SB.....You need to fix this problem. You need to sell those as a referb product at a discount price. With the # of radio's that have been RMA'd there are going to be a bunch of referbs coming down the line.
SB PLEASE FIX THIS PROBLEM!!!!!!!!
Thanks......Dan
On Sat, 09 Aug 2003 08:14:36 -0700
Gary Garrett <[EMAIL PROTECTED]> wrote:
Yes, very common in any product. I buy a new product and pay new product price. It is a bad unit
(Mfgr Fault). I send it back (At my cost for shipping) and they replace it with a refurbed unit
someone else sent back and they fixed.
Bottom line is I paid new unit price and double shipping for a used refurbed unit. That sucks.
This will weigh in when I choose brands to buy.
The Wirefree Network wrote:
> I thought they already commented on this issue. If I recall >correctly,
> refurbished units ARE used for RMA's. That is the policy.
>
> Maybe I'm wrong??
>
> Sully
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Eric P. >Grundlehner
> Sent: Friday, August 08, 2003 7:51 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [smartBridges] getting possible used items from >ELECTROCOMM
> AGAIN!!!
>
> After all this talk I just checked my Airbridge Total (rma) I >received
> last week after waiting months for it. The corners look like the
> stickers have been removed before. All four corners are creased.
>
> If I send back a unit that doesn't work as a RMA and they send back
> another refurbished unit/old RMA it will be a on going cycle until >I get
> a unit that is either new or works. Maybe Smartbridges can afford >to
> play this game but I sure can't with my clients. The bottom line is >we
> can't look like idiots because SB sends us a broken up after >broken
> unit.
>
> Someone from ECOMM or SB please comment on this issue.
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Laurence >Laforga
> Sent: Friday, August 08, 2003 8:05 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [smartBridges] getting possible used items from >ELECTROCOMM
> AGAIN!!!
>
> Hey..I noticed that too when I first got'em...one was to fulfill an
> RMA and another one a regular order. Both had the corners of the >label
> creased as if they've been peeled off. I needed to replace a
> customer's unit and it worked with the new firmware so I figured no
> big deal.
>
> I know that they will replace RMA's with other units that have been
> refurbished or deemed not to be defective but I would think that
> regular orders should be filled with NEW units.
>
> Laurence
>
> > This is a multi-part message in MIME format.
> >
> >
> >
> > Okay this is the 2nd time I have ordered equipment and appears 3
> ABO's that I received yesterday one has the corners of the sticker
> pulled up and its obvious it was tampered with?? Is this a used >unit
> that was bad and sent in for repair and shipped back out to me >again!
> I looked at the stock I got from the previous week and low and >behold
> I found yet another one that it appears the whole sticker was off >and
> its all bubbled up and corner is undone like it was lifted off as
> well..
> >
> > I hope these work because I need them BAD!
> >
> > Can someone from Ecomm and Smartbridges get together to find out
> what the heck is going on over there I don't want to be out in the
> field looking like an idiot again with used units with problems..
> >
> >
> > Thanks
> >
> > Martin
> >
> >
>
> Laurence Laforga
> TIRGON Communications, LLC.
> dba Waipahu.Net Wireless Broadband
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