There has to be a better process to all this to keep things in line and not confusing.
THIS IS NOT A SLAM TO ANYONE OR ONE COMPANY JUST OBSERVATIONS THAT A DONKEY CAN SEE.. At DEI (viper car alarms) we had users (car alarm shops) send in a bad unit we scrapped it drilled a hole in it and tossed it and sent them a new one as long as it was under our lifetime warranty :-) Now if it was an out of date product and we had some out of date units that were good we shipped them that but if it was out of date (very old) then we would ship them a comparable unit free of charge but they would have to buy the new harnessed to install it ($10) so that was still not bad. It just seems SB makes a decision spur of the moment without thinking it through (this is from the outside looking in) Did anyone get any E-mail on this forum or from SB stating they would be swapping out chips to correct the heat issue? I sure didn't or if I did from this forum I deleted it as I get way to dang many which brings some more heart ache this site needs to have a archive chat forum etc like http://www.dslreports.com or something similar so we can go back and read past threads if needed I cant keep up with one thread and then all of a sudden someone decides to change the subject that was originally being discussed. PLEASE PLEASE PLEASE lets get this process corrected this is the 10 millionth time we have asked and you nod your heads and say yes yes we know we have fixed the process yet you go and mess with something else and don't tell us the end users as to what you are up to. Its almost like you don't want to tell us and keep us in the dark until there is a problem and they you make a statement that there is no problems people in the field are working great its only you until the whole world starts to chat about it here on this forum then you acknowledge some kind of problem you just don't know what? then you say OHH yea we did swap out the chip and just didn't tell anyone but here this firmware will fix it until we decide to stick our little fingers in there to screw something else up. STICK WITH ONE FIRMWARE THAT WORKS FOR ALL I for one don't stick one set of firmware on some radios and then a different firmware on others I keep things consistent which you have to it gets to confusing if you don't I am tired of getting my PEE PEE smashed in the door by my customers when things screw up because of an out of control process! What is the chain of command there at SB?? someone needs to be held accountable for all these decisions to do stuff without notifying us in the field. ----- Original Message ----- From: "Eric P. Grundlehner" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 10, 2003 2:55 PM Subject: RE: [smartBridges] getting possible used items from ELECTROCOMM AGAIN!!! That's just the thing. If the new units they sound fail constantly then I don't think the RMA's are going to work any better. I can't play musical air bridges and keep swapping them in and out. It just worries me that I purchase a new protect and it doesn't' work so I can only wonder about the RMA's. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ray Sent: Sunday, August 10, 2003 1:47 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM AGAIN!!! Our opinion is that as long as the unit works (and continuous to work), and is covered by a warrantee, who cares if it is new, refurb, or returned. Ray ----- Original Message ----- From: "George" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 10, 2003 10:13 AM Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM AGAIN!!! > I'm not sure of how EC is handling SB's. > But, in the past when I have sent gear back to EC, whether it be an amp or a > radio, they have always sent new replacements or given me a credit without > an argument. It's one of their strong points as a distributor. They usually > are top notch to deal with. > If EC is doing repairs or fixes and sending them out again, that sounds like > a special deal/situation between them and SB. > I myself never want someone else's repaired units, I always want new, > regardless if the unit is DOA or dies within the warrantee period. > > One thing to note however is that on the other lists, it's been discussed > many times that if it is not DOA but within the warrantee period Alvarion. > Trango and others all send repaired units out as replacements. It's been > debated and it seems the response by most is they want new units not > repaired units, but it's the way it is. > > The way I handle defective units at this time from SB's is to toss them in a > big rma box and replace the unit with a different manufacturers radio. I'll > wait until the problems with faulty hardware/software gets resolved and then > decide what to do with them. I don't feel like going for 'round two' of the > battle of a faulty cpe with a customer. > George > > > > > ----- Original Message ----- > From: "Blazen Wireless" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, August 10, 2003 9:46 AM > Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM > AGAIN!!! > > > > All I have to say is as long it is working I don't care.. I just don't > want > > to get back something that I sent in as bad and then be stuck with a non > > working radio again.. > > > > ----- Original Message ----- > > From: "Ray" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Sunday, August 10, 2003 7:34 AM > > Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM > > AGAIN!!! > > > > > > You should hop over to the Trango list, they do the same thing... > > > > > > ----- Original Message ----- > > From: "Dan @ Wyoming.com" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> > > Sent: Saturday, August 