Yes, I'm afraid it sounds like they've made a mistake and now won't admit it.
You really can push this, also using Citizens Advice Bureau. Advising the store that you will pursue this, and indeed notify others of their malpractice is a good idea. On Monday, September 21, 2015 at 6:53:30 PM UTC+1, Rebekah K wrote: > > My son got his iPhone 5 repaired as he'd smashed the screen. It > immediately started behaving as if someone was tapping the screen > randomly - at first it was sporadically misbehaving and now we can't > type in the pass code as it fills in numbers randomly. We're now > permanently locked out as the wrong passcode has been entered so many > times. It's asking me to access iTunes. I'm backing it up as I guess we > will lose all the data. But I took it back to the phone repair shop and > they blamed the problem with the screen on the fact that my son had > upgraded to iOS9 even though it was misbehaving before the change of > iOS. I'm positive that they've replaced the screen badly but they refuse > to take any responsibility. What can I do? Is there anything I can do > via iTunes? > > Rebekah > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
