Thanks Todd.. The config changes you've suggested appear to have
addressed the issue. I don't have the new software polycom setup yet but
so far so good.
On 02/22/2012 05:48 PM, Todd Hodgen wrote:
Just went back and reread your description. The information I gave
you will help in configuring the phone, but there is still some wrong
behavior on your incoming calls. The first call should come in on the
top button. In your current configuration, the second call, if
working correctly will give you a call waiting tone, and show the
number on the screen, below the top call. If you arrow down, then
answer, you can answer the second call.
The Polycom phone has the ability to answer 24 calls per button
actually, and you use the arrows to scroll between them. The
instructions I provided will allow you to answer one call per button,
with next calls going to the next line.
The reject button pushing I've not seen before, and I suspect it's an
issue with the trunk again. Try the alternative setup and see if it
clarifies anything first.
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of *Steve
*Sent:* Wednesday, February 22, 2012 2:11 PM
*To:* Discussion list for users of sipXecs software
*Subject:* [sipx-users] Incoming call behavior on Polycom
I'm working on a brand new install and am very new to sipx (and IP
PBX's in general) so please bear with me.
I'm seeing some interesting incoming call behavior, first here is my
configuration:
Sipx 4.40 (sipXecs(4.4.0- 2012-02-08EST)
Polycom IP 560 phone, bootblock: 3.0.2.0024, bootROM: 4.2.1.2075
This is a 4 line phone.
I just have a temp DID assigned to the phone for now to do some
testing. When an incoming call comes to the phone, if I don't answer
on the first ring, I see the call information duplicated on the
display. Sometimes it's just one, other times, it's once for every
time the phone rings. The second, third or forth line don't light up,
it's all "on top" of the first line.
When I try to answer the phone, I can't answer, I have to click the
"reject" softkey for the second instance of the incoming call coming
in and then click the "accept" softkey to answer the call.
This behavior isn't consistent, meaning that it doesn't happen with
every call.
If I setup a hunt group and assign the DID to it and my phone to the
hunt group, I get the same behavior. If I setup the system to have the
auto-attendant answer and transfer to my extension there is no issue.
Anyone seen this type of behavior before?
Thanks,
Steve
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