You should hop over to the Trango list, they do the same thing...

----- Original Message ----- 
From: "Dan @ Wyoming.com" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Sent: Saturday, August 09, 2003 10:37 PM
Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM
AGAIN!!!


> Same here boys.  I got one fresh from Singapor with all 4 corners of
> the the Total sticker peeling off.  So that tells me that it had been
> opened up.  By the way it is no good.
>
> SB.....You need to fix this problem.  You need to sell those as a
> referb product at a discount price.  With the # of radio's that have
> been RMA'd there are going to be a bunch of referbs coming down the
> line.
>
> SB PLEASE FIX THIS PROBLEM!!!!!!!!
>
> Thanks......Dan
>
> On Sat, 09 Aug 2003 08:14:36 -0700
> Gary Garrett <[EMAIL PROTECTED]> wrote:
> > Yes, very common in any product. I buy a new product and pay new
> > product price. It is a bad unit
> > (Mfgr Fault). I send it back (At my cost for shipping)  and they
> > replace it with a refurbed unit
> > someone else sent back and they fixed.
> > Bottom line is I paid new unit price and double shipping  for a used
> > refurbed unit. That sucks.
> > This will weigh in when I choose brands to buy.
> >
> > The Wirefree Network wrote:
> >
> > > I thought they already commented on this issue.  If I recall
> > >correctly,
> > > refurbished units ARE used for RMA's.  That is the policy.
> > >
> > > Maybe I'm wrong??
> > >
> > > Sully
> > >
> > > -----Original Message-----
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Eric P.
> > >Grundlehner
> > > Sent: Friday, August 08, 2003 7:51 PM
> > > To: [EMAIL PROTECTED]
> > > Subject: RE: [smartBridges] getting possible used items from
> > >ELECTROCOMM
> > > AGAIN!!!
> > >
> > > After all this talk I just checked my Airbridge Total (rma) I
> > >received
> > > last week after waiting months for it. The corners look like the
> > > stickers have been removed before. All four corners are creased.
> > >
> > > If I send back a unit that doesn't work as a RMA and they send back
> > > another refurbished unit/old RMA it will be a on going cycle until
> > >I get
> > > a unit that is either new or works. Maybe Smartbridges can afford
> > >to
> > > play this game but I sure can't with my clients. The bottom line is
> > >we
> > > can't look like idiots  because SB sends us a broken up after
> > >broken
> > > unit.
> > >
> > > Someone from ECOMM or SB please comment on this issue.
> > > -----Original Message-----
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Laurence
> > >Laforga
> > > Sent: Friday, August 08, 2003 8:05 PM
> > > To: [EMAIL PROTECTED]
> > > Subject: Re: [smartBridges] getting possible used items from
> > >ELECTROCOMM
> > > AGAIN!!!
> > >
> > > Hey..I noticed that too when I first got'em...one was to fulfill an
> > > RMA and another one a regular order. Both had the corners of the
> > >label
> > > creased as if they've been peeled off. I needed to replace a
> > > customer's unit and it worked with the new firmware so I figured no
> > > big deal.
> > >
> > > I know that they will replace RMA's with other units that have been
> > > refurbished or deemed not to be defective but I would think that
> > > regular orders should be filled with NEW units.
> > >
> > > Laurence
> > >
> > > > This is a multi-part message in MIME format.
> > > >
> > > >
> > > >
> > > > Okay this is the 2nd time I have ordered equipment and appears 3
> > > ABO's that I received yesterday one has the corners of the sticker
> > > pulled up and its obvious it was tampered with?? Is this a used
> > >unit
> > > that was bad and sent in for repair and shipped back out to me
> > >again!
> > > I looked at the stock I got from the previous week and low and
> > >behold
> > > I found yet another one that it appears the whole sticker was off
> > >and
> > > its all bubbled up and corner is undone like it was lifted off as
> > > well..
> > > >
> > > > I hope these work because I need them BAD!
> > > >
> > > > Can someone from Ecomm and Smartbridges get together to find out
> > > what the heck is going on over there I don't want to be out in the
> > > field looking like an idiot again with used units with problems..
> > > >
> > > >
> > > > Thanks
> > > >
> > > > Martin
> > > >
> > > >
> > >
> > > Laurence Laforga
> > > TIRGON Communications, LLC.
> > > dba Waipahu.Net Wireless Broadband
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