Ali, Checking up on OpenACD -- it just copies the CallerID of that was used to dial in the line. Is this the same behaviour that you observed?
The client/brand is configured in the config and can be viewed upon call on the agent web dashboard. Jan Vincent Liwanag [email protected] On Aug 28, 2012, at 9:14 PM, Ali Dashti <[email protected]> wrote: > Thanks Tony, one thing that made me go back to 4.4 ACD was the CallerID and > DNID! In 4.4 ACD when a call arrives; an agent would see a Queue name and the > Line extention in CallerID but in OpenACD even the DNID changes to agent > extension number; therefore prevents me from knowing what number was dialed!! > This was my primary result, do you see this as well? > > On Tue, Aug 28, 2012 at 5:29 PM, Tony Graziano <[email protected]> > wrote: > fyi - If you are referring to the existing ACD (not openacd) I don't think > any resources are going into it as it is being removed in favor of the > openacd integration starting up in 4.6. > > On Tue, Aug 28, 2012 at 8:55 AM, Ali Dashti <[email protected]> wrote: > This could be a very old issue! I was wondering if there is a way to remove > the beep heard a short moment after an agent picks up a call on ACD!! Thanks. > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! > > > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Customers: http://myhelp.myitdepartment.net > Blog: http://blog.myitdepartment.net > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/
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