09, 2003 10:37 PM > > Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM > > AGAIN!!! > > > > > > > Same here boys. I got one fresh from Singapor with all 4 corners of > > > the the Total sticker peeling off. So that tells me that it had been > > > opened up. By the way it is no good. > > > > > > SB.....You need to fix this problem. You need to sell those as a > > > referb product at a discount price. With the # of radio's that have > > > been RMA'd there are going to be a bunch of referbs coming down the > > > line. > > > > > > SB PLEASE FIX THIS PROBLEM!!!!!!!! > > > > > > Thanks......Dan > > > > > > On Sat, 09 Aug 2003 08:14:36 -0700 > > > Gary Garrett <[EMAIL PROTECTED]> wrote: > > > > Yes, very common in any product. I buy a new product and pay new > > > > product price. It is a bad unit > > > > (Mfgr Fault). I send it back (At my cost for shipping) and they > > > > replace it with a refurbed unit > > > > someone else sent back and they fixed. > > > > Bottom line is I paid new unit price and double shipping for a used > > > > refurbed unit. That sucks. > > > > This will weigh in when I choose brands to buy. > > > > > > > > The Wirefree Network wrote: > > > > > > > > > I thought they already commented on this issue. If I recall > > > > >correctly, > > > > > refurbished units ARE used for RMA's. That is the policy. > > > > > > > > > > Maybe I'm wrong?? > > > > > > > > > > Sully > > > > > > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Eric P. > > > > >Grundlehner > > > > > Sent: Friday, August 08, 2003 7:51 PM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: RE: [smartBridges] getting possible used items from > > > > >ELECTROCOMM > > > > > AGAIN!!! > > > > > > > > > > After all this talk I just checked my Airbridge Total (rma) I > > > > >received > > > > > last week after waiting months for it. The corners look like the > > > > > stickers have been removed before. All four corners are creased. > > > > > > > > > > If I send back a unit that doesn't work as a RMA and they send back > > > > > another refurbished unit/old RMA it will be a on going cycle until > > > > >I get > > > > > a unit that is either new or works. Maybe Smartbridges can afford > > > > >to > > > > > play this game but I sure can't with my clients. The bottom line is > > > > >we > > > > > can't look like idiots because SB sends us a broken up after > > > > >broken > > > > > unit. > > > > > > > > > > Someone from ECOMM or SB please comment on this issue. > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Laurence > > > > >Laforga > > > > > Sent: Friday, August 08, 2003 8:05 PM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: Re: [smartBridges] getting possible used items from > > > > >ELECTROCOMM > > > > > AGAIN!!! > > > > > > > > > > Hey..I noticed that too when I first got'em...one was to fulfill an > > > > > RMA and another one a regular order. Both had the corners of the > > > > >label > > > > > creased as if they've been peeled off. I needed to replace a > > > > > customer's unit and it worked with the new firmware so I figured no > > > > > big deal. > > > > > > > > > > I know that they will replace RMA's with other units that have been > > > > > refurbished or deemed not to be defective but I would think that > > > > > regular orders should be filled with NEW units. > > > > > > > > > > Laurence > > > > > > > > > > > This is a multi-part message in MIME format. > > > > > > > > > > > > > > > > > > > > > > > > Okay this is the 2nd time I have ordered equipment and appears 3 > > > > > ABO's that I received yesterday one has the corners of the sticker > > > > > pulled up and its obvious it was tampered with?? Is this a used > > > > >unit > > > > > that was bad and sent in for repair and shipped back out to me > > > > >again! > > > > > I looked at the stock I got from the previous week and low and > > > > >behold > > > > > I found yet another one that it appears the whole sticker was off > > > > >and > > > > > its all bubbled up and corner is undone like it was lifted off as > > > > > well.. > > > > > > > > > > > > I hope these work because I need them BAD! > > > > > > > > > > > > Can someone from Ecomm and Smartbridges get together to find out > > > > > what the heck is going on over there I don't want to be out in the > > > > > field looking like an idiot again with used units with problems.. > > > > > > > > > > > > > > > > > > Thanks > > > > > > > > > > > > Martin > > > > > > > > > > > > > > > > > > > > > > Laurence Laforga > > > > > TIRGON Communications, LLC. > > > > > dba Waipahu.Net Wireless Broadband > > > > > The PART-15.ORG smartBridges Discussion List > > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > smartBridges <yournickname> > > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type > > > > >unsubscribe > > > > > smartBridges) > > > > > Archives: http://archives.part-15.org > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > smartBridges <yournickname> > > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type > > > > >unsubscribe > > > > > smartBridges) > > > > > Archives: http://archives.part-15.org > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > >smartBridges <yournickname> > > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type > > > > >unsubscribe smartBridges) > > > > > Archives: http://archives.part-15.org > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > smartBridges <yournickname> > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > > > smartBridges) > > > > Archives: http://archives.part-15.org > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > > Archives: http://archives.part-15.org > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
