On 10-02-07 4:10 PM, Rufus wrote:
Chris Ilias wrote:
You said "your users are your best "user experience" people". Users
communicate what is on their minds, not the workarounds they have
gotten used to.
What's "on their mind" is their "experience". A forum like this is where
people come primarily to solve problems they encounter...a lot of UI/UE
information can be mined from such forums - IMO, the team should feel
free to ask us users questions too, just as you did.
* A forum like this requires knowing how to use newsgroups.
* Too many parts of the user experience are simply accepted by users
without thought. (How many questions do you see about inability to block
Flash pop-ups?)
If too many people
are discussing work arounds (and I'd consider any suggestion to a user
to fiddle with about:config as a workaround, for ex.), then maybe that's
something that the team should pick up on and start thinking about a
hard coded solution for.
Decisions have to be made, but people on the team shouldn't slap users
down when they speak up - or they'll stop speaking, and the team ends up
having to depend on a "UI/UE expert"...which only drives things back to
the "single point" issue I spoke to earlier.
You've mentioned this before, I haven't linked me to an actual case. I
fear that you are mistaking "being slapped down" for cases where there
isn't manpower (ie. the form manager).
--
Chris Ilias <http://ilias.ca>
List-owner: support-firefox, support-thunderbird, test-multimedia
Keeper of the Knowledge Base: <https://support.mozilla.com/kb/>
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