Yes, these are REFER messages. Either the firewall is not configured correctly or the phones do no support REFER.
I think asking people who have Grandstreams to help might be one way to address it. What is the firewall you have? On Thu, Feb 9, 2012 at 10:01 AM, Mark Roseboom <[email protected]> wrote: > Unfortunately it appears its not a grandstream issue as transfers handled by > the autoattendant are dropped as well. > > -- > Mark Roseboom > 38 Media, Inc. | Head of Operations > > w: 617.674.0828 > m: 617.286.2121 > 38Media.net > > > > On Wed, Feb 8, 2012 at 10:21 PM, Tony Graziano > <[email protected]> wrote: >> >> You should also indicate if the user is a local or remote. >> >> On Feb 8, 2012 10:12 PM, "Tony Graziano" <[email protected]> >> wrote: >>> >>> I think this is more a question like "does moh work using gs handsets"? >>> >>> On Feb 8, 2012 9:28 PM, "Michael Picher" <[email protected]> wrote: >>>> >>>> and the crowd shudders.... >>>> >>>> On Wed, Feb 8, 2012 at 11:42 AM, Mark Roseboom >>>> <[email protected]> wrote: >>>>> >>>>> Grandstream GXP2000. >>>>> >>>>> -- >>>>> Mark Roseboom >>>>> 38 Media, Inc. | Head of Operations >>>>> >>>>> w: 617.674.0828 >>>>> m: 617.286.2121 >>>>> 38Media.net >>>>> >>>>> >>>>> >>>>> On Wed, Feb 8, 2012 at 11:41 AM, Tony Graziano >>>>> <[email protected]> wrote: >>>>>> >>>>>> What phones are you using? >>>>>> >>>>>> On Feb 8, 2012 11:37 AM, "Mark Roseboom" <[email protected]> >>>>>> wrote: >>>>>>> >>>>>>> Invites are now being sent to port 5080 however inbound calls that >>>>>>> are placed on hold are dropped. Does anyone have any other suggestions? >>>>>>> >>>>>>> Thanks. >>>>>>> >>>>>>> Mark >>>>>>> -- >>>>>>> Mark Roseboom >>>>>>> 38 Media, Inc. | Head of Operations >>>>>>> >>>>>>> w: 617.674.0828 >>>>>>> m: 617.286.2121 >>>>>>> 38Media.net >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Tue, Feb 7, 2012 at 2:31 PM, Tony Graziano >>>>>>> <[email protected]> wrote: >>>>>>>> >>>>>>>> Ask them to send invites for inbound calls to port 5080 and make >>>>>>>> sure the firewall does the same (5080:5080). >>>>>>>> >>>>>>>> On Feb 7, 2012 2:06 PM, "Mark Roseboom" <[email protected]> >>>>>>>> wrote: >>>>>>>>> >>>>>>>>> Currently, the provider is sending calls to 5060, however in our >>>>>>>>> network configuration, the sipxec server is behind a firewall, so I am >>>>>>>>> forwarding port 5060 requests to port 5080 on our sipxec. The >>>>>>>>> provider is >>>>>>>>> IIS Group. You are correct on hold or transfers don't work for inbound >>>>>>>>> calls. Is this port forwarding configuration enough or do I need to >>>>>>>>> have the >>>>>>>>> provider send requests to port 5080? >>>>>>>>> >>>>>>>>> On Tue, Feb 7, 2012 at 1:59 PM, Tony Graziano >>>>>>>>> <[email protected]> wrote: >>>>>>>>>> >>>>>>>>>> Is the provider sending calls to port 5080 or 5060? Who is the >>>>>>>>>> provider. Calls need to be sent to port 5080. Does this mean >>>>>>>>>> transfers don't >>>>>>>>>> work? If so check or ask the provider to send invites to port 5080. >>>>>>>>>> >>>>>>>>>> On Feb 7, 2012 1:54 PM, "Mark Roseboom" >>>>>>>>>> <[email protected]> wrote: >>>>>>>>>>> >>>>>>>>>>> Using sipXecs 4.4. Inbound and outbound calls work with my ITSP. >>>>>>>>>>> >>>>>>>>>>> Placing a call on hold works when calling any internal extension. >>>>>>>>>>> On hold also works when making an outbound call through SIP trunk. >>>>>>>>>>> >>>>>>>>>>> However when an inbound call comes in, and its placed on hold, >>>>>>>>>>> the call is dropped. Thinking it must be a NAT / firewall issue. >>>>>>>>>>> >>>>>>>>>>> Not sure what other diagnostics to give, please let me know. >>>>>>>>>>> >>>>>>>>>>> Thanks. >>>>>>>>>>> >>>>>>>>>>> Mark >>>>>>>>>>> >>>>>>>>>>> _______________________________________________ >>>>>>>>>>> sipx-users mailing list >>>>>>>>>>> [email protected] >>>>>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>>>>> Telephone: 434.984.8426 >>>>>>>>>> sip: [email protected] >>>>>>>>>> >>>>>>>>>> Helpdesk Customers: http://myhelp.myitdepartment.net >>>>>>>>>> Blog: http://blog.myitdepartment.net >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> sipx-users mailing list >>>>>>>>>> [email protected] >>>>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> sipx-users mailing list >>>>>>>>> [email protected] >>>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>>>>> >>>>>>>> >>>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>>> Telephone: 434.984.8426 >>>>>>>> sip: [email protected] >>>>>>>> >>>>>>>> Helpdesk Customers: http://myhelp.myitdepartment.net >>>>>>>> Blog: http://blog.myitdepartment.net >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> sipx-users mailing list >>>>>>>> [email protected] >>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> sipx-users mailing list >>>>>>> [email protected] >>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>>> >>>>>> >>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> Telephone: 434.984.8426 >>>>>> sip: [email protected] >>>>>> >>>>>> Helpdesk Customers: http://myhelp.myitdepartment.net >>>>>> Blog: http://blog.myitdepartment.net >>>>>> >>>>>> _______________________________________________ >>>>>> sipx-users mailing list >>>>>> [email protected] >>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> [email protected] >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>>> >>>> >>>> >>>> -- >>>> Michael Picher, Director of Technical Services >>>> eZuce, Inc. >>>> >>>> 300 Brickstone Square >>>> >>>> Suite 201 >>>> >>>> Andover, MA. 01810 >>>> >>>> O.978-296-1005 X2015 >>>> M.207-956-0262 >>>> @mpicher <http://twitter.com/mpicher> >>>> www.ezuce.com >>>> >>>> >>>> ------------------------------------------------------------------------------------------------------------ >>>> Hope to see you at the sipX CoLab! http://www.sipfoundry.org/sipx-colab >>>> A gathering for - open source users, eZuce customers & eZuce partners >>>> Get the inside track on 4.6 and a glimpse at the future of sipXecs! >>>> >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> >> Helpdesk Customers: http://myhelp.myitdepartment.net >> Blog: http://blog.myitdepartment.net >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
