That's just the thing. If the new units they sound fail constantly then I don't think the RMA's are going to work any better. I can't play musical air bridges and keep swapping them in and out. It just worries me that I purchase a new protect and it doesn't' work so I can only wonder about the RMA's.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ray Sent: Sunday, August 10, 2003 1:47 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM AGAIN!!! Our opinion is that as long as the unit works (and continuous to work), and is covered by a warrantee, who cares if it is new, refurb, or returned. Ray ----- Original Message ----- From: "George" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 10, 2003 10:13 AM Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM AGAIN!!! > I'm not sure of how EC is handling SB's. > But, in the past when I have sent gear back to EC, whether it be an amp or a > radio, they have always sent new replacements or given me a credit without > an argument. It's one of their strong points as a distributor. They usually > are top notch to deal with. > If EC is doing repairs or fixes and sending them out again, that sounds like > a special deal/situation between them and SB. > I myself never want someone else's repaired units, I always want new, > regardless if the unit is DOA or dies within the warrantee period. > > One thing to note however is that on the other lists, it's been discussed > many times that if it is not DOA but within the warrantee period Alvarion. > Trango and others all send repaired units out as replacements. It's been > debated and it seems the response by most is they want new units not > repaired units, but it's the way it is. > > The way I handle defective units at this time from SB's is to toss them in a > big rma box and replace the unit with a different manufacturers radio. I'll > wait until the problems with faulty hardware/software gets resolved and then > decide what to do with them. I don't feel like going for 'round two' of the > battle of a faulty cpe with a customer. > George > > > > > ----- Original Message ----- > From: "Blazen Wireless" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, August 10, 2003 9:46 AM > Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM > AGAIN!!! > > > > All I have to say is as long it is working I don't care.. I just don't > want > > to get back something that I sent in as bad and then be stuck with a non > > working radio again.. > > > > ----- Original Message ----- > > From: "Ray" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Sunday, August 10, 2003 7:34 AM > > Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM > > AGAIN!!! > > > > > > You should hop over to the Trango list, they do the same thing... > > > > > > ----- Original Message ----- > > From: "Dan @ Wyoming.com" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> > > Sent: Saturday, August 09, 2003 10:37 PM > > Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM > > AGAIN!!! > > > > > > > Same here boys. I got one fresh from Singapor with all 4 corners of > > > the the Total sticker peeling off. So that tells me that it had been > > > opened up. By the way it is no good. > > > > > > SB.....You need to fix this problem. You need to sell those as a > > > referb product at a discount price. With the # of radio's that have > > > been RMA'd there are going to be a bunch of referbs coming down the > > > line. > > > > > > SB PLEASE FIX THIS PROBLEM!!!!!!!! > > > > > > Thanks......Dan > > > > > > On Sat, 09 Aug 2003 08:14:36 -0700 > > > Gary Garrett <[EMAIL PROTECTED]> wrote: > > > > Yes, very common in any product. I buy a new product and pay new > > > > product price. It is a bad unit > > > > (Mfgr Fault). I send it back (At my cost for shipping) and they > > > > replace it with a refurbed unit > > > > someone else sent back and they fixed. > > > > Bottom line is I paid new unit price and double shipping for a used > > > > refurbed unit. That sucks. > > > > This will weigh in when I choose brands to buy. > > > > > > > > The Wirefree Network wrote: > > > > > > > > > I thought they already commented on this issue. If I recall > > > > >correctly, > > > > > refurbished units ARE used for RMA's. That is the policy. > > > > > > > > > > Maybe I'm wrong?? > > > > > > > > > > Sully > > > > > > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Eric P. > > > > >Grundlehner > > > > > Sent: Friday, August 08, 2003 7:51 PM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: RE: [smartBridges] getting possible used items from > > > > >ELECTROCOMM > > > > > AGAIN!!! > > > > > > > > > > After all this talk I just checked my Airbridge Total (rma) I > > > > >received > > > > > last week after waiting months for it. The corners look like the > > > > > stickers have been removed before. All four corners are creased. > > > > > > > > > > If I send back a unit that doesn't work as a RMA and they send back > > > > > another refurbished unit/old RMA it will be a on going cycle until > > > > >I get > > > > > a unit that is either new or works. Maybe Smartbridges can afford > > > > >to > > > > > play this game but I sure can't with my clients. The bottom line is > > > > >we > > > > > can't look like idiots because SB sends us a broken up after > > > > >broken > > > > > unit. > > > > > > > > > > Someone from ECOMM or SB please comment on this issue. > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Laurence > > > > >Laforga > > > > > Sent: Friday, August 08, 2003 8:05 PM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: Re: [smartBridges] getting possible used items from > > > > >ELECTROCOMM > > > > > AGAIN!!! > > > > > > > > > > Hey..I noticed that too when I first got'em...one was to fulfill an > > > > > RMA and another one a regular order. Both had the corners of the > > > > >label > > > > > creased as if they've been peeled off. I needed to replace a > > > > > customer's unit and it worked with the new firmware so I figured no > > > > > big deal. > > > > > > > > > > I know that they will replace RMA's with other units that have been > > > > > refurbished or deemed not to be defective but I would think that > > > > > regular orders should be filled with NEW units. > > > > > > > > > > Laurence > > > > > > > > > > > This is a multi-part message in MIME format. > > > > > > > > > > > > > > > > > > > > > > > > Okay this is the 2nd time I have ordered equipment and appears 3 > > > > > ABO's that I received yesterday one has the corners of the sticker > > > > > pulled up and its obvious it was tampered with?? Is this a used > > > > >unit > > > > > that was bad and sent in for repair and shipped back out to me > > > > >again! > > > > > I looked at the stock I got from the previous week and low and > > > > >behold > > > > > I found yet another one that it appears the whole sticker was off > > > > >and > > > > > its all bubbled up and corner is undone like it was lifted off as > > > > > well.. > > > > > > > > > > > > I hope these work because I need them BAD! > > > > > > > > > > > > Can someone from Ecomm and Smartbridges get together to find out > > > > > what the heck is going on over there I don't want to be out in the > > > > > field looking like an idiot again with used units with problems.. > > > > > > > > > > > > > > > > > > Thanks > > > > > > > > > > > > Martin > > > > > > > > > > > > > > > > > > > > > > Laurence Laforga > > > > > TIRGON Communications, LLC. > > > > > dba Waipahu.Net Wireless Broadband > > > > > The PART-15.ORG smartBridges Discussion List > > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > smartBridges <yournickname> > > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type > > > > >unsubscribe > > > > > smartBridges) > > > > > Archives: http://archives.part-15.org > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > smartBridges <yournickname> > > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type > > > > >unsubscribe > > > > > smartBridges) > > > > > Archives: http://archives.part-15.org > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > >smartBridges <yournickname> > > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type > > > > >unsubscribe smartBridges) > > > > > Archives: http://archives.part-15.org > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > smartBridges <yournickname> > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > > > smartBridges) > > > > Archives: http://archives.part-15.org > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > > Archives: http://archives.part-15.org > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
