He wasn't very helpful as my 15 mins went too quick but I have found this 
discussion which may help you.
Nick
http://forums.macrumors.com/archive/index.php/t-1196013.html
On 28 Aug 2011, at 12:08, Tony Crooks wrote:

> 
> On 28 Aug 2011, at 11:08, Nicholas Holt wrote:
> 
>> Have a Genius Bar app tomorrow and will hopefully get an answer then (and 
>> will ask about your problem Tony if no answer has been forthcoming in the 
>> meantime).
> 
> Very kind of you to do so.
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> Tony  Crooks
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