:37 AM, [email protected] <[email protected]> >> wrote: >>> On Sat, 21 Jan 2012 00:54:48 -0500, Tony Graziano wrote: >>>> you should always stop services when updating any package (at least >>>> that's my preferred method). >>> >>> I usually always do but sometimes when things get stressful, it's easy to >>> start making mistakes. >>> >>>> does your yum.log show any errors? >>> >>> There wasn't all that much for updates after I changed the repo. And there >>> don't seem to be any errors. >>> >>> Jan 20 20:25:37 Updated: sipxcommons-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:40 Updated: sipxpbx-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:45 Updated: sipxconfig-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:46 Updated: sipxconfig-snmp-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:46 Updated: sipxconfig-mrtg-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:46 Updated: sipxacccode-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:47 Updated: sipxbridge-4.4.0-340.g614d5.x86_64 >>> Jan 20 20:25:47 Updated: sipxrest-4.4.0-340.g614d5.x86_64 >>> Jan 20 20:25:47 Updated: sipxivr-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:47 Updated: sipxconfig-tftp-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:48 Updated: sipxconfig-agent-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:48 Updated: sipxconfig-report-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:49 Updated: sipxconfig-ftp-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:49 Updated: sipxrecording-4.4.0-351.ge1947.x86_64 >>> Jan 20 20:25:53 Updated: sipxpbx-4.4.0-351.ge1947.x86_64 >>> >>>> did you also send the server its profiles upon reboot? >>> >>> No, but I have since. Tried sending a fax just now and it's doing the same >>> thing, it ends in /tmp as a tiff. >>> >>> >>> >>> >>> >>> >>>> On Sat, Jan 21, 2012 at 12:33 AM, [email protected] <[email protected]> >>>> wrote: >>>>> On Sat, 21 Jan 2012 00:09:10 -0500, Tony Graziano wrote: >>>>>> you restarted sipxivr after the updates or did you do the updates >>>>>> while the system was running? >>>>>> >>>>> Pretty sure it wasn't running but I guess I can't be 100% sure at this >>>>> point. It's possible I forgot to stop the services because I had just >>>>> worked on updating the sipxivr rpm's test. I rebooted the server after >>>>> the update because there was also a centos kernel and other updates. >>>>> >>>>> >>>>>> On Fri, Jan 20, 2012 at 11:35 PM, [email protected] <[email protected]> >>>>>> wrote: >>>>>>> Ah, that's what is happening. The faxes are coming in to the /tmp >>>>>>> directiry as tiff files then nothing else happens with them. >>>>>>> Something is missing to complete this setup. >>>>>>> >>>>>>> _______________________________________________ >>>>>>> sipx-users mailing list >>>>>>> [email protected] >>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> [email protected] >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.465.6833 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> >> Helpdesk Customers: http://myhelp.myitdepartment.net >> Blog: http://blog.myitdepartment.net >> >> Linked-In Profile: >> http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> Ask about our Internet Fax services! > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Customers: http://myhelp.myitdepartment.net > Blog: http://blog.myitdepartment.net > > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
