Jan, I have to work with Polycom 550 phones and not using agent's web dashboard. You are right about the CallerID but what is nice about ACD Legacy is the added string which shows the Queue name and the Line Extension next to the CallerID on my Polycom phone. This way I don't have to have the dashboard open all the time. Besides I've also tried Zoiper Softphone which shows me DNID which I don't have on my Polycom phones but when a call arrives at ACD the original destination number changes to agent's ext. (I believe in both ACDs) which is a bummer so I lose the dialed number. Hope this made sense!
Best Regards, On Tue, Aug 28, 2012 at 6:17 PM, Jan Vincent Liwanag <[email protected]>wrote: > Ali, > > Checking up on OpenACD -- it just copies the CallerID of that was used to > dial in the line. Is this the same behaviour that you observed? > > The client/brand is configured in the config and can be viewed upon call > on the agent web dashboard. > > Jan Vincent Liwanag > [email protected] > > > > On Aug 28, 2012, at 9:14 PM, Ali Dashti <[email protected]> wrote: > > Thanks Tony, one thing that made me go back to 4.4 ACD was the CallerID > and DNID! In 4.4 ACD when a call arrives; an agent would see a Queue name > and the Line extention in CallerID but in OpenACD even the DNID changes to > agent extension number; therefore prevents me from knowing what number was > dialed!! This was my primary result, do you see this as well? > > On Tue, Aug 28, 2012 at 5:29 PM, Tony Graziano < > [email protected]> wrote: > >> fyi - If you are referring to the existing ACD (not openacd) I don't >> think any resources are going into it as it is being removed in favor of >> the openacd integration starting up in 4.6. >> >> On Tue, Aug 28, 2012 at 8:55 AM, Ali Dashti <[email protected]>wrote: >> >>> This could be a very old issue! I was wondering if there is a way to >>> remove the beep heard a short moment after an agent picks up a call on >>> ACD!! Thanks. >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ~~~~~~~~~~~~~~~~~~ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.465.6833 >> ~~~~~~~~~~~~~~~~~~ >> Linked-In Profile: >> http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> Ask about our Internet Fax services! >> ~~~~~~~~~~~~~~~~~~ >> >> Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab >> 2013! >> <http://sipxcolab2013.eventbrite.com/?discount=tony2013> >> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected].**net<[email protected]> >> >> Helpdesk Customers: >> http://myhelp.myitdepartment.**net<http://myhelp.myitdepartment.net/> >> Blog: http://blog.myitdepartment.net >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
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