Hello Craig,
Sorry if pushed it a bit ;-)
I know it is hard to get things migrated to Oracle but some things need
to improve.
I have Sun VDI support contracts and I am unable to download the patches.
Somehow my support contracts did not move to oracle support. Maybe
because the are not linked to serial nummers.
All my solaris support contracts which were linked to serial numbers
moved over just fine.
So now I payed for VDI Patches and I am unable to download them (for 2
months).
I prefer the Sun situation at this time.
I am confident Oracle will fix this but people are complaining.
I agree with what you are saying about other Thin clients.
I compare the whole setup ( Sun Ray , VDI, Servers and storage) to a PC.
Running XP in a VM is the same user experience as running it on the
desktop from a customer point of view.
Now compare the cost of a HP PC with OEM Windows with the full Oracle
VDI offering over a 4 year period for a 100 to 200 seat setup.
Without the Oracle support it is a no brainer. With the ease of
migrating from XP to Win 7 and beyond the choice is VDI.
However if I add the support, it becomes to expensive for most budgets.
This is because you don't just pay support for the Sun Ray you also pay
support for the storage and servers.
Now I agree that you can not compare the support level of a PC with OEM
windows to the premier support on the VDI.
But all major car makers have small, medium and big cars.
I would like to see some low, mid and high end support solution for VDI.
That way you can compete with the low end to get a foothold within a
customer base.
When you have a small footprint then you can increase the number of Sun
Rays easily and upgrade support when you scale up.
I am not a major in marketing and sales but this strategy seems to work
for most products and brands. ;-)
Kind regards,
Ivar
Craig Bender schreef:
Just curious...
When it is said that Support makes as Sun Ray 3/3+/3i expensive, it is
viewed as expensive when compared to what? Are we talking about Sun
Ray sold by Sun where we had the same exact maintenance policy but
sold by a Sales force on a gross number, not revenue, were all to
happy to leave that off because it meant you'd buy more DTU's?
The same Sun where if you bought support on anything, you could access
any patch, even if legally you weren't entitled to it? And support
would take any call regardless if you had a valid support ID (not
maintenance ID). And people wonder why Sun isn't around anymore.
Or are we comparing this against other vendors in the real world?
Like Wyse maintenance, which just means updates.
ThinOS is $7 USD per client for service releases
Major upgrade fro 4 to 5? $80
WinCE $52.99
http://www.cdw.com/shop/products/default.aspx?edc=1367012#PO
If you didn't buy support at the time of device purchase, a true up is
required after 90 days.
But they have a 3 year warranty! Sun Ray only has one. Did you know
that if don't manually enter your serial number for every thin client
you buy within 90 days of purchase, then the 3 year warranty becomes a
one year? Big catch there don't you think?
http://www.wyse.com/products/software/rapportFAQs.asp#purchase_additional_year
And have a lot of fun entering that data. And be sure to do it all in
that 90 day window!
http://www.wyse.com/serviceandsupport/wssfaq/SelfServicePortalFAQ.html#RegisterProduct
Then you need maintenance and support on the delivery vehicle to get
those updates out to the devices. There is that free workgroup
edition though. However if you want more than bug fixes, you'll pay
$19 per device. Have more than 750 clients or need to do a branch
architecture so you are not flooding the WAN with large OS updates
(over 300 MB)? You'll need to upgrade enterprise edition. That's
another $47 a seat (or $32 if you already paid $19 for feature updates
to the workgroup edition)
Do you want MMR and USB-R? Per seat licensing of $40 for TCX and a
yearly maintenance of $11
This is all academic right? Because you can just download the bits
from their site, or get them from a partner, right?
http://www.wyse.com/serviceandsupport/support/dlOraFW.asp?which=81&model=V10L%28Wyse%20Thin%20OS%29
I didn't major in finance, but it seems to me that if I wanted the
same features, support, and updates that come with an expensive Sun
Ray, it gets pretty expensive too, In fact if I bought this for a
$250 Wyse S10 I paid 60% of the hardware cost the first year and %40
of the hardware cost the second. Sure, percentages and stats don't
tell the whole truth. I can lower that 60% or 40% to something pretty
low by buying one of their cloud PC's. Now I'm in the 10% range
because my client is over $1,000 USD. Wait, what?
Haven't even touched upon upgrading that warranty to bronze, silver,
or gold level warranty service if you'd like that unit to replaced in
a timely manner or the differences in regular support and maintenance
above and what the uplift of "Priority Plus Support" and "Priority
Plus Maintenance"
Again, just curious.
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