Chris Ilias wrote:
On 10-02-07 4:10 PM, Rufus wrote:
Chris Ilias wrote:
You said "your users are your best "user experience" people". Users
communicate what is on their minds, not the workarounds they have
gotten used to.
What's "on their mind" is their "experience". A forum like this is where
people come primarily to solve problems they encounter...a lot of UI/UE
information can be mined from such forums - IMO, the team should feel
free to ask us users questions too, just as you did.
* A forum like this requires knowing how to use newsgroups.
So what? It's still a source of information, just like the bug reports
forum...a free source. Doesn't relieve the team of coming up with a way
to use that information on their own.
* Too many parts of the user experience are simply accepted by users
without thought. (How many questions do you see about inability to block
Flash pop-ups?)
Again - up to the team to filter it's information. Perfect example is
some or any issue that becomes recurrent or is under discussion for some
deemed length of time by some number of users.
If too many people
are discussing work arounds (and I'd consider any suggestion to a user
to fiddle with about:config as a workaround, for ex.), then maybe that's
something that the team should pick up on and start thinking about a
hard coded solution for.
Decisions have to be made, but people on the team shouldn't slap users
down when they speak up - or they'll stop speaking, and the team ends up
having to depend on a "UI/UE expert"...which only drives things back to
the "single point" issue I spoke to earlier.
You've mentioned this before, I haven't linked me to an actual case. I
fear that you are mistaking "being slapped down" for cases where there
isn't manpower (ie. the form manager).
Personally, I've never used the Forms Manager...but the only reason I
haven't that I can determine now that I'm reading so much displeasure
about it's removal is that I couldn't determine if information it stores
is encrypted or not. If it was and a dialog box had told me that, I now
think that would have, and would be, using it. I don't, so I don't miss
it...but that's just me. (I posted a number of comments on what I felt
were/are deficiencies concerning the removal of information from dialog
boxes when I first looked over SM 2.0.)
Then there was this:
https://bugzilla.mozilla.org/show_bug.cgi?id=513691
Or read through the thread titled "Found reason Dowload Manager doesn't
come up right.", posted this forum.
I quit monitoring this issue because it's been beat to death and the
individual that coded it refused to do anything about it other than
state "the old way looked like crap"...at least that was the initial
response to user feedback, even though several other members of the SM
team submitted their own input for considering revision to a larger
size, and also invited me to provide my own insights and opinions in
support of them. So as a user, providing UI/UE input, from a user point
of view, neither the teammates or I were even being considered by the
guy that had the reins to actually do something.
This was/is a REALLY simple one - return a dialog panel to being usable
and accessible - and look what it got blown into. And in the end, it
now looks like somebody actually took the suggestion...but what a PITA
to get there. For them and for me.
...I'll be very happy to see it when it's introduced.
--
- Rufus
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