I eventually managed to enter the passcode and disable it but the
phone's still not working. I know their answer makes no sense but they
seem to be refusing to accept responsibility...
On 21/09/2015 19:05, [email protected] wrote:
If the problem was because of an upgrade to iOS9 then all of us on iOS9 around
the world would not be able to type in our passcode!! What a load of tripe.
They haven’t repaired it properly and their answer makes no sense. Let them
know that you’ll post a message on Facebook, Twitter and SMUG to say that
people should avoid them. That might make them sit up ;-)
Stephen
The only completely consistent people are the dead. - Aldous Huxley
On 21 Sep 2015, at 18:53, Rebekah K <[email protected]> wrote:
My son got his iPhone 5 repaired as he'd smashed the screen. It immediately
started behaving as if someone was tapping the screen randomly - at first it
was sporadically misbehaving and now we can't type in the pass code as it fills
in numbers randomly. We're now permanently locked out as the wrong passcode has
been entered so many times. It's asking me to access iTunes. I'm backing it up
as I guess we will lose all the data. But I took it back to the phone repair
shop and they blamed the problem with the screen on the fact that my son had
upgraded to iOS9 even though it was misbehaving before the change of iOS. I'm
positive that they've replaced the screen badly but they refuse to take any
responsibility. What can I do? Is there anything I can do via iTunes?
Rebekah
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