Thanks Tony, one thing that made me go back to 4.4 ACD was the CallerID and DNID! In 4.4 ACD when a call arrives; an agent would see a Queue name and the Line extention in CallerID but in OpenACD even the DNID changes to agent extension number; therefore prevents me from knowing what number was dialed!! This was my primary result, do you see this as well?
On Tue, Aug 28, 2012 at 5:29 PM, Tony Graziano <[email protected] > wrote: > fyi - If you are referring to the existing ACD (not openacd) I don't think > any resources are going into it as it is being removed in favor of the > openacd integration starting up in 4.6. > > On Tue, Aug 28, 2012 at 8:55 AM, Ali Dashti <[email protected]> wrote: > >> This could be a very old issue! I was wondering if there is a way to >> remove the beep heard a short moment after an agent picks up a call on >> ACD!! Thanks. >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab > 2013! > <http://sipxcolab2013.eventbrite.com/?discount=tony2013> > > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected].**net<[email protected]> > > Helpdesk Customers: > http://myhelp.myitdepartment.**net<http://myhelp.myitdepartment.net> > Blog: http://blog.myitdepartment.net > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
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