Hi Diana, The Spanning Sync preference pane is located in the 'System Preferences' application.
I'm not familiar with your phone, so I'm not sure if that could be causing a problem or not. I wouldn't think so, but... -Byron --- Byron Shaheen [email protected] http://spanningsync.com On Jun 30, 8:54 am, Diana Wunder <[email protected]> wrote: > Byron, > Could this be happening because I have most contacts in more than one > 'group'? For example, if I had a single contact under 'friends' and > 'coworkers'. Would it show on my phone as two identical entries within each > other? > > Diana > > Forwarded conversation > Subject: [Spanning Sync] duplicates within individual contact entries > ------------------------ > > From: *Diana* <[email protected]> > Date: Wed, Jun 29, 2011 at 11:30 AM > To: Spanning Sync <[email protected]> > > Samsung Moment. > When syncing to gmail contacts, every single contact is duplicated > within itself. They are identical. With all the nonsense going on > about google calendar sync, I thought maybe this was going to fix > itself too. I deleted all contact information and re-synced. Same > thing. > > -- > You received this message because you are subscribed to the Google Groups > "Spanning Sync" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group > athttp://groups.google.com/group/spanningsync?hl=en. > > ---------- > From: *byron.shaheen* <[email protected]> > Date: Wed, Jun 29, 2011 at 4:02 PM > To: Spanning Sync <[email protected]> > > Hi Diana, > > Could you email us a troubleshooting report? > > * Open the pref pane > * Click Advanced > * Click Create Report > * Email the file that appears on your desktop to > [email protected] > > Please include a detailed description of exactly what has happened. > Also, we'll need some specific examples of contacts that have > duplicated. > > Thanks, > > Byron > > --- > Byron Shaheen > [email protected]http://spanningsync.com > > ---------- > From: *Diana Wunder* <[email protected]> > Date: Thu, Jun 30, 2011 at 9:45 AM > To: [email protected] > > Byron, > Thanks for your response. I have looked but I don't know where to find the > pref page. It doesn't show as small print next to the Search Box, as is > shown in some screen pictures. Can you tell me how to find it. > > Thanks, > Diana -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
