Hey Ivar (and to the other fine folks of this alias),
I'll keep answering the question as best I can. Just please keep two
thing in mind, 1) we totally appreciate our customers and 2) that
technical people on this alias have about as much chance of changing
pricing the first time it was mentioned as the 20th. And that chance
pretty much equals an invitation from Larry to host me and my 5
daughters on his yacht for a month long cruise. :) With that said...
I can appreciate the 3 to 3i comparison. However, non-qualified
statements like that when coupled with the eventual follow-on threats
we've all seen made on this alias about dumping Sun Ray, losing market
share, etc, leads one to believe that they'll be dumped for a competing
solution. I'm just trying to shed some light on reality.
I can't say anything about support/sales transition issues other than I
find it extremely painful to witness. I don't get it, but I don't know
everything about the process. I've been around long enough to know hat
even merging customer support from companies the size of Oracle and SUn
contracts has to be a huge undertaking, especially when Oracle never had
to deal with hardware before. At least I can say there's been no
discrimination in the process. It's happened to our largest customers,
down to the one man consulting firm.
I do understand the point firmware size, all pricing models have their
draw backs. Would you agree though, that a fixed price hurts those who
buy at low end? Is it fair that people who buy S10's @ $250 pay the
basic maintenance and support costs as those that are buying the $1000
R90? That a R90 is far more complicated device than a S10? That an OEM
version of Windows embedded is quite more complex than ThinOS?
On that point would agree that there may be more R&D and manufacturing
costs for an all in one device like a 3i?
MS is a bit different. They received money when you bought the PC. And
they received it whether you installed Win7 or Ubuntu. But then you pay
them again for Software Assurance with a Win7 PC. Then you pay them
again for TS/RDS CAL. Then you pay them again for a Server CAL. Then
you pay them again for a back office license. Then you pay again for
the PC with the power usage. Some pay with the security breach. Not
saying it's apples to apples on performance, but MS gets their money in
a variety of ways.
I tend view low-end MS comparisons like I view fast food value menus.
It looks like food. May even taste good, as good as something from an
expensive restaurant. You saved money, you're temporarily satisfied,
but you'll pay. Whether it is the mystery ingredients, the hidden
calories, or the actual price per oz actually paid compared to "real
food", you pay.
Regarding the small, medium, large. The example I listed was "small".
That was the base line to get bug fixes and like features of the lowest
price Wyse client. Maybe this will help illustrate:
http://www.cdw.com/shop/search/results.aspx?key=Wyse&SortBy=PriceDesc&searchscope=All
Once you get past the items marked as "Call us" (aka the "don't want to
shock anyone with the price so soon after we spent all that money on the
product release" section) what comes up as the highest price offerings
from Wyse? Gold and Silver support. What's the difference there on a
local operating system based thin client? Does a silver customer not
get access to the best engineers? Do you get less enthusiastic phone
service? ;)
On 2/24/11 5:14 PM, Ivar Janmaat wrote:
Hello Craig,
The "expensive" in the beginning is 3i compared to 3.
Although both use firmware of the same size.
8% of SR 3i net price is about 2,2 times 8% of SR 3 net price.
So the firmware of the 3i is more expensive than from the 3.
Ivar
Craig Bender schreef:
Just curious...
When it is said that Support makes as Sun Ray 3/3+/3i expensive, it is
viewed as expensive when compared to what?
Support on OS = 8% of the net hardware price. (this makes the Sun Ray 3i
quite expensive since you need this support to upgrade the firmware on
the Sun Ray)
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