Funny, the beep is one reason my customers wont move to openACD. OpenACD for my customers that need a true ACD. The old ACD worked well despite its bad rap.
We have a developer working on get sipXacd ported over to 4.6 so there is hope yet. As to your specific issue, I don't think the tone is an audio file, so you would need to create a patch to remove it. -m >>> Ali Dashti <[email protected]> 08/28/12 9:14 AM >>> Thanks Tony, one thing that made me go back to 4.4 ACD was the CallerID and DNID! In 4.4 ACD when a call arrives; an agent would see a Queue name and the Line extention in CallerID but in OpenACD even the DNID changes to agent extension number; therefore prevents me from knowing what number was dialed!! This was my primary result, do you see this as well? On Tue, Aug 28, 2012 at 5:29 PM, Tony Graziano <[email protected]> wrote: fyi - If you are referring to the existing ACD (not openacd) I don't think any resources are going into it as it is being removed in favor of the openacd integration starting up in 4.6. On Tue, Aug 28, 2012 at 8:55 AM, Ali Dashti <[email protected]> wrote: This could be a very old issue! I was wondering if there is a way to remove the beep heard a short moment after an agent picks up a call on ACD!! Thanks. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
